Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 9.2
edited by Xhulia Jasimi
on 2023/03/09 11:30
Change comment: There is no comment for this version
To version 30.1
edited by Begüm Balat
on 2023/07/14 11:53
Change comment: There is no comment for this version

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12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 14  * set up of the RBG certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
15 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 16  
17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
18 18  
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20 20  
21 21  * viruses
22 22  * hardware damage
23 -* data transfer on private systems.
23 +* data transfer
24 24  
25 +on private systems.
26 +
25 25  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
26 26  
27 27  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
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28 28  
29 29  * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
30 30  * Telephone: 089 289 18018
31 -* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
32 32  
33 33  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
34 34  
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93 93  
94 94  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
95 95  
96 -=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
98 +=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
97 97  
98 98  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
99 99  
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115 115  
116 116  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
117 117  
118 -= 3.1. RBG (in.tum/ma.tum/cit.tum) =
120 += 3.1. ITO (in.tum/ma.tum/cit.tum) =
119 119  
120 -All informations about hosting and set up of RBG mail addresses.
122 +All informations about hosting and set up of ITO mail addresses.
121 121  
122 -=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
124 +=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
123 123  
124 124  === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
125 125  
126 126  === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
127 127  
128 -=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
130 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
129 129  
130 130  === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
131 131  
... ... @@ -133,7 +133,7 @@
133 133  
134 134  === 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
135 135  
136 -=== 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
138 +=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
137 137  
138 138  === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
139 139  
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143 143  
144 144  === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
145 145  
146 -=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
148 +=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] ===
147 147  
148 -=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
150 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
149 149  
152 +=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
153 +
150 150  {{id name="ZertifikaT"/}}
151 151  
152 152  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
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159 159  
160 160  === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
161 161  
162 -=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
166 +=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
163 163  
164 -=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] ===
168 +=== 4.6. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
165 165  
166 -=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
170 +=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
167 167  
168 -=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
172 +=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
169 169  
170 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
171 -
172 172  {{id name="DruckeN"/}}
173 173  
174 174  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
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193 193  
194 194  == 5.2. Printing for Employees (Followme/Qpilot) ==
195 195  
196 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
197 197  
198 198  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
199 199  
200 200  === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
201 201  
204 +=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
205 +
202 202  === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
203 203  
204 204  === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
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225 225  
226 226  === 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
227 227  
228 -== 6.2. Studisoft (www.studisoft.de) ==
232 +== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
229 229  
230 -=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
234 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
231 231  
232 -=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
236 +=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
233 233  
234 -== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
238 +== 6.3. MS Campus EES (Employees) ==
235 235  
236 -=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
240 +=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
237 237  
238 -=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
242 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
239 239  
240 -== 6.4. MS Campus EES (Employees) ==
244 +=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
241 241  
242 -=== 6.4.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
246 +== 6.4. Other software products ==
243 243  
244 -=== 6.4.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
248 +=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
245 245  
250 +=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
246 246  
247 -== 6.5. Other software products ==
252 +=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
248 248  
249 -=== 6.5.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
250 -
251 -=== 6.5.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
252 -
253 -=== 6.5.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
254 -
255 255  {{id name="NetzwerK"/}}
256 256  
257 257  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
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274 274  
275 275  === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
276 276  
276 +
277 +
277 277  {{id name="SonstigeS"/}}
278 278  
280 +
279 279  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
280 280  
281 -=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
283 +=== 8.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===
282 282  
283 283  === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
284 284  
285 -=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
287 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
286 286  
287 -=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
289 +=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===
288 288  
289 -=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
291 +=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] ===
290 290  
291 -=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
293 +=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) ===
292 292  
293 -=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
295 +=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
294 294  
297 +=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
295 295  
296 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Frequently asked questions</span>{{/html}}__ =
299 +=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
297 297  
301 +=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
302 +
303 +
304 +
305 +
306 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
307 +
298 298  Instructions on how to fix common errors and problems.
299 299  
300 300  === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
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302 302  === 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
303 303  
304 304  
305 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Security</span>{{/html}}__ =
306 306  
316 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
317 +
307 307  Instructions on how to fix malware problems
308 308  
309 309  === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===