Last modified by Aysegül Omus on 2025/01/31 22:46
From version 2.1
edited by Thomas Walter Erbesdobler
on 2023/07/05 17:46
Change comment: There is no comment for this version
To version 1.1
edited by wikibot
on 2023/02/06 10:16
Change comment: Imported from foswiki

Summary

Details

Page properties
Title
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1 -E-Mail-Addresses for Projects
1 +EMailAdressenProjekte
Author
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1 -XWiki.erbesdob
1 +XWiki.wikibot
Content
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1 += E-Mail-Addresses for Projects =
2 +
1 1  Project Addresses are used to deliver Mail to (potentially) multiple recipients.
2 2  
3 3  Examples:
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9 9  * **Shared Folder**: Synchronized mail folder
10 10  * **Mailinglist**: Mail duplicated to all recipients
11 11  
12 -Your chair administrator or the RBG ([[rbg@in.tum.de>>mailto:rbg@in.tum.de]]) can help you choosing the best option.
14 +Your chair administrator or the RBG (rbg@in.tum.de) can help you choosing the best option.
13 13  
14 -= Shared Folder =
16 +== Shared Folder ==
15 15  
16 16  Procedure:
17 17  * Mail reception via project-related mail address
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24 24  
25 25  For the math department, the shared folder was previously named 'function address'.
26 26  
27 -== Informatics ==
29 +=== Informatics ===
28 28  
29 29   Project mail is stored in a subdirectory in your personal IMAP inbox: ##INBOX.shared.projectname.Eingang##
30 30  * You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the RBG systems group (to prevent accidential deletions).
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31 31  
32 32  In case the shared folder is not visible in your mailclient, (e.g. Thunderbird), you have to restart it.
33 33  
34 -Further guidelines by the Helpdesk: [[Informatik.Helpdesk.Sharedfolder]]
36 +Further guidelines by the Helpdesk: [[Informatik.Helpdesk.Sharedfolder>>Informatik.Helpdesk.Sharedfolder]]
35 35  
36 -== Mathematics ==
38 +=== Mathematics ===
37 37  
38 38  Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook):
39 39  * Add new IMAP account
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51 51  
52 52  Procedure:
53 53  
54 -* Mail reception via project-related mail address
56 + Mail reception via project-related mail address
55 55  * The mail is duplicated and delivered to each recipient individually
56 56  * New members can't access old mail
57 57  * Mail deletion does not affect other members
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60 60  
61 61  Received mail can be sorted into a subdirectory in your inbox automatically: [[UCentral>>https://ucentral.in.tum.de]].
62 62  
63 -Please contact your chair administrator or the RBG helpdesk ([[rbg@in.tum.de>>mailto:rbg@in.tum.de]]) in case of problems.
65 +Please contact your chair administrator or the RBG helpdesk (rbg@in.tum.de) in case of problems.
64 64  
65 -= OTRS =
67 +== OTRS ==
66 66  
67 -[[OTRS>>https://otrs.com/]] is a open source ticket system. [[rbg@in.tum.de>>mailto:rbg@in.tum.de]] mail is redirected into our OTRS instance.
69 +[[OTRS>>https://otrs.com/]] is a open source ticket system. rbg@in.tum.de mail is redirected into our OTRS instance.
68 68  
69 69  A ticket system may be beneficial, if:
70 70  * task progress is managed by multiple participants
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71 71  * responsibilities are unambiguous
72 72  * tasks have states such as 'done'...
73 73  
74 -To participate in the TUM-OTRS, please contact the TUM IT service center: [[it-support@tum.de>>mailto:it-support@tum.de]]
76 +To participate in the TUM-OTRS, please contact the TUM IT service center: it-support@tum.de