Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 81.1
edited by Aysegül Omus
on 2024/11/21 11:33
on 2024/11/21 11:33
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... ... @@ -2,7 +2,7 @@ 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintains the Faculties of Computer Science and Mathematics infrastructure and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.5 +The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 6 6 7 7 Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 8 ... ... @@ -9,12 +9,12 @@ 9 9 * the workspaces in the Rechnerhalle 10 10 * the workspaces in the offices 11 11 * the Xerox-Printers 12 -* WLAN 13 -* VPN 12 +* WLAN-problems within the Uni-Network 13 +* VPN-Connection to the TUM 14 14 * set up of the ITO certificate 15 -Furthermore ,the helpdesk maintains two websites:the Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answersto common questions can be found quickly in those articles.15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 - Voluntarily, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environment for students and staff.17 +On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 19 19 But we are not responsible for 20 20 ... ... @@ -24,7 +24,7 @@ 24 24 25 25 on private systems. 26 26 27 -Questions regarding central IT services like TUMOnline are the responsibility of [[IT27 +Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]]. 28 28 29 29 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 30 30 ... ... @@ -48,7 +48,7 @@ 48 48 49 49 === 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>Informatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) === 50 50 51 -=== 1.1.4. [[Run programs so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] === 51 +=== 1.1.4. [[Run programms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] === 52 52 53 53 === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] === 54 54 ... ... @@ -56,7 +56,7 @@ 56 56 57 57 === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] === 58 58 59 -== 1.2. On -site ==59 +== 1.2. On site == 60 60 61 61 === 1.2.1. [[Log in to the computers>>Informatik.Helpdesk.Einloggen]] === 62 62 ... ... @@ -77,7 +77,7 @@ 77 77 78 78 == 2.1. CIT (in.tum/ma.tum/cit.tum) == 79 79 80 -Information on hosting an overview of your CIT account. 80 +Information on hosting and overview of your CIT account. 81 81 82 82 === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] === 83 83 ... ... @@ -91,9 +91,9 @@ 91 91 92 92 === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 93 93 94 -=== 2.1.7. [[Create your website>>Informatik.Helpdesk.EigeneHomepage]] === 94 +=== 2.1.7. [[Create your own website>>Informatik.Helpdesk.EigeneHomepage]] === 95 95 96 -=== 2.1.8. [[My name has changed. Can I change my CIT credentials?>>Informatik.Helpdesk.NamensAenderung]] ===96 +=== 2.1.8. [[My name has changed. Can I change my CIT-Credentials?>>Informatik.Helpdesk.NamensAenderung]] === 97 97 98 98 === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] === 99 99 ... ... @@ -113,7 +113,7 @@ 113 113 114 114 = 3.1. CIT (in.tum/ma.tum/cit.tum) = 115 115 116 -All information about hosting and set tingup CIT mail addresses.116 +All information about hosting and set up of CIT mail addresses. 117 117 118 118 === 3.1.1. [[How do I set up my CIT e-mail account?>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]] === 119 119 ... ... @@ -131,7 +131,7 @@ 131 131 132 132 === 3.1.8. [[CIT e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] === 133 133 134 -=== 3.1.9.[[Save the message as a .eml file>>CIT.ITO.Docs.Services.E-Mail.eml file.WebHome]] ===134 +=== 3.1.9.[[Save the message as a .eml file>>CIT.ITO.Docs.Services.E-Mail.E-Mail als \.eml Datei speichern.WebHome]] === 135 135 136 136 == 3.2. TUM (LRZ) == 137 137 ... ... @@ -157,7 +157,7 @@ 157 157 158 158 === 4.5. [[Export TUM/ITO certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Export of a user certificate.WebHome]] === 159 159 160 -=== 4.6. [[Set up theTUM/ITO certificate on a mobile device>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich das CIT Zertifikat auf mobilem Gerät einrichten?.WebHome]] ===160 +=== 4.6. [[Set up TUM/ITO certificate on a mobile device>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich das CIT Zertifikat auf mobilem Gerät einrichten?.WebHome]] === 161 161 162 162 === 4.7. [[Digital signature with certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie erstelle ich eine digitale Unterschrift mit Zertifikat?.WebHome]] === 163 163 ... ... @@ -169,28 +169,38 @@ 169 169 170 170 == 5. General Information about the Xerox Printers == 171 171 172 -== 5.1. [[Printingin the Rechnerhallewith FollowMe>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]]==172 +== 5.1. Printing for Students == 173 173 174 -== 5. 2.from USB-StickwithXEROX Work Centre7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] ==174 +=== 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] === 175 175 176 -== 5. 3. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ==176 +=== 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 177 177 178 -== 5. 4. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] ==178 +=== 5.1.3. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] === 179 179 180 -== (% style="font-family:inherit;font-size:max(20px, min(24px,12.888889px + 0.925926vw))"%)5.5. (%%)[[Copywith XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren||style="font-family: inherit; font-size: max(20px, min(24px, 12.888889px + 0.925926vw));"]] ==180 +=== 5.1.4. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] === 181 181 182 - == 5.6. [[FollowMe: Driverinstallation and setup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ==182 +{{id name="DruckenMitarbeiter"/}} 183 183 184 -== (% style="font-family:inherit; font-size:max(20px, min(24px, 12.888889px + 0.925926vw))" %)5.7.(%%)[[FollowMe:>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/||style="font-family: inherit;font-size:max(20px, min(24px, 12.888889px + 0.925926vw));"]](% style="font-family:inherit; font-size:max(20px,min(24px, 12.888889px + 0.925926vw))" %) (%%)[[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten||style="font-family: inherit; font-size: max(20px, min(24px, 12.888889px + 0.925926vw));"]]==184 +== 5.2. Printing for Employees (Followme/Qpilot) == 185 185 186 -== 5. 8. [[CollectyourprintsfromXeroxWork Centre 7835>>https://wiki.ito.cit.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ==186 +=== 5.2.1. [[FollowMe: Driver installation and setup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] === 187 187 188 -== 5. 9.(%style="font-family:inherit;font-size:14px"%) (%%)[[Scanto USB-Stick withtheXEROX Work Centre7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick||style="font-family: inherit; font-size: 14px;"]] ==188 +=== 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 189 189 190 -=== 5. 10. [[Xeroxlocations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] ===190 +=== 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 191 191 192 -== == 192 +=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 193 193 194 +=== 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 195 + 196 +=== 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === 197 + 198 +=== 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] === 199 + 200 +=== 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] === 201 + 202 +=== 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 203 + 194 194 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ = 195 195 196 196 **All information about ordering Software within the master contracts (Matlab, Microsoft, us.).** ... ... @@ -199,8 +199,10 @@ 199 199 200 200 === 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] === 201 201 202 -=== 6.1.2. [[Installing Matlab (Students/Employees /Guests)>>Informatik.Helpdesk.MatlabInstallieren]] ===212 +=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] === 203 203 214 +=== 6.1.3. [[Installing Matlab (Guests)>>https://wiki.ito.cit.tum.de/bin/view/Informatik/Helpdesk/MatlabInstallieren/]] === 215 + 204 204 == 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) == 205 205 206 206 === 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===