Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
To version 34.1
edited by Aysegül Omus
on 2023/09/19 13:57
on 2023/09/19 13:57
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... ... @@ -2,7 +2,7 @@ 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[ IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.5 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 6 6 7 7 Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 8 ... ... @@ -12,7 +12,7 @@ 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 14 * set up of the ITO certificate 15 -Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>> https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -28,7 +28,7 @@ 28 28 29 29 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 30 30 31 -* E-Mail: [[support@ito.cit.tum.de>> mailto:support@ito.cit.tum.de]]31 +* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]] 32 32 * Telephone: 089 289 18018 33 33 * Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 ... ... @@ -68,13 +68,8 @@ 68 68 69 69 === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] === 70 70 71 -=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] === 72 - 73 - 74 74 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 75 75 76 - 77 - 78 78 == 2.1. ITO (in.tum/ma.tum/cit.tum) == 79 79 80 80 Information on hosting and overview your ITO account. ... ... @@ -151,7 +151,7 @@ 151 151 152 152 === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] === 153 153 154 -=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs. Services.Client Certificate.Apply forroup certificate.WebHome]] ===149 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] === 155 155 156 156 === 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 157 157 ... ... @@ -251,7 +251,7 @@ 251 251 252 252 === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] === 253 253 254 -=== 7.2.2. [[Informatics Proxy>> CIT.ITO.Docs.Services.Proxy.WebHome]] ===249 +=== 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] === 255 255 256 256 === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) === 257 257 ... ... @@ -259,7 +259,7 @@ 259 259 260 260 === 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === 261 261 262 -=== 8.2. [[Big Blue Button>> CIT.ITO.Docs.Services.BigBlueButton.WebHome]] ===257 +=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 263 263 264 264 === 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 265 265