Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
To version 35.1
edited by Aysegül Omus
on 2023/09/19 13:58
on 2023/09/19 13:58
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... ... @@ -2,7 +2,7 @@ 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[ IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.5 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 6 6 7 7 Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 8 ... ... @@ -68,13 +68,8 @@ 68 68 69 69 === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] === 70 70 71 -=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] === 72 - 73 - 74 74 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 75 75 76 - 77 - 78 78 == 2.1. ITO (in.tum/ma.tum/cit.tum) == 79 79 80 80 Information on hosting and overview your ITO account. ... ... @@ -151,7 +151,7 @@ 151 151 152 152 === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] === 153 153 154 -=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs. Services.Client Certificate.Apply forroup certificate.WebHome]] ===149 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] === 155 155 156 156 === 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 157 157 ... ... @@ -251,7 +251,7 @@ 251 251 252 252 === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] === 253 253 254 -=== 7.2.2. [[Informatics Proxy>> CIT.ITO.Docs.Services.Proxy.WebHome]] ===249 +=== 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] === 255 255 256 256 === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) === 257 257 ... ... @@ -259,7 +259,7 @@ 259 259 260 260 === 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === 261 261 262 -=== 8.2. [[Big Blue Button>> CIT.ITO.Docs.Services.BigBlueButton.WebHome]] ===257 +=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 263 263 264 264 === 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 265 265