Last modified by Aysegül Omus on 2025/01/31 22:46
From version 11.1
edited by Aysegül Omus
on 2025/01/31 22:46
Change comment: There is no comment for this version
To version 1.1
edited by wikibot
on 2023/02/06 10:16
Change comment: Imported from foswiki

Summary

Details

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Title
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1 -E-Mail-Addresses for Projects
1 +EMailAdressenProjekte
Author
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1 -XWiki.kahraman
1 +XWiki.wikibot
Content
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1 += E-Mail-Addresses for Projects =
2 +
1 1  Project Addresses are used to deliver Mail to (potentially) multiple recipients.
2 2  
3 3  Examples:
4 -
5 5  * Contact address for a work group
6 6  * A post with a changing person of duty
7 7  * Group communication
8 8  
9 9  The RBG offers two solutions for that:
10 -
11 11  * **Shared Folder**: Synchronized mail folder
12 12  * **Mailinglist**: Mail duplicated to all recipients
13 13  
14 -Your chair administrator or the ITO ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) can help you choosing the best option.
14 +Your chair administrator or the RBG (rbg@in.tum.de) can help you choosing the best option.
15 15  
16 -= Shared Folder =
16 +== Shared Folder ==
17 17  
18 18  Procedure:
19 -
20 20  * Mail reception via project-related mail address
21 21  * Storage of the mails in a shared, synchronized directory structure
22 -* Access to the mail directory using your personal CIT-Accounts (with IMAP)
21 +* Access to the mail directory using your personal RBG-Accounts (with IMAP)
23 23  * Deletion or movement of mail synchronized to all participants
24 24  * Added participants can see all past mail
25 25  
26 -New members are added to the shared folder by the ITO systems group or your chair administrator.
25 +New members are added to the shared folder by the RBG systems group or your chair administrator.
27 27  
28 28  For the math department, the shared folder was previously named 'function address'.
29 29  
29 +=== Informatics ===
30 30  
31 -== CIT ( Mathematics, Informatics, Electrical and Computer Engineering) ==
32 -
33 -Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook):
34 -
35 -* Add new IMAP account
36 -* Mail address of the account: ##projectname@**LABEL**.cit.tum.de## (like helpdesk@**ito**.cit.tum.de, used as sender address)
37 -* Server name: ##mail.cit.tum.de##
38 -* Username: ##projectname.**LABEL**+citaccount (like helpdesk.ito+musterma)##
39 -* Passwort: CIT account password
40 -
41 -Access via Webmail:
42 -
43 -* [[https:~~/~~/webmail.cit.tum.de/>>https://webmail.cit.tum.de/]]
44 -* Username: ##projectname.**LABEL**+citaccount (like helpdesk.ito+musterma)##
45 -* Passwort: CIT account password
46 -
47 -Further guidelines by the Helpdesk: [[Shared Folder in the CIT domain>>doc:CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]]
48 -
49 -== Informatics ==
50 -
51 51   Project mail is stored in a subdirectory in your personal IMAP inbox: ##INBOX.shared.projectname.Eingang##
32 +* You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the RBG systems group (to prevent accidential deletions).
52 52  
53 -* You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the ITO systems group (to prevent accidential deletions).
54 -
55 55  In case the shared folder is not visible in your mailclient, (e.g. Thunderbird), you have to restart it.
56 56  
57 -Further guidelines by the Helpdesk: [[Shared Folder in the IN domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]]
36 +Further guidelines by the Helpdesk: [[Informatik.Helpdesk.Sharedfolder>>Informatik.Helpdesk.Sharedfolder]]
58 58  
59 -== Mathematics ==
38 +=== Mathematics ===
60 60  
61 61  Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook):
62 -
63 63  * Add new IMAP account
64 64  * Mail address of the account: ##projectname@ma.tum.de## (used as sender address)
65 65  * Server name: ##mail.ma.tum.de##
66 -* Username: ##citaccount@projectname##
67 -* Passwort: CIT account password
44 +* Username: ##mathaccount@projectname##
45 +* Passwort: Math account password
68 68  
69 69  Access via Webmail:
70 -
71 71  * https://webmail.ma.tum.de/
72 -* Username: ##citaccount@projectname##
73 -* Passwort: CIT account password
49 +* Username: ##mathaccount@projectname##
50 +* Passwort: Math account password
74 74  
75 -Further guidelines by the Helpdesk: [[Shared Folder in the MA domain>>doc:CIT.ITO.Docs.Services.E-Mail.SharedFolderMA.WebHome]]
76 -
77 77  == Mailinglist ==
78 78  
79 79  Procedure:
80 80  
81 -* Mail reception via project-related mail address
56 + Mail reception via project-related mail address
82 82  * The mail is duplicated and delivered to each recipient individually
83 83  * New members can't access old mail
84 84  * Mail deletion does not affect other members
... ... @@ -87,16 +87,15 @@
87 87  
88 88  Received mail can be sorted into a subdirectory in your inbox automatically: [[UCentral>>https://ucentral.in.tum.de]].
89 89  
90 -Please contact your chair administrator or the ITO helpdesk ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) in case of problems.
65 +Please contact your chair administrator or the RBG helpdesk (rbg@in.tum.de) in case of problems.
91 91  
92 -= OTRS =
67 +== OTRS ==
93 93  
94 -[[OTRS>>https://otrs.com/]] is a open source ticket system. [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] mail is redirected into our OTRS instance.
69 +[[OTRS>>https://otrs.com/]] is a open source ticket system. rbg@in.tum.de mail is redirected into our OTRS instance.
95 95  
96 96  A ticket system may be beneficial, if:
97 -
98 98  * task progress is managed by multiple participants
99 99  * responsibilities are unambiguous
100 100  * tasks have states such as 'done'...
101 101  
102 -To participate in the TUM-OTRS, please contact the TUM IT service center: [[it-support@tum.de>>mailto:it-support@tum.de]]
76 +To participate in the TUM-OTRS, please contact the TUM IT service center: it-support@tum.de