Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 9.2
edited by Xhulia Jasimi
on 2023/03/09 11:30
Change comment: There is no comment for this version
To version 1.1
edited by wikibot
on 2023/02/05 20:30
Change comment: Imported from foswiki

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1 1  = Welcome to the RBG-Helpdesk! =
2 2  
3 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
3 +== {{html wiki="true"}}
4 +<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>
5 +{{/html}} ==
4 4  
5 5  The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the RBG.
6 6  
7 7  Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes
8 -
9 9  * the workspaces in the Rechnerhalle
10 10  * the workspaces in the offices
11 11  * the Xerox-Printers
... ... @@ -12,48 +12,46 @@
12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 14  * set up of the RBG certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.in.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 16  
17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
18 18  
19 19  But we are not responsible for
20 -
21 21  * viruses
22 22  * hardware damage
23 -* data transfer on private systems.
23 +* data transfer
24 +on private systems.
24 24  
25 25  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
26 26  
27 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
28 -
28 +== {{html wiki="true"}}
29 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>
30 +{{/html}} ==
29 29  * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
30 30  * Telephone: 089 289 18018
31 31  * Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
32 32  
33 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
35 +== {{html wiki="true"}}
36 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>
37 +{{/html}} ==
34 34  
35 35  Monday - Friday 08:00 - 18:00 Uhr.
36 36  
37 -{{id name="BlackBox"/}}
41 +{{id name="BlackBox" /}}
42 += __{{html wiki="true"}}
43 +<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>
44 +{{/html}}__ =
38 38  
39 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
40 -
41 41  Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem.
42 42  
43 43  == 1.1. Remote ==
44 44  
45 45  === 1.1.1. [[Ssh Access>>Informatik.Helpdesk.Ssh]] ===
46 -
47 47  === 1.1.2. [[Ssh Login without password>>Informatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) ===
48 -
49 49  === 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>Informatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) ===
50 -
51 51  === 1.1.4. [[Run programms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] ===
52 -
53 53  === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] ===
54 -
55 55  === 1.1.6. [[Remote Desktop Access (Windows)>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/WindowsRemoteSupport]] ===
56 -
57 57  === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] ===
58 58  
59 59  == 1.2. On site ==
... ... @@ -68,12 +68,14 @@
68 68  
69 69  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
70 70  
71 -{{id name="AccounT"/}}
70 +{{id name="AccounT" /}}
72 72  
73 73  
74 74  
75 75  
76 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
75 += __{{html wiki="true"}}
76 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Account</span>
77 +{{/html}}__ =
77 77  
78 78  == 2.1. RBG (in.tum/ma.tum/cit.tum) ==
79 79  
... ... @@ -106,195 +106,180 @@
106 106  === 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>Informatik.Helpdesk.Pinfuertumonline]] ===
107 107  
108 108  === 2.2.3. [[Reset Password for LRZ-Credentials>>Informatik.Helpdesk.Lrzpasswortaenderung]] ===
109 -
110 110  === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] ===
111 111  
112 -{{id name="EmaiL"/}}
112 +{{id name="EmaiL" /}}
113 113  
114 114  
115 115  
116 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
116 += __{{html wiki="true"}}
117 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. E-Mail</span>
118 +{{/html}}
117 117  
118 -= 3.1. RBG (in.tum/ma.tum/cit.tum) =
119 119  
121 +
122 +
123 +
124 +== 3.1 RBG (in.tum/ma.tum/cit.tum) ==__ =
125 +
120 120  All informations about hosting and set up of RBG mail addresses.
121 121  
122 122  === 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
123 -
124 124  === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
125 -
126 126  === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
127 -
128 128  === 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
129 -
130 130  === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
131 -
132 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
133 -
134 -=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
135 -
133 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}
134 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Informatik</span>
135 +{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
136 +=== 3.1.7. [[Function Address ({{html wiki="true"}}
137 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Mathematik</span>
138 +{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
136 136  === 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
137 -
138 138  === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
139 139  
140 -== 3.2. TUM (LRZ) ==
142 +== 3.2. TUM (LRZ)</u> ==
141 141  
142 142  === 3.2.1. [[How to set up an e-mail account?>>Informatik.Helpdesk.TumEmail]] ===
143 -
144 144  === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
145 145  
146 146  === 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
147 -
148 148  === 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
149 149  
150 -{{id name="ZertifikaT"/}}
150 +{{id name="ZertifikaT" /}}
151 151  
152 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
153 153  
154 -=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
155 155  
156 -=== 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
154 += __{{html wiki="true"}}
155 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Certificates</span>
156 +{{/html}}__ =
157 157  
158 +=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
159 +=== 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
158 158  === 4.3. [[Group certificate request, download>>Informatik.Helpdesk.GruppenzertifikatBeantragen]] ===
159 -
160 160  === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
161 -
162 162  === 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
163 -
164 164  === 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] ===
165 -
166 166  === 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
167 -
168 168  === 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
169 -
170 170  === 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
171 171  
172 -{{id name="DruckeN"/}}
168 +{{id name="DruckeN" /}}
173 173  
174 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
175 175  
171 +
172 +
173 += __{{html wiki="true"}}
174 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Printing</span>
175 +{{/html}}__ =
176 +
176 176  All Information about the Xerox Printers.
177 177  
178 178  == 5. General Information about the Xerox Printers ==
179 179  
180 -{{id name="DruckenStudenten"/}}
181 -
181 +{{id name="DruckenStudenten" /}}
182 182  == 5.1. Printing for Students ==
183 183  
184 184  === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] ===
185 -
186 186  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
187 -
188 188  === 5.1.3. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] ===
189 -
190 190  === 5.1.4. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
191 191  
192 -{{id name="DruckenMitarbeiter"/}}
189 +{{id name="DruckenMitarbeiter" /}}
193 193  
194 -== 5.2. Printing for Employees (Followme/Qpilot) ==
191 +== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
195 195  
196 196  === 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
197 -
198 198  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
199 -
200 200  === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
201 -
202 202  === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
203 -
204 204  === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
205 -
206 206  === 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] ===
207 -
208 208  === 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
209 -
210 210  === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] ===
211 211  
212 -{{id name="SoftwareBezug"/}}
202 +{{id name="SoftwareBezug" /}}
213 213  
214 214  
215 215  
216 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ =
206 += __{{html wiki="true"}}
207 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Ordering Software</span>
208 +{{/html}}__ =
217 217  
218 218  All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).
219 219  
220 220  == 6.1. Matlab ==
213 +=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
214 +=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
215 +=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
221 221  
222 -=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
223 -
224 -=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
225 -
226 -=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
227 -
228 228  == 6.2. Studisoft (www.studisoft.de) ==
229 -
230 230  === 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
231 -
232 232  === 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
233 233  
234 234  == 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
235 -
236 236  === 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
237 -
238 238  === 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
239 239  
240 240  == 6.4. MS Campus EES (Employees) ==
226 +=== 6.4.1. [[General informations for MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]] ===
227 +=== 6.4.2. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.Anleitungfuermscampus]] ===
228 +=== 6.4.3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
241 241  
242 -=== 6.4.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
230 +== 6.5. Office Professional (Office 365) (Students) ==
231 +=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] ===
232 +=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] ===
243 243  
244 -=== 6.4.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
234 +== 6.6. Other software products ==
235 +=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
236 +=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
245 245  
238 +{{id name="NetzwerK" /}}
246 246  
247 -== 6.5. Other software products ==
248 248  
249 -=== 6.5.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
250 250  
251 -=== 6.5.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
242 += __{{html wiki="true"}}
243 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Network / Internet</span>
244 +{{/html}}__ =
252 252  
253 -=== 6.5.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
254 -
255 -{{id name="NetzwerK"/}}
256 -
257 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
258 -
259 259  All information about Network connections and Internet within the FMI Building.
260 260  
261 261  == 7.1. Wlan ==
262 -
263 263  === 7.1.1. [[WLAN (Eduroam)>>Informatik.Helpdesk.Wifi]] ===
264 -
265 265  === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
251 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}
252 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees only</span>
253 +{{/html}})>>Informatik.Helpdesk.Vpn]] ===
266 266  
267 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] ===
268 -
269 269  == 7.2.Lan ==
270 -
271 271  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
272 -
273 273  === 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
258 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}
259 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees ONLY</span>
260 +{{/html}}) >>https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===
274 274  
275 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
262 +{{id name="SonstigeS" /}}
276 276  
277 -{{id name="SonstigeS"/}}
278 278  
279 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
280 280  
281 -=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
266 += __{{html wiki="true"}}
267 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Other</span>
268 +{{/html}}__ =
282 282  
270 +=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
283 283  === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
284 -
285 285  === 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
286 -
287 287  === 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
288 -
289 289  === 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
290 -
291 291  === 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
292 -
293 293  === 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
294 294  
295 295  
296 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Frequently asked questions</span>{{/html}}__ =
297 297  
280 += __{{html wiki="true"}}
281 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Frequently asked questions</span>
282 +{{/html}}__ =
283 +
298 298  Instructions on how to fix common errors and problems.
299 299  
300 300  === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
... ... @@ -302,8 +302,12 @@
302 302  === 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
303 303  
304 304  
305 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Security</span>{{/html}}__ =
306 306  
292 +
293 += __{{html wiki="true"}}
294 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Security</span>
295 +{{/html}}__ =
296 +
307 307  Instructions on how to fix malware problems
308 308  
309 309  === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===