Last modified by Aysegül Omus on 2025/01/31 22:46
From version 2.1
edited by Thomas Walter Erbesdobler
on 2023/07/05 17:46
Change comment: There is no comment for this version
To version 4.1
edited by Aysegül Omus
on 2023/12/27 13:13
Change comment: There is no comment for this version

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Author
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1 -XWiki.erbesdob
1 +XWiki.kahraman
Content
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1 1  Project Addresses are used to deliver Mail to (potentially) multiple recipients.
2 2  
3 3  Examples:
4 +
4 4  * Contact address for a work group
5 5  * A post with a changing person of duty
6 6  * Group communication
7 7  
8 8  The RBG offers two solutions for that:
10 +
9 9  * **Shared Folder**: Synchronized mail folder
10 10  * **Mailinglist**: Mail duplicated to all recipients
11 11  
12 -Your chair administrator or the RBG ([[rbg@in.tum.de>>mailto:rbg@in.tum.de]]) can help you choosing the best option.
14 +Your chair administrator or the ITO ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) can help you choosing the best option.
13 13  
14 14  = Shared Folder =
15 15  
16 16  Procedure:
19 +
17 17  * Mail reception via project-related mail address
18 18  * Storage of the mails in a shared, synchronized directory structure
19 -* Access to the mail directory using your personal RBG-Accounts (with IMAP)
22 +* Access to the mail directory using your personal ITO-Accounts (with IMAP)
20 20  * Deletion or movement of mail synchronized to all participants
21 21  * Added participants can see all past mail
22 22  
23 -New members are added to the shared folder by the RBG systems group or your chair administrator.
26 +New members are added to the shared folder by the ITO systems group or your chair administrator.
24 24  
25 25  For the math department, the shared folder was previously named 'function address'.
26 26  
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27 27  == Informatics ==
28 28  
29 29   Project mail is stored in a subdirectory in your personal IMAP inbox: ##INBOX.shared.projectname.Eingang##
33 +
30 30  * You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the RBG systems group (to prevent accidential deletions).
31 31  
32 32  In case the shared folder is not visible in your mailclient, (e.g. Thunderbird), you have to restart it.
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36 36  == Mathematics ==
37 37  
38 38  Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook):
43 +
39 39  * Add new IMAP account
40 40  * Mail address of the account: ##projectname@ma.tum.de## (used as sender address)
41 41  * Server name: ##mail.ma.tum.de##
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43 43  * Passwort: Math account password
44 44  
45 45  Access via Webmail:
51 +
46 46  * https://webmail.ma.tum.de/
47 47  * Username: ##mathaccount@projectname##
48 48  * Passwort: Math account password
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60 60  
61 61  Received mail can be sorted into a subdirectory in your inbox automatically: [[UCentral>>https://ucentral.in.tum.de]].
62 62  
63 -Please contact your chair administrator or the RBG helpdesk ([[rbg@in.tum.de>>mailto:rbg@in.tum.de]]) in case of problems.
69 +Please contact your chair administrator or the RBG helpdesk ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) in case of problems.
64 64  
65 65  = OTRS =
66 66  
67 -[[OTRS>>https://otrs.com/]] is a open source ticket system. [[rbg@in.tum.de>>mailto:rbg@in.tum.de]] mail is redirected into our OTRS instance.
73 +[[OTRS>>https://otrs.com/]] is a open source ticket system. [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] mail is redirected into our OTRS instance.
68 68  
69 69  A ticket system may be beneficial, if:
76 +
70 70  * task progress is managed by multiple participants
71 71  * responsibilities are unambiguous
72 72  * tasks have states such as 'done'...