Changes for page E-Mail-Adressen für Projekte
Last modified by Aysegül Omus on 2025/01/31 22:46
From version 10.1
edited by Aysegül Omus
on 2025/01/28 15:10
on 2025/01/28 15:10
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Summary
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Page properties (3 modified, 0 added, 0 removed)
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... ... @@ -1,1 +1,1 @@ 1 -E -Mail-Addresses forProjects1 +EMailAdressenProjekte - Author
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... ... @@ -1,1 +1,1 @@ 1 -XWiki.k ahraman1 +XWiki.wikibot - Content
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... ... @@ -1,82 +1,59 @@ 1 += E-Mail-Addresses for Projects = 2 + 1 1 Project Addresses are used to deliver Mail to (potentially) multiple recipients. 2 2 3 3 Examples: 4 - 5 5 * Contact address for a work group 6 6 * A post with a changing person of duty 7 7 * Group communication 8 8 9 9 The RBG offers two solutions for that: 10 - 11 11 * **Shared Folder**: Synchronized mail folder 12 12 * **Mailinglist**: Mail duplicated to all recipients 13 13 14 -Your chair administrator or the ITO([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) can help you choosing the best option.14 +Your chair administrator or the RBG (rbg@in.tum.de) can help you choosing the best option. 15 15 16 -= Shared Folder = 16 +== Shared Folder == 17 17 18 18 Procedure: 19 - 20 20 * Mail reception via project-related mail address 21 21 * Storage of the mails in a shared, synchronized directory structure 22 -* Access to the mail directory using your personal CIT-Accounts (with IMAP)21 +* Access to the mail directory using your personal RBG-Accounts (with IMAP) 23 23 * Deletion or movement of mail synchronized to all participants 24 24 * Added participants can see all past mail 25 25 26 -New members are added to the shared folder by the ITOsystems group or your chair administrator.25 +New members are added to the shared folder by the RBG systems group or your chair administrator. 27 27 28 28 For the math department, the shared folder was previously named 'function address'. 29 29 29 +=== Informatics === 30 30 31 -== CIT ( Mathematics, Informatics, Electrical and Computer Engineering) == 32 - 33 -Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook): 34 - 35 -* Add new IMAP account 36 -* Mail address of the account: ##projectname@**org**.cit.tum.de## (like helpdesk@**ito**.cit.tum.de, used as sender address) 37 -* Server name: ##mail.cit.tum.de## 38 -* Username: ##projectname.org+citaccount## 39 -* Passwort: CIT account password 40 - 41 -Access via Webmail: 42 - 43 -* [[https:~~/~~/webmail.cit.tum.de/>>https://webmail.cit.tum.de/]] 44 -* Username: ##mathaccount@projectname## 45 -* Passwort: CIT account password 46 - 47 -Further guidelines by the Helpdesk: [[Shared Folder in the CIT domain>>doc:CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]] 48 - 49 -== Informatics == 50 - 51 51 Project mail is stored in a subdirectory in your personal IMAP inbox: ##INBOX.shared.projectname.Eingang## 32 +* You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the RBG systems group (to prevent accidential deletions). 52 52 53 -* You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the ITO systems group (to prevent accidential deletions). 54 - 55 55 In case the shared folder is not visible in your mailclient, (e.g. Thunderbird), you have to restart it. 56 56 57 -Further guidelines by the Helpdesk: [[Shared Folderin theIN domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]]36 +Further guidelines by the Helpdesk: [[Informatik.Helpdesk.Sharedfolder>>Informatik.Helpdesk.Sharedfolder]] 58 58 59 -== Mathematics == 38 +=== Mathematics === 60 60 61 61 Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook): 62 - 63 63 * Add new IMAP account 64 64 * Mail address of the account: ##projectname@ma.tum.de## (used as sender address) 65 65 * Server name: ##mail.ma.tum.de## 66 -* Username: ## citaccount@projectname##67 -* Passwort: CITaccount password44 +* Username: ##mathaccount@projectname## 45 +* Passwort: Math account password 68 68 69 69 Access via Webmail: 70 - 71 71 * https://webmail.ma.tum.de/ 72 -* Username: ## citaccount@projectname##73 -* Passwort: CITaccount password49 +* Username: ##mathaccount@projectname## 50 +* Passwort: Math account password 74 74 75 75 == Mailinglist == 76 76 77 77 Procedure: 78 78 79 - *Mail reception via project-related mail address56 + Mail reception via project-related mail address 80 80 * The mail is duplicated and delivered to each recipient individually 81 81 * New members can't access old mail 82 82 * Mail deletion does not affect other members ... ... @@ -85,16 +85,15 @@ 85 85 86 86 Received mail can be sorted into a subdirectory in your inbox automatically: [[UCentral>>https://ucentral.in.tum.de]]. 87 87 88 -Please contact your chair administrator or the ITOhelpdesk ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) in case of problems.65 +Please contact your chair administrator or the RBG helpdesk (rbg@in.tum.de) in case of problems. 89 89 90 -= OTRS = 67 +== OTRS == 91 91 92 -[[OTRS>>https://otrs.com/]] is a open source ticket system. [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]mail is redirected into our OTRS instance.69 +[[OTRS>>https://otrs.com/]] is a open source ticket system. rbg@in.tum.de mail is redirected into our OTRS instance. 93 93 94 94 A ticket system may be beneficial, if: 95 - 96 96 * task progress is managed by multiple participants 97 97 * responsibilities are unambiguous 98 98 * tasks have states such as 'done'... 99 99 100 -To participate in the TUM-OTRS, please contact the TUM IT service center: [[it-support@tum.de>>mailto:it-support@tum.de]]76 +To participate in the TUM-OTRS, please contact the TUM IT service center: it-support@tum.de