Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 84.1
edited by Aysegül Omus
on 2024/12/12 10:19
Change comment: There is no comment for this version
To version 130.1
edited by Aysegül Omus
on 2025/01/31 12:25
Change comment: Renamed back-links.

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... ... @@ -30,7 +30,7 @@
30 30  
31 31  * E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]
32 32  * Telephone: 089 289 18018
33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Loca>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]][[tion>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]]
34 34  
35 35  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
36 36  
... ... @@ -38,17 +38,17 @@
38 38  
39 39  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
40 40  
41 -Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem.
41 +Everything that has to do with [[BlackBoxen>>CIT.ITO.Docs.Guides.BlackBox.WebHome]] and the filesystem.
42 42  
43 43  == 1.1. Remote ==
44 44  
45 -=== 1.1.1. [[Ssh Access>>Informatik.Helpdesk.Ssh]] ===
45 +=== 1.1.1. [[Ssh Access>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome]] ===
46 46  
47 -=== 1.1.2. [[Ssh Login without password>>Informatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) ===
47 +=== 1.1.2. [[Ssh Login without password>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome||anchor="OpenSSHKey"]] (SSH Key set up) ===
48 48  
49 -=== 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>Informatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) ===
49 +=== 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>CIT.ITO.Docs.Guides.Helpdesk.DatenTransfer.WebHome]] (Certificate, Pictures etc.) ===
50 50  
51 -=== 1.1.4. [[Run programs so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] ===
51 +=== 1.1.4. [[Run programs so they don't terminate at the logout>>CIT.ITO.Docs.Guides.Helpdesk.ProgrammeBeimLogoutNichtBeenden.WebHome]] ===
52 52  
53 53  === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] ===
54 54  
... ... @@ -58,15 +58,15 @@
58 58  
59 59  == 1.2. On-site ==
60 60  
61 -=== 1.2.1. [[Log in to the computers>>Informatik.Helpdesk.Einloggen]] ===
61 +=== 1.2.1. [[Log in to the computers>>CIT.ITO.Docs.Guides.Helpdesk.Einloggen.WebHome]] ===
62 62  
63 63  === 1.2.2. [[Re-install programms>>Informatik.Helpdesk.ZusaetzlicheSoftware]] ===
64 64  
65 -=== 1.2.3. [[Restoration of deleted data>>Informatik.Helpdesk.DatenWiederherstellung]] ===
65 +=== 1.2.3. [[Restoration of deleted data>>CIT.ITO.Docs.Guides.Helpdesk.DatenWiederherstellung.WebHome]] ===
66 66  
67 67  === 1.2.4. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] ===
68 68  
69 -=== 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
69 +=== 1.2.5. [[Teamviewer installieren>>CIT.ITO.Docs.Guides.Helpdesk.Teamviewer.WebHome]] ===
70 70  
71 71  === 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] ===
72 72  
... ... @@ -79,21 +79,21 @@
79 79  
80 80  Information on hosting an overview of your CIT account.
81 81  
82 -=== 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] ===
82 +=== 2.1.1. [[Account Information (Student/Coworker/Guest)>>CIT.ITO.Docs.Guides.Helpdesk.Account.WebHome]] ===
83 83  
84 84  === 2.1.2. [[Change the password of the CIT-Credentials>>CIT.ITO.Docs.Services.CIT-Account.PasswordChange.WebHome]] ===
85 85  
86 -=== 2.1.3. [[Find out the password of the CIT-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
86 +=== 2.1.3. [[Find out the password of the CIT-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Passwortnachlesen.WebHome]] ===
87 87  
88 -=== 2.1.4. [[Reset the password of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
88 +=== 2.1.4. [[Reset the password of ITO-Credentials yourself / Activate the ITO Account>>CIT.ITO.Docs.Guides.Helpdesk.Passwortzurücksetzen.WebHome]] ===
89 89  
90 90  === 2.1.5. [[Reset password of the ITO-Credentials>>https://wiki.ito.cit.tum.de/bin/view/Informatik/Helpdesk/Passwortzurücksetzen#]] ===
91 91  
92 92  === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] ===
93 93  
94 -=== 2.1.7. [[Create your website>>Informatik.Helpdesk.EigeneHomepage]] ===
94 +=== 2.1.7. [[Create your website>>CIT.ITO.Docs.Guides.Helpdesk.EigeneHomepage.WebHome]] ===
95 95  
96 -=== 2.1.8. [[My name has changed. Can I change my CIT credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
96 +=== 2.1.8. [[My name has changed. Can I change my CIT credentials?>>CIT.ITO.Docs.Guides.Helpdesk.NamensAenderung.WebHome]] ===
97 97  
98 98  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] ===
99 99  
... ... @@ -101,11 +101,11 @@
101 101  
102 102  == 2.2. TUM-Online (LRZ- Credentials) ==
103 103  
104 -=== 2.2.1. [[Apply for LRZ-Login for guests and external student assistants>>Informatik.Helpdesk.Gastaccount]] ===
104 +=== 2.2.1. [[Apply for LRZ-Login for guests and external student assistants>>CIT.ITO.Docs.Guides.Helpdesk.Gastaccount.WebHome]] ===
105 105  
106 -=== 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>Informatik.Helpdesk.Pinfuertumonline]] ===
106 +=== 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>CIT.ITO.Docs.Guides.Helpdesk.Pinfuertumonline.WebHome]] ===
107 107  
108 -=== 2.2.3. [[Reset Password for LRZ-Credentials>>Informatik.Helpdesk.Lrzpasswortaenderung]] ===
108 +=== 2.2.3. [[Reset Password for LRZ-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Lrzpasswortaenderung.WebHome]] ===
109 109  
110 110  === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] ===
111 111  
... ... @@ -117,9 +117,9 @@
117 117  
118 118  === 3.1.1. [[How do I set up my CIT e-mail account?>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]] ===
119 119  
120 -=== 3.1.2. [[Self-Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
120 +=== 3.1.2. [[Self-Service Portal: Forwarding, Vacation Message, other e-mail settings>>CIT.ITO.Docs.Guides.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz.WebHome]] ===
121 121  
122 -=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
122 +=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>CIT.ITO.Docs.Guides.Helpdesk.MailserverAbsenderbeschraenkung.WebHome]] ===
123 123  
124 124  === 3.1.4. [[How do I set up the CIT LDAP address book?>>CIT.ITO.Docs.Services.E-Mail.LDAP Address Book.WebHome]] ===
125 125  
... ... @@ -135,15 +135,15 @@
135 135  
136 136  == 3.2. TUM (LRZ) ==
137 137  
138 -=== 3.2.1. [[How to set up an e-mail account?>>Informatik.Helpdesk.TumEmail]] ===
138 +=== 3.2.1. [[How to set up an e-mail account?>>CIT.ITO.Docs.Guides.Helpdesk.TumEmail.WebHome]] ===
139 139  
140 -=== 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
140 +=== 3.2.2. [[TUM Exchange>>CIT.ITO.Docs.Guides.Helpdesk.TumExchange.WebHome]] ===
141 141  
142 -=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] ===
142 +=== 3.2.3. [[TUM Address book>>CIT.ITO.Docs.Guides.Helpdesk.AddressBook.WebHome]] ===
143 143  
144 144  === 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] ===
145 145  
146 -=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
146 +=== 3.2.5. [[Shared Mailbox at the TUM>>CIT.ITO.Docs.Guides.Helpdesk.Sharedmailbox.WebHome]] ===
147 147  
148 148  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
149 149  
... ... @@ -153,7 +153,7 @@
153 153  
154 154  === 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich ein Gruppenzertifikat beantragen?.WebHome]] ===
155 155  
156 -=== 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
156 +=== 4.4. [[ITO Certificate set up, extend>>CIT.ITO.Docs.Services.Certificates.Client Certificate.BenutzerZertifikateInstallieren.WebHome]] ===
157 157  
158 158  === 4.5. [[Export TUM/ITO certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Export of a user certificate.WebHome]] ===
159 159  
... ... @@ -161,7 +161,7 @@
161 161  
162 162  === 4.7. [[Digital signature with certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie erstelle ich eine digitale Unterschrift mit Zertifikat?.WebHome]] ===
163 163  
164 -=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
164 +=== 4.8. [[Validation of digital signature>>CIT.ITO.Docs.Guides.Helpdesk.DigitaleUnterschriftValidieren.WebHome]] ===
165 165  
166 166  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
167 167  
... ... @@ -173,9 +173,9 @@
173 173  
174 174  === 5.2. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] ===
175 175  
176 -=== 5.3. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
176 +=== 5.3. [[Print from the web on Qpilot>>CIT.ITO.Docs.Guides.Helpdesk.Druckenucentral.WebHome]] ===
177 177  
178 -=== 5.4. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] ===
178 +=== 5.4. [[Printing Thesis, Seminar, etc>>CIT.ITO.Docs.Guides.Helpdesk.Printer.WebHome]] ===
179 179  
180 180  === 5.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
181 181  
... ... @@ -197,33 +197,33 @@
197 197  
198 198  == 6.1. Matlab ==
199 199  
200 -=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
200 +=== 6.1.1. [[Matlab rights overview>>CIT.ITO.Docs.Guides.Helpdesk.MatlabBerechtigung.WebHome]] ===
201 201  
202 -=== 6.1.2. [[Installing Matlab (Students/Employees/Guests)>>Informatik.Helpdesk.MatlabInstallieren]] ===
202 +=== 6.1.2. [[Installing Matlab (Students/Employees/Guests)>>CIT.ITO.Docs.Guides.Helpdesk.MatlabInstallieren.WebHome]] ===
203 203  
204 204  == 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
205 205  
206 -=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
206 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>CIT.ITO.Docs.Guides.Microsoftazure.WebHome]] ===
207 207  
208 -=== 6.2.2. [[Instructions for Microsoft Azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
208 +=== 6.2.2. [[Instructions for Microsoft Azure portal products>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMicrosoftAzure.WebHome]] ===
209 209  
210 210  == 6.3. MS Campus EES (Employees) ==
211 211  
212 -=== 6.3.1. [[Instructions for MS Campus EES products (Office and Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
212 +=== 6.3.1. [[Instructions for MS Campus EES products (Office and Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMsCampus.WebHome]] ===
213 213  
214 -=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
214 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>CIT.ITO.Docs.Guides.Helpdesk.TelnetAktivieren.WebHome]] ===
215 215  
216 -=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
216 +=== 6.3.3. [[Iso Files / Burn images on DVD>>CIT.ITO.Docs.Guides.Helpdesk.Isobrennen.WebHome]] ===
217 217  
218 218  == 6.4. Other software products ==
219 219  
220 -=== 6.4.1. [[Information about software products on Studisoft and other TUM portals>>doc:.Infos über Softwareprodukte auf Studisoft .WebHome]] ===
220 +=== 6.4.1. [[Information about software products on Studisoft and other TUM portals>>doc:CIT.ITO.Docs.Guides.Helpdesk.Infos über Softwareprodukte auf Studisoft .WebHome]] ===
221 221  
222 -=== 6.4.2. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
222 +=== 6.4.2. [[Adobe Pro>>CIT.ITO.Docs.Guides.Helpdesk.AdobePro.WebHome]] ===
223 223  
224 -=== 6.4.3. [[Origin>>Informatik.Helpdesk.Origin]] ===
224 +=== 6.4.3. [[Origin>>CIT.ITO.Docs.Guides.Helpdesk.Origin.WebHome]] ===
225 225  
226 -=== 6.4.4. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
226 +=== 6.4.4. [[Thinkcell>>CIT.ITO.Docs.Guides.Helpdesk.Thinkcell.WebHome]] ===
227 227  
228 228  === 6.4.5. [[How can I install and configure SAP>>https://collab.dvb.bayern/pages/viewpage.action?pageId=67384557]] ===
229 229  
... ... @@ -241,7 +241,7 @@
241 241  
242 242  == 7.2.Lan ==
243 243  
244 -=== 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
244 +=== 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>CIT.ITO.Docs.Guides.Helpdesk.Lan.WebHome]] ===
245 245  
246 246  === 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] ===
247 247  
... ... @@ -253,15 +253,15 @@
253 253  
254 254  === 8.2. [[Big Blue Button>>CIT.ITO.Docs.Services.BigBlueButton.WebHome]] ===
255 255  
256 -=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
256 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungFuerBestellformular.WebHome]] ===
257 257  
258 -=== 8.4. [[Set Up Network drive >>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===
258 +=== 8.4. [[Set Up Network drive >>CIT.ITO.Docs.Guides.Helpdesk.Netzlaufwerk (Shared Folder).WebHome]] ===
259 259  
260 -=== 8.5. [[Set Up Nextcloud Calendar>>Informatik.Helpdesk.NextcloudKalender]] ===
260 +=== 8.5. [[Set Up Nextcloud Calendar>>CIT.ITO.Docs.Guides.Helpdesk.NextcloudKalender.WebHome]] ===
261 261  
262 -=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) ===
262 +=== 8.6. [[The New Award Note (VGV>>CIT.ITO.Docs.Guides.Helpdesk.VGV.WebHome]]) ===
263 263  
264 -=== 8.7. [[Change the Samba-password (Access on User directory via Windows) >>Informatik.Helpdesk.AendernSambaPW]] ===
264 +=== 8.7. [[Change the Samba-password (Access on User directory via Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AendernSambaPW.WebHome]] ===
265 265  
266 266  === 8.8. [[Sieve rules for the e-mail-filtering>>CIT.ITO.Docs.Services.E-Mail.IntumEmailFilterregeln.WebHome]] ===
267 267  
... ... @@ -273,14 +273,14 @@
273 273  
274 274  Instructions on how to fix common errors and problems.
275 275  
276 -=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
276 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] ===
277 277  
278 -=== 9.2. [[BlackBox login screen stops session >>Informatik.Helpdesk.Probleme]] ===
278 +=== 9.2. [[BlackBox login screen stops session >>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] ===
279 279  
280 280  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
281 281  
282 282  Instructions on how to fix malware problems
283 283  
284 -=== 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===
284 +=== 10.1. [[Ransomware: WannaCry>>CIT.ITO.Docs.Guides.Helpdesk.WannaCry.WebHome]] ===
285 285  
286 -=== 10.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===
286 +=== 10.2. [[Windows Updates>>CIT.ITO.Docs.Guides.Helpdesk.LrzWSUSUpdate.WebHome]] ===