Last modified by Aysegül Omus on 2025/01/31 22:46
From version 1.1
edited by wikibot
on 2023/02/06 10:16
Change comment: Imported from foswiki
To version 2.1
edited by Thomas Walter Erbesdobler
on 2023/07/05 17:46
Change comment: There is no comment for this version

Summary

Details

Page properties
Title
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1 -EMailAdressenProjekte
1 +E-Mail-Addresses for Projects
Author
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1 -XWiki.wikibot
1 +XWiki.erbesdob
Content
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1 -= E-Mail-Addresses for Projects =
2 -
3 3  Project Addresses are used to deliver Mail to (potentially) multiple recipients.
4 4  
5 5  Examples:
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11 11  * **Shared Folder**: Synchronized mail folder
12 12  * **Mailinglist**: Mail duplicated to all recipients
13 13  
14 -Your chair administrator or the RBG (rbg@in.tum.de) can help you choosing the best option.
12 +Your chair administrator or the RBG ([[rbg@in.tum.de>>mailto:rbg@in.tum.de]]) can help you choosing the best option.
15 15  
16 -== Shared Folder ==
14 += Shared Folder =
17 17  
18 18  Procedure:
19 19  * Mail reception via project-related mail address
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26 26  
27 27  For the math department, the shared folder was previously named 'function address'.
28 28  
29 -=== Informatics ===
27 +== Informatics ==
30 30  
31 31   Project mail is stored in a subdirectory in your personal IMAP inbox: ##INBOX.shared.projectname.Eingang##
32 32  * You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the RBG systems group (to prevent accidential deletions).
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33 33  
34 34  In case the shared folder is not visible in your mailclient, (e.g. Thunderbird), you have to restart it.
35 35  
36 -Further guidelines by the Helpdesk: [[Informatik.Helpdesk.Sharedfolder>>Informatik.Helpdesk.Sharedfolder]]
34 +Further guidelines by the Helpdesk: [[Informatik.Helpdesk.Sharedfolder]]
37 37  
38 -=== Mathematics ===
36 +== Mathematics ==
39 39  
40 40  Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook):
41 41  * Add new IMAP account
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53 53  
54 54  Procedure:
55 55  
56 - Mail reception via project-related mail address
54 +* Mail reception via project-related mail address
57 57  * The mail is duplicated and delivered to each recipient individually
58 58  * New members can't access old mail
59 59  * Mail deletion does not affect other members
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62 62  
63 63  Received mail can be sorted into a subdirectory in your inbox automatically: [[UCentral>>https://ucentral.in.tum.de]].
64 64  
65 -Please contact your chair administrator or the RBG helpdesk (rbg@in.tum.de) in case of problems.
63 +Please contact your chair administrator or the RBG helpdesk ([[rbg@in.tum.de>>mailto:rbg@in.tum.de]]) in case of problems.
66 66  
67 -== OTRS ==
65 += OTRS =
68 68  
69 -[[OTRS>>https://otrs.com/]] is a open source ticket system. rbg@in.tum.de mail is redirected into our OTRS instance.
67 +[[OTRS>>https://otrs.com/]] is a open source ticket system. [[rbg@in.tum.de>>mailto:rbg@in.tum.de]] mail is redirected into our OTRS instance.
70 70  
71 71  A ticket system may be beneficial, if:
72 72  * task progress is managed by multiple participants
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73 73  * responsibilities are unambiguous
74 74  * tasks have states such as 'done'...
75 75  
76 -To participate in the TUM-OTRS, please contact the TUM IT service center: it-support@tum.de
74 +To participate in the TUM-OTRS, please contact the TUM IT service center: [[it-support@tum.de>>mailto:it-support@tum.de]]