Changes for page E-Mail-Adressen für Projekte
Last modified by Aysegül Omus on 2025/01/31 22:46
From version 2.1
edited by Thomas Walter Erbesdobler
on 2023/07/05 17:46
on 2023/07/05 17:46
Change comment:
There is no comment for this version
To version 12.1
edited by Aysegül Omus
on 2025/01/31 22:46
on 2025/01/31 22:46
Change comment:
There is no comment for this version
Summary
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Page properties (2 modified, 0 added, 0 removed)
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... ... @@ -1,1 +1,1 @@ 1 -XWiki. erbesdob1 +XWiki.kahraman - Content
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... ... @@ -1,52 +1,79 @@ 1 1 Project Addresses are used to deliver Mail to (potentially) multiple recipients. 2 2 3 3 Examples: 4 + 4 4 * Contact address for a work group 5 5 * A post with a changing person of duty 6 6 * Group communication 7 7 8 8 The RBG offers two solutions for that: 10 + 9 9 * **Shared Folder**: Synchronized mail folder 10 10 * **Mailinglist**: Mail duplicated to all recipients 11 11 12 -Your chair administrator or the RBG([[rbg@in.tum.de>>mailto:rbg@in.tum.de]]) can help you choosing the best option.14 +Your chair administrator or the ITO ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) can help you choosing the best option. 13 13 14 14 = Shared Folder = 15 15 16 16 Procedure: 19 + 17 17 * Mail reception via project-related mail address 18 18 * Storage of the mails in a shared, synchronized directory structure 19 -* Access to the mail directory using your personal RBG-Accounts (with IMAP)22 +* Access to the mail directory using your personal CIT-Accounts (with IMAP) 20 20 * Deletion or movement of mail synchronized to all participants 21 21 * Added participants can see all past mail 22 22 23 -New members are added to the shared folder by the RBGsystems group or your chair administrator.26 +New members are added to the shared folder by the ITO systems group or your chair administrator. 24 24 25 25 For the math department, the shared folder was previously named 'function address'. 26 26 30 + 31 +== CIT ( Mathematics, Informatics, Electrical and Computer Engineering) == 32 + 33 +Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook): 34 + 35 +* Add new IMAP account 36 +* Mail address of the account: ##projectname@**LABEL**.cit.tum.de## (like helpdesk@**ito**.cit.tum.de, used as sender address) 37 +* Server name: ##mail.cit.tum.de## 38 +* Username: ##projectname.**LABEL**+citaccount (like helpdesk.ito+musterma)## 39 +* Passwort: CIT account password 40 + 41 +Access via Webmail: 42 + 43 +* [[https:~~/~~/webmail.cit.tum.de/>>https://webmail.cit.tum.de/]] 44 +* Username: ##projectname.**LABEL**+citaccount (like helpdesk.ito+musterma)## 45 +* Passwort: CIT account password 46 + 47 +Further guidelines by the Helpdesk: [[Shared Folder in the CIT domain>>doc:CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]] 48 + 27 27 == Informatics == 28 28 29 29 Project mail is stored in a subdirectory in your personal IMAP inbox: ##INBOX.shared.projectname.Eingang## 30 -* You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the RBG systems group (to prevent accidential deletions). 31 31 53 +* You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the ITO systems group (to prevent accidential deletions). 54 + 32 32 In case the shared folder is not visible in your mailclient, (e.g. Thunderbird), you have to restart it. 33 33 34 -Further guidelines by the Helpdesk: [[ Informatik.Helpdesk.Sharedfolder]]57 +Further guidelines by the Helpdesk: [[Shared Folder in the IN domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] 35 35 36 36 == Mathematics == 37 37 38 38 Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook): 62 + 39 39 * Add new IMAP account 40 40 * Mail address of the account: ##projectname@ma.tum.de## (used as sender address) 41 41 * Server name: ##mail.ma.tum.de## 42 -* Username: ## mathaccount@projectname##43 -* Passwort: Mathaccount password66 +* Username: ##citaccount@projectname## 67 +* Passwort: CIT account password 44 44 45 45 Access via Webmail: 70 + 46 46 * https://webmail.ma.tum.de/ 47 -* Username: ## mathaccount@projectname##48 -* Passwort: Mathaccount password72 +* Username: ##citaccount@projectname## 73 +* Passwort: CIT account password 49 49 75 +Further guidelines by the Helpdesk: [[Shared Folder in the MA domain>>doc:CIT.ITO.Docs.Services.E-Mail.SharedFolderMA.WebHome]] 76 + 50 50 == Mailinglist == 51 51 52 52 Procedure: ... ... @@ -60,13 +60,14 @@ 60 60 61 61 Received mail can be sorted into a subdirectory in your inbox automatically: [[UCentral>>https://ucentral.in.tum.de]]. 62 62 63 -Please contact your chair administrator or the RBGhelpdesk ([[rbg@in.tum.de>>mailto:rbg@in.tum.de]]) in case of problems.90 +Please contact your chair administrator or the ITO helpdesk ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) in case of problems. 64 64 65 65 = OTRS = 66 66 67 -[[OTRS>>https://otrs.com/]] is a open source ticket system. [[r bg@in.tum.de>>mailto:rbg@in.tum.de]] mail is redirected into our OTRS instance.94 +[[OTRS>>https://otrs.com/]] is a open source ticket system. [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] mail is redirected into our OTRS instance. 68 68 69 69 A ticket system may be beneficial, if: 97 + 70 70 * task progress is managed by multiple participants 71 71 * responsibilities are unambiguous 72 72 * tasks have states such as 'done'...