Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
To version 32.2
edited by Aysegül Omus
on 2023/09/19 13:56
on 2023/09/19 13:56
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... ... @@ -2,7 +2,7 @@ 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[ IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.5 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 6 6 7 7 Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 8 ... ... @@ -12,7 +12,7 @@ 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 14 * set up of the ITO certificate 15 -Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>> https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -28,7 +28,7 @@ 28 28 29 29 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 30 30 31 -* E-Mail: [[support@ito.cit.tum.de>> mailto:support@ito.cit.tum.de]]31 +* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]] 32 32 * Telephone: 089 289 18018 33 33 * Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 ... ... @@ -36,6 +36,8 @@ 36 36 37 37 Monday - Friday 08:00 - 18:00 Uhr. 38 38 39 +{{id name="BlackBox"/}} 40 + 39 39 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ = 40 40 41 41 Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem. ... ... @@ -68,12 +68,12 @@ 68 68 69 69 === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] === 70 70 71 - ===1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] ===73 +{{id name="AccounT"/}} 72 72 73 73 74 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 75 75 76 76 78 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 77 77 78 78 == 2.1. ITO (in.tum/ma.tum/cit.tum) == 79 79 ... ... @@ -115,19 +115,19 @@ 115 115 116 116 All informations about hosting and set up of ITO mail addresses. 117 117 118 -=== 3.1.1. [[How do I set up my ITO e-mail account?>> CIT.ITO.Docs.Services.E-Mail.How can I set uptheIT MailAccount?.WebHome]] ===120 +=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] === 119 119 120 120 === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 121 121 122 122 === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] === 123 123 124 -=== 3.1.4. [[How do I set up the CIT LDAP address book?>> CIT.ITO.Docs.Services.E-Mail.How can I set upCIT LDAP address bookon my computer?.WebHome]] ===126 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] === 125 125 126 -=== 3.1.5. [[Shared folder in the CIT domain>> CIT.ITO.Docs.Services.E-Mail.CitSharedFolder.WebHome]] ===128 +=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] === 127 127 128 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>> CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] ===130 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] === 129 129 130 -=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>> CIT.ITO.Docs.Services.E-Mail.Funktionsadresse.WebHome]] ===132 +=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] === 131 131 132 132 === 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] === 133 133 ... ... @@ -151,7 +151,7 @@ 151 151 152 152 === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] === 153 153 154 -=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs. Services.Client Certificate.Apply forroup certificate.WebHome]] ===156 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] === 155 155 156 156 === 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 157 157 ... ... @@ -245,21 +245,21 @@ 245 245 246 246 === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] === 247 247 248 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>> CIT.ITO.Docs.Services.Vpn.WebHome]] ===250 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] === 249 249 250 250 == 7.2.Lan == 251 251 252 252 === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] === 253 253 254 -=== 7.2.2. [[Informatics Proxy>> CIT.ITO.Docs.Services.Proxy.WebHome]] ===256 +=== 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] === 255 255 256 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >> CIT.ITO.Docs.Services.Vpn.WebHome]](Contact your Struktur-DB - administrator) ===258 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) === 257 257 258 258 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 259 259 260 260 === 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === 261 261 262 -=== 8.2. [[Big Blue Button>> CIT.ITO.Docs.Services.BigBlueButton.WebHome]] ===264 +=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 263 263 264 264 === 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 265 265