Wiki source code of E-Mail-Adressen für Projekte

Last modified by Aysegül Omus on 2023/12/27 16:37
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1 Project Addresses are used to deliver Mail to (potentially) multiple recipients.
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3 Examples:
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5 * Contact address for a work group
6 * A post with a changing person of duty
7 * Group communication
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9 The RBG offers two solutions for that:
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11 * **Shared Folder**: Synchronized mail folder
12 * **Mailinglist**: Mail duplicated to all recipients
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14 Your chair administrator or the ITO ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) can help you choosing the best option.
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16 = Shared Folder =
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18 Procedure:
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20 * Mail reception via project-related mail address
21 * Storage of the mails in a shared, synchronized directory structure
22 * Access to the mail directory using your personal CIT-Accounts (with IMAP)
23 * Deletion or movement of mail synchronized to all participants
24 * Added participants can see all past mail
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26 New members are added to the shared folder by the ITO systems group or your chair administrator.
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28 For the math department, the shared folder was previously named 'function address'.
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30
31 == CIT ( Mathematics, Informatics, Electrical and Computer Engineering) ==
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33 Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook):
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35 * Add new IMAP account
36 * Mail address of the account: ##projectname@**LABEL**.cit.tum.de## (like helpdesk@**ito**.cit.tum.de, used as sender address)
37 * Server name: ##mail.cit.tum.de##
38 * Username: ##projectname.**LABEL**+citaccount (like helpdesk.ito+musterma)##
39 * Passwort: CIT account password
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41 Access via Webmail:
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43 * [[https:~~/~~/webmail.cit.tum.de/>>https://webmail.cit.tum.de/]]
44 * Username: ##projectname.**LABEL**+citaccount (like helpdesk.ito+musterma)##
45 * Passwort: CIT account password
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47 Further guidelines by the Helpdesk: [[Shared Folder in the CIT domain>>doc:CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]]
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49 == Informatics ==
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51 Project mail is stored in a subdirectory in your personal IMAP inbox: ##INBOX.shared.projectname.Eingang##
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53 * You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the ITO systems group (to prevent accidential deletions).
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55 In case the shared folder is not visible in your mailclient, (e.g. Thunderbird), you have to restart it.
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57 Further guidelines by the Helpdesk: [[Shared Folder in the IN domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]]
58
59 == Mathematics ==
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61 Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook):
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63 * Add new IMAP account
64 * Mail address of the account: ##projectname@ma.tum.de## (used as sender address)
65 * Server name: ##mail.ma.tum.de##
66 * Username: ##citaccount@projectname##
67 * Passwort: CIT account password
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69 Access via Webmail:
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71 * https://webmail.ma.tum.de/
72 * Username: ##citaccount@projectname##
73 * Passwort: CIT account password
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75 Further guidelines by the Helpdesk: [[Shared Folder in the MA domain>>doc:CIT.ITO.Docs.Services.E-Mail.SharedFolderMA.WebHome]]
76
77 == Mailinglist ==
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79 Procedure:
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81 * Mail reception via project-related mail address
82 * The mail is duplicated and delivered to each recipient individually
83 * New members can't access old mail
84 * Mail deletion does not affect other members
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86 Chair administrators can edit the mailinging list (to add or remove members).
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88 Received mail can be sorted into a subdirectory in your inbox automatically: [[UCentral>>https://ucentral.in.tum.de]].
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90 Please contact your chair administrator or the ITO helpdesk ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) in case of problems.
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92 = OTRS =
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94 [[OTRS>>https://otrs.com/]] is a open source ticket system. [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] mail is redirected into our OTRS instance.
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96 A ticket system may be beneficial, if:
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98 * task progress is managed by multiple participants
99 * responsibilities are unambiguous
100 * tasks have states such as 'done'...
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102 To participate in the TUM-OTRS, please contact the TUM IT service center: [[it-support@tum.de>>mailto:it-support@tum.de]]