Last modified by Aysegül Omus on 2025/01/31 22:46
From version 1.1
edited by wikibot
on 2023/02/06 10:16
Change comment: Imported from foswiki
To version 6.1
edited by Aysegül Omus
on 2023/12/27 16:37
Change comment: Renamed back-links.

Summary

Details

Page properties
Title
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1 -EMailAdressenProjekte
1 +E-Mail-Addresses for Projects
Author
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1 -XWiki.wikibot
1 +XWiki.kahraman
Content
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1 -= E-Mail-Addresses for Projects =
2 -
3 3  Project Addresses are used to deliver Mail to (potentially) multiple recipients.
4 4  
5 5  Examples:
4 +
6 6  * Contact address for a work group
7 7  * A post with a changing person of duty
8 8  * Group communication
9 9  
10 10  The RBG offers two solutions for that:
10 +
11 11  * **Shared Folder**: Synchronized mail folder
12 12  * **Mailinglist**: Mail duplicated to all recipients
13 13  
14 -Your chair administrator or the RBG (rbg@in.tum.de) can help you choosing the best option.
14 +Your chair administrator or the ITO ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) can help you choosing the best option.
15 15  
16 -== Shared Folder ==
16 += Shared Folder =
17 17  
18 18  Procedure:
19 +
19 19  * Mail reception via project-related mail address
20 20  * Storage of the mails in a shared, synchronized directory structure
21 -* Access to the mail directory using your personal RBG-Accounts (with IMAP)
22 +* Access to the mail directory using your personal CIT-Accounts (with IMAP)
22 22  * Deletion or movement of mail synchronized to all participants
23 23  * Added participants can see all past mail
24 24  
25 -New members are added to the shared folder by the RBG systems group or your chair administrator.
26 +New members are added to the shared folder by the ITO systems group or your chair administrator.
26 26  
27 27  For the math department, the shared folder was previously named 'function address'.
28 28  
29 -=== Informatics ===
30 +== Informatics ==
30 30  
31 31   Project mail is stored in a subdirectory in your personal IMAP inbox: ##INBOX.shared.projectname.Eingang##
32 -* You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the RBG systems group (to prevent accidential deletions).
33 33  
34 +* You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the ITO systems group (to prevent accidential deletions).
35 +
34 34  In case the shared folder is not visible in your mailclient, (e.g. Thunderbird), you have to restart it.
35 35  
36 -Further guidelines by the Helpdesk: [[Informatik.Helpdesk.Sharedfolder>>Informatik.Helpdesk.Sharedfolder]]
38 +Further guidelines by the Helpdesk: [[CIT.ITO.Docs.Services.E-Mail.Sharedfolder.WebHome]]
37 37  
38 -=== Mathematics ===
40 +== Mathematics ==
39 39  
40 40  Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook):
43 +
41 41  * Add new IMAP account
42 42  * Mail address of the account: ##projectname@ma.tum.de## (used as sender address)
43 43  * Server name: ##mail.ma.tum.de##
... ... @@ -45,6 +45,7 @@
45 45  * Passwort: Math account password
46 46  
47 47  Access via Webmail:
51 +
48 48  * https://webmail.ma.tum.de/
49 49  * Username: ##mathaccount@projectname##
50 50  * Passwort: Math account password
... ... @@ -53,7 +53,7 @@
53 53  
54 54  Procedure:
55 55  
56 - Mail reception via project-related mail address
60 +* Mail reception via project-related mail address
57 57  * The mail is duplicated and delivered to each recipient individually
58 58  * New members can't access old mail
59 59  * Mail deletion does not affect other members
... ... @@ -62,15 +62,16 @@
62 62  
63 63  Received mail can be sorted into a subdirectory in your inbox automatically: [[UCentral>>https://ucentral.in.tum.de]].
64 64  
65 -Please contact your chair administrator or the RBG helpdesk (rbg@in.tum.de) in case of problems.
69 +Please contact your chair administrator or the RBG helpdesk ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) in case of problems.
66 66  
67 -== OTRS ==
71 += OTRS =
68 68  
69 -[[OTRS>>https://otrs.com/]] is a open source ticket system. rbg@in.tum.de mail is redirected into our OTRS instance.
73 +[[OTRS>>https://otrs.com/]] is a open source ticket system. [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] mail is redirected into our OTRS instance.
70 70  
71 71  A ticket system may be beneficial, if:
76 +
72 72  * task progress is managed by multiple participants
73 73  * responsibilities are unambiguous
74 74  * tasks have states such as 'done'...
75 75  
76 -To participate in the TUM-OTRS, please contact the TUM IT service center: it-support@tum.de
81 +To participate in the TUM-OTRS, please contact the TUM IT service center: [[it-support@tum.de>>mailto:it-support@tum.de]]