Changes for page Anleitung für Ms Campus

Last modified by Aysegül Omus on 2024/12/17 12:53

From 17.1 to 18.1

From version 18.1

edited by Aysegül Omus
on 2023/02/28 14:54

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To version 29.1

edited by Aysegül Omus
on 2024/12/17 12:53

Change comment: Renamed from xwiki:Informatik.Helpdesk.AnleitungfuerMsCampus.WebHome

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@@ -1,18 +1,15 @@
  = Download und activation of software in MS Campus EES =
--**All TUM employees are entitled to purchase MS Campus EES products**.
++This describes how software is downloaded from Studisoft and activated via the KMS server after installation.
--
--(% class="box" %)
++(% class="box infomessage" %)
  (((
--**Note**: If you cannot see the MS Campus EES software package on Studisoft, you are not authorised to obtain these software products. This describes how software is downloaded from Studisoft and activated via the KMS server after installation.
++**Note**: If you are not an employee at the TUM, you are not authorised to obtain these software products.
  )))
--
  {{toc/}}
--(% style="color:blue" %)
  == 1. Logging in to Studisoft ==
  At the following link you can find Studisoft's web page:
@@ -21,31 +21,31 @@
  Choose Technische Universität München from the list and click on **Login** (**Anmelden**).
++[[image:ssde-1.png||height="410" width="729"]]
--[[image:ssde-1.png||width="1000"]]
-- The **Mytum** Login window will appear, in which you should enter your **Mytum**-account and respective password and click on **Login** (**Anmelden**).
++The **Mytum** Login window will appear, in which you should enter your **Mytum**-account and respective password and click on **Login** (**Anmelden**).
--[[image:TUM Shibboleth IdP - Login - Mozilla Firefox_120.jpg||width="1000"]]
++[[image:TUM Shibboleth IdP - Login - Mozilla Firefox_120.jpg||height="438" width="725"]]
--(% style="color:blue" %)
++
++
  == 2. Download Download of software through Studisoft ==
--(% style="color:blue" %)
++
  === 2.1. Activation of MS Campus EES and software download ===
  First click on **MS Campus EES** and then on **kostenfrei bestellen** (**Order for free**)
--[[image:mscampuseespaketbestellen.png||width="1000"]]
++[[image:mscampuseespaketbestellen.png||height="494" width="717"]]
--
  In the newly opened window click **bestellen** (**Order**).
--[[image:ssde-4.png||width="1000"]]
++[[image:ssde-4.png||height="322" width="715"]]
@@ -52,7 +52,7 @@
  Upon accepting the licencing conditions and the privacy policy on the new page, move forward with Weiter.
--[[image:StudiSoft - 005nnn.png||width="1000"]]
++[[image:StudiSoft - 005nnn.png||height="333" width="711"]]
@@ -59,44 +59,42 @@
  Next, you'll see a table with available software packages. To view the software products accessible for TUM employees, click on Download.
--[[image:StudiSoft - Chromium_008.png||width="1000"]]
++[[image:StudiSoft - Chromium_008.png||height="338" width="705"]]
--(% style="color:blue" %)
++
  === 2.2. Steps for further downloads ===
  After obtaining MS Campus EES (order for 0 euro), you can see the software packages under Auftragsverfolgung (Order tracking) in the menu.
--
  Afterwards, you should first choose the software package MS Campus EES.
--[[image:auftragsverfolgung.png||width="1000"]]
++[[image:auftragsverfolgung.png||height="305" width="707"]]
--
  And then click again on **Download** to display the available software products.
--[[image:StudiSoft - Chromium_008.png||width="1000"]]
++[[image:StudiSoft - Chromium_008.png||height="345" width="718"]]
--(% style="color:blue" %)
++
  == 3. Activation of the software via KMS (Key Management Service) ==
--=== **{{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:Red'>PREREQUISITES</span>{{/html}}** ===
++ **{{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:Red'>PREREQUISITES</span>{{/html}}**
--==== Content Requirements ====
++ Content Requirements
 . {{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:green'>You are an employee at the Technical University of Munich and have downloaded Microsoft products from the Studisoft portal.</span>{{/html}}
 . {{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:green'>You use TUM PC or service device.</span>{{/html}}
 . {{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:green'>You have a basic license (important for Windows products).</span>{{/html}}
--==== Technical Requirements ====
++ Technical Requirements
 . {{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:green'>The time and the corresponding time zone should be set correctly.</span>{{/html}}
 . {{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:green'>The computer used to activate the software should have access to MWN (Munich Scientific Network).</span>{{/html}}
@@ -104,7 +104,7 @@
  **Automatic activation (relevant for administrators)**
--You need a special SRV record in the DNS zone of your institution, so that the computers in your DNS domain zone are able to detect the RBG KMS server (shown on the example of BIND):
++You need a special SRV record in the DNS zone of your institution, so that the computers in your DNS domain zone are able to detect the ITO KMS server (shown on the example of BIND):
  _vlmcs._tcp.YourDNSDomain. SRV 0 100 1688 kms.informatik.tu-muenchen.de
@@ -119,11 +119,11 @@
  If you're in MWN (Munich Scientific Network), via VPN or on-site, the extension occurs automatically. The following procedure must be performed just the first time.
--(% style="color:blue" %)
++
  === 3.1. Windows activation ===
--(% style="color:blue" %)
++
  ==== 3.1.1. Open the terminal ====
  Click on Start and then search for Command prompt (in Windows 7, else just type in cmd for other operating systems).
@@ -130,10 +130,10 @@
  Click with the right mouse button on the Command Prompt and choose Run as administrator.
--[[image:commandpromptadmin.png||width="1000"]]
++[[image:commandpromptadmin.png||height="607" width="698"]]
--(% style="color:blue" %)
++
  ==== 3.1.2. Enter the following commands in the Command Prompt ====
  Registration of the KMS activation host in the system:
@@ -140,7 +140,8 @@
  (% class="box" %)
  (((
--{{{cscript \windows\system32\slmgr.vbs -skms kms.informatik.tu-muenchen.de}}}
++cscript \windows\system32\slmgr.vbs -skms kms.ito.cit.tum.de
++
  )))
  Activation attempt on the previously registered KMS host:
@@ -147,64 +147,60 @@
  (% class="box" %)
  (((
--{{{cscript \windows\system32\slmgr.vbs -ato}}}
++ cscript \windows\system32\slmgr.vbs -ato
  )))
--
  The upper left corner of the Command Prompt should read Administrator, if the correct option was picked, and the activation should terminate with Product activated successfully.
++[[image:attach:kmswindows2.png||height="290" width="739"]]
--[[image:attach:kmswindows2.png||height="404" width="1025"]]
++{{html wiki="true"}}
++<span class='WYSIWYG_COLOR              ' style='color:Red'>important error code:</span>
++{{/html}}
--{{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:Red'>important error code:</span>{{/html}}
-- 0xC004F035 -This error code means the activation isn't possible because of a BIOS flag problem.
-- In this case a MAK key activation is required. You can write an e-mail to rbg@in.tum.de addressing this issue, so that the MAK key can be entered via Teamviewer. Unfortunately, its disclosure isn't possible.
--(% style="color:blue" %)
--=== 3.2. Office Professional Plus activation on Mac OSX ===
++ **0xC004F035** -This error code means the activation isn't possible because of a BIOS flag problem.
++ In this case a MAK key activation is required. You can write an e-mail to support@ito.cit.tum.de addressing this issue.
--**{{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:Red'>NOTE</span>{{/html}}**: Office Professional Plus may only be installed on one service device in the future. The Technical University of Munich has joined a new framework agreement for the procurement of Microsoft licenses for the Bavarian universities. The new framework agreement 'Microsoft 365 Apps for Enterprise' results in changes to the product portfolio and the terms of use. 'Microsoft 365 Apps for Enterprise' can be used on the **terminal devices of the employees** of the Technical University of Munich.
--The Technical University of Munich offers Office 365 for students. Further information for both products can be found [[here>>https://wiki.tum.de/pages/viewpage.action?pageId=43002888#MicrosoftProdukte(Campuslizenz)-Office]].
++=== 3.2. Office Professional Plus activation ===
++(% class="box infomessage" %)
++(((
++**Note**: **Office Professional Plus** may only be installed on **one official device or "qualified desktop PC"**. Employees need the Microsoft 365 account only if they want to use Office on a private (not TUM inventory) or on a secondary device (even if TUM inventory).  Further information for both products can be found [[here>>https://collab.dvb.bayern/pages/viewpage.action?pageId=67465437]].
++)))
++
++==== 3.2.1 Office Professional Plus activation on Mac OSX ====
++
++
  Microsoft Office **2016** is generally automatically activated on Mac OSX. Therefore no KMS activation is needed.
  For a trouble-free installation and activation, **{{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:Red'>all old office versions</span>{{/html}}** should be **{{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:Red'>completely</span>{{/html}}** removed before the installation of Microsoft Office.
  Here is a step-by-step guide by Microsoft: -> [[Uninstall Office on Mac OSX>>https://support.office.com/en-us/article/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3?omkt=en-US&ui=en-US&rs=en-US&ad=US]]
++To activate a volume licensed version of Office **2019** for Mac, you have to use the **Volume License (VL) Serializer**. You can download the VL Serializer also on the EES download portal. The serializer is a 4.52 MB .ISO file.
--To activate a volume licensed version of Office **2019** for Mac, you have to use the**Volume License (VL) Serializer**. You can download the VL Serializer also on the EES download portal. The serializer is a 4.52 MB .ISO file.
++[[image:mac2019installerundserializer.png||height="91" width="708"]]
--[[image:mac2019installerundserializer.png||height="129" width="1000"]]
--
  The serializer can be opened with a double click. Then you can see the file Microsoft//Office//2019//VL//Serializer.pkg in the folder. If you click on the file twice, you can install the serializer and activate Office 2019.
--[[image:serializerinstall.png||width="1000"]]
++[[image:serializerinstall.png||height="271" width="703"]]
--
--(% class="box" %)
++(% class="box infomessage" %)
  (((
--**Note**: If there are old Office installations on the computer, it may be that Office cannot be activated. Before the new Office installation, all old Office files must be removed completely.
++Office 2019  for Mac OS x is no longer activated automatically. In order to activate Office 2019, the serializer should be downloaded and installed in addition to the installer on Studisoft.
  )))
--Here is a guide from Microsoft to uninstall old Office versions -> [[https:~~/~~/support.office.com/de-de/article/Deinstallieren-von-Office-2016-f%C3%BCr-Mac-eefa1199 -5b58-43af-8a3d-b73dc1a8cae3~] ~[Uninstall Office on Mac OSX>>https://support.office.com/de-de/article/Deinstallieren-von-Office-2016-f%C3%BCr-Mac-eefa1199 -5b58-43af-8a3d-b73dc1a8cae3] [Uninstall Office on Mac OSX]]
++==== 3.2.2 Office Professional Plus Activation on Windows ====
--(% style="color:blue" %)
--=== 3.3. Office Professional Plus Activation on Windows ===
--**{{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:Red'>NOTE</span>{{/html}}**:: Office Professional Plus may only be installed on one service device in the future. The Technical University of Munich has joined a new framework agreement for the procurement of Microsoft licenses for the Bavarian universities. The new framework agreement 'Microsoft 365 Apps for Enterprise' results in changes to the product portfolio and the terms of use. 'Microsoft 365 Apps for Enterprise' can be used on the **terminal devices of the employees** of the Technical University of Munich.
--
--The Technical University of Munich offers Office 365 for students. Further information for both products can be found [[here>>https://wiki.tum.de/pages/viewpage.action?pageId=43002888#MicrosoftProdukte(Campuslizenz)-Office]].
--
--
--
  **{{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:Red'>Prerequisites:</span>{{/html}}**
 - In case there are old Office products on your computer, they must be removed before the installation of Office. Afterwards the computer has to be restarted.
@@ -214,40 +214,40 @@
 - After Microsoft Office's installation restart the computer.
--**{{html wiki="true"}}<span class='WYSIWYG_COLOR              ' style='color:Red'>Note:</span>{{/html}}** Note: Microsoft Office is usually activated automatically, so check if that's the case before manually activating the software. The following images show how to verify this:
++(% class="box infomessage" %)
++(((
++ **Note**: Microsoft Office is usually activated automatically, so check if that's the case before manually activating the software. The following images show how to verify this:
++)))
--[[image:attach:officeaktiviv.png||height="276" width="1091"]]
++[[image:attach:officeaktiviv.png||height="188" width="742"]]
--[[image:attach:officeaktivierung4.png||height="571" width="1089"]]
++[[image:attach:officeaktivierung4.png||height="390" width="743"]]
--[[image:attach:aktivierungofficekms.png||height="330" width="1089"]]
++[[image:attach:aktivierungofficekms.png||height="224" width="742"]]
++===== 3.2.2.1.  Open Command Prompt =====
--=== Open Command Prompt ===
--
  Here the command prompt should also be run as administrator as in the previous case.
--[[image:commandpromptadmin.png||width="1200"]]
++[[image:commandpromptadmin.png||height="653" width="750"]]
++===== 3.2.2.1. Commands, that need to be entered in the Command Prompt =====
--=== Commands, that need to be entered in the Command Prompt ===
--
--
  Depending on your Microsoft Office Version following commands should be entered:
--(% style="color: green;" %)
--==== **Microsoft Office 2010** ====
++(% class="wikigeneratedid" id="HMicrosoftOffice2010" style="color: green;" %)
++**Microsoft Office 2010**
  Can no longer be activated via TUM's KMS server
--(% style="color: green;" %)
--==== **Microsoft Office 2013** ====
++(% class="wikigeneratedid" id="HMicrosoftOffice2013" style="color: green;" %)
++**Microsoft Office 2013**
  Registration of the KMS-Activation-Host in the system
@@ -263,8 +263,8 @@
  {{{cscript "<Directory name>\Microsoft Office\Office15\ospp.vbs" /act}}}
  )))
--(% style="color: green;" %)
--==== **Microsoft Office 2016** ====
++(% class="wikigeneratedid" id="HMicrosoftOffice2016" style="color: green;" %)
++**Microsoft Office 2016**
  Registration of the KMS-Activation-Host in the system
@@ -283,31 +283,24 @@
  It is important to give the full path name (e.g. \"C:\Program Files\Microsoft Office\Officexx\ospp.vbs\") including the drive name (e.g. \"C:
  ") instead of just writing directory name
--
--(% class="box" %)
++(% class="box infomessage" %)
  (((
--{{html wiki="true"}}
--<span class='WYSIWYG_COLOR              ' style='color:Red'>NOTE :</span>{{/html}}{{html wiki="true"}}On 64 Bit Office Version Microsoft Office is in the "Program Files"; folder and on the 32 Bit Office Version it is in "Programm Files (x86)" folder.{{/html}})))
++On 64 Bit Office Version Microsoft Office is in the "Program Files"; folder and on the 32 Bit Office Version it is in "Programm Files (x86)" folder.
++)))
-- [[image:attach:kmsoffice2.png||height="520" width="910"]]
++ [[image:attach:kmsoffice2.png||height="417" width="730"]]
--(% style="color: green;" %)
--==== **Microsoft Office 2019** ====
++(% class="wikigeneratedid" id="HMicrosoftOffice2019" style="color: green;" %)
++**Microsoft Office 2019**
--(% class="box" %)
--(((
--{{html wiki="true"}}
--<span class='WYSIWYG_COLOR              ' style='color:Red'>NOTE :</span> {{/html}}{{html wiki="true"}}Office 2019  for Mc OS x is no longer activated automatically. In order to activate Office 2019, the serializer should be downloaded and installed in addition to the installer on Studisoft.{{/html}})))
++To install and activate Microsoft Office, you only need to download and run the ISO file for Microsoft Office 2019 from the Studisoft portal.
--
--
--(% style="color:blue" %)
  == 4. FAQ ==
--(% style="color:blue" %)
++
  === 4.1. I am in MWN, but do I still need VPN? ===
  In order to avoid any further complications, it is necessary to make a VPN connection with LRZ. Further information about how to make a VPN connection can be found on  https://www.lrz.de/services/netz/mobil/vpn_en/ .
@@ -318,7 +318,7 @@
  (% style="color:blue" %)
  === 4.2. The KMS server is apparently not reachable. What can be the reason behind that? ===
--The KMS server operated by the RBG is reachable only from certain IP networks (in order to prevent abuse/misuse). The available networks at that point are:
++The KMS server operated by the ITO is reachable only from certain IP networks (in order to prevent abuse/misuse). The available networks at that point are:
  - 129.187.0.0/16 (LRZ-VPN)
  - 131.159.0.0/16 (Informatics)
@@ -335,61 +335,5 @@
  [[Here>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/TelnetAktivieren]] you can find further information on how to activate telnet on Windows 10.
  In case the connection to the sever can’t be made it is most likely that firewalls block the access to the server. For further diagnosis you can connect in the VPN with LRZ and execute the test from above one more time. If the access though VPN is not working, the firewall blocks the connection between your local network and the informatics’ network. In this case please contact you network administrator to solve this problem.
--(% style="color:blue" %)
--=== 4.3. [[FAQ for framework contract Microsoft EES>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/FaqEES]] ===
--(% style="color:blue" %)
--== 5. Important links concerning Studisoft and KMS activation from our knowledge base (accessible only in the MWN network) ==
--
--The answers to the following questions can be found in our knowledge base, which can be reached only through the MWN (Uni) network. In order to open the website, you can establish a connection to the network via [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]].
--
--
--
--
--1 - [[Which products are visible for students and employees on Studisoft?>>https://kb.in.tum.de/question/1294/which-products-are-visible-for-students-and-employees-on-studisoft/]]
--
--2 - [[Problem MS Campus EES Office 2016 Activation: Old Installations>>https://kb.in.tum.de/question/1240/problem-ms-campus-ees-office-2016-activation-old-installations/]]
--
--3 - [[Office KMS Activation Unsuccessful>>https://kb.in.tum.de/question/1242/office-kms-activation-unsuccessful/]]
--
--4 - [[What is the difference between Windows 10 Enterprise and Education?>>https://kb.in.tum.de/question/1228/what-is-the-difference-between-windows-10-enterprise-and-education/]]
--
--5 - [[Turn on Automatic Updates in Office Professional Plus 2016>>https://kb.in.tum.de/question/1234/turn-on-automatic-updates-in-office-professional-plus-2016/]]
--
--6 - [[Are PhD students eligible to use the Microsoft general agreement: MS Campus EES?>>https://kb.in.tum.de/question/1221/are-phd-students-eligible-to-use-the-microsoft-general-agreement-ms-campus-ees/]]
--
--7 - [[What does error code 0xC004C003 at KMS activation mean?>>https://kb.in.tum.de/question/1279/what-does-error-code-0xc004c003-at-kms-activation-mean/]]
--
--8 - [[How often do I have to activate products of MS Campus EES?>>https://kb.in.tum.de/question/1277/how-often-do-i-have-to-activate-products-of-ms-campus-ees/]]
--
--9 - [[KMS Activation error codes>>https://kb.in.tum.de/question/1275/kms-activation-error-codes/]]
--
--10 - [[KMS Activation: How much time does the automatic activation take?>>https://kb.in.tum.de/question/1295/kms-activation-how-much-time-does-the-automatic-activation-take/]]
--
--11 - [[Can I (an employee) install the Studisoft Version of Office on my IPad?>>https://kb.in.tum.de/question/1319/can-i-an-employee-install-the-studisoft-version-of-office-on-my-ipad/]]
--
--12 - [[I'm connected to eduroam. Can i use this to activate my Office 2016 via KMS?>>https://kb.in.tum.de/question/1300/im-connected-to-eduroam-can-i-use-this-to-activate-my-office-2016-via-kms/]]
--
--13 - [[Activate \"Ribbon and Toolbar\" in Office for Mac>>https://kb.in.tum.de/question/1426/activate-ribbon-and-toolbar-in-office-for-mac/]]
--
--14 - [[Is Office Professional Plus available only as a MSI version in TUM's general agreement?>>https://kb.in.tum.de/question/1428/is-office-professional-plus-available-only-as-a-msi-version-in-tums-general-agreement/]]
--
--15 - [[Activation key for Visio 2013 Professional>>https://kb.in.tum.de/question/1430/activation-key-for-visio-2013-professional/]]
--
--16 - [[How can I install MS Office and Visio 2016 parallel?>>https://kb.in.tum.de/question/1312/how-can-i-install-ms-office-and-visio-2016-parallel/]]
--
--17 - [[Microsoft Office 2016 Activation Pop-Up Stays After Activation>>https://kb.in.tum.de/question/1308/microsoft-office-2016-activation-pop-up-stays-after-activation/]]
--
--18 - [[Office 2016 asks for activation after migration on Mac OS X>>https://kb.in.tum.de/question/1305/office-2016-asks-for-activation-after-migration-on-mac-os-x/]]
--
--19 - [[Why is Office 2016 activated sometimes automatically?>>https://kb.in.tum.de/question/1230/why-is-office-2016-activated-sometimes-automatically/]]
--
--20 - [[I can't find the tab References (Verweise) in Microsoft Office. How can I enable this?>>https://kb.in.tum.de/question/1232/i-cant-find-the-tab-references-verweise-in-microsoft-office-how-can-i-enable-this/]]
--
--21 - [[Office Professional Plus 2016 – Enable automatic updates>>https://kb.in.tum.de/question/1224/office-professional-plus-2016-enable-automatic-updates/]]
--
--22 - [[Error code 0xC004F074 during KMS activation>>https://kb.in.tum.de/question/156/error-code-0xc004f074-during-kms-activation/]]
--
--23 - [[No editing of the document on Mac>>https://kb.in.tum.de/question/1244/no-editing-of-the-document-on-mac/]]
--
--24 - [[How can i migrate my Office 2016 from one Mac to another?>>https://kb.in.tum.de/question/1247/how-can-i-migrate-my-office-2016-from-one-mac-to-another/]]
++=== 4.3. [[FAQ for framework contract Microsoft EES>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/FaqEES]] ===

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