Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 49.1
edited by Jonas Jelten
on 2024/01/11 16:09
Change comment: Renamed back-links.
To version 32.2
edited by Aysegül Omus
on 2023/09/19 13:56
Change comment: There is no comment for this version

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1 -XWiki.jelten
1 +XWiki.kahraman
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2 2  
3 3  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
4 4  
5 -The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
5 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
6 6  
7 7  Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes
8 8  
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12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 14  * set up of the ITO certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 16  
17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
18 18  
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28 28  
29 29  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
30 30  
31 -* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]
31 +* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]]
32 32  * Telephone: 089 289 18018
33 33  * Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
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36 36  
37 37  Monday - Friday 08:00 - 18:00 Uhr.
38 38  
39 +{{id name="BlackBox"/}}
40 +
39 39  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
40 40  
41 41  Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem.
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68 68  
69 69  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
70 70  
71 -=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] ===
73 +{{id name="AccounT"/}}
72 72  
73 73  
74 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
75 75  
76 76  
78 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
77 77  
78 78  == 2.1. ITO (in.tum/ma.tum/cit.tum) ==
79 79  
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115 115  
116 116  All informations about hosting and set up of ITO mail addresses.
117 117  
118 -=== 3.1.1. [[How do I set up my ITO e-mail account?>>CIT.ITO.Docs.Services.E-Mail.How can I set up the CIT Mail Account?.WebHome]] ===
120 +=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
119 119  
120 120  === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
121 121  
122 122  === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
123 123  
124 -=== 3.1.4. [[How do I set up the CIT LDAP address book?>>CIT.ITO.Docs.Services.E-Mail.How can I set up CIT LDAP address book on my computer?.WebHome]] ===
126 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
125 125  
126 -=== 3.1.5. [[Shared folder in the CIT domain>>CIT.ITO.Docs.Services.E-Mail.CitSharedFolder.WebHome]] ===
128 +=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
127 127  
128 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] ===
130 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
129 129  
130 -=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.Funktionsadresse.WebHome]] ===
132 +=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
131 131  
132 132  === 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
133 133  
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151 151  
152 152  === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
153 153  
154 -=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Services.Client Certificate.Apply for a group certificate .WebHome]] ===
156 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] ===
155 155  
156 156  === 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
157 157  
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245 245  
246 246  === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
247 247  
248 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>CIT.ITO.Docs.Services.Vpn.WebHome]] ===
250 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] ===
249 249  
250 250  == 7.2.Lan ==
251 251  
252 252  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
253 253  
254 -=== 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] ===
256 +=== 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
255 255  
256 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>CIT.ITO.Docs.Services.Vpn.WebHome]](Contact your Struktur-DB - administrator) ===
258 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
257 257  
258 258  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
259 259  
260 260  === 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] ===
261 261  
262 -=== 8.2. [[Big Blue Button>>CIT.ITO.Docs.Services.BigBlueButton.WebHome]] ===
264 +=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
263 263  
264 264  === 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
265 265