Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 4.1
edited by Aysegül Omus
on 2023/03/03 11:19
Change comment: There is no comment for this version
To version 24.1
edited by Aysegül Omus
on 2023/03/23 12:49
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -12,7 +12,7 @@
12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 14  * set up of the RBG certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
15 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 16  
17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
18 18  
... ... @@ -21,6 +21,7 @@
21 21  * viruses
22 22  * hardware damage
23 23  * data transfer
24 +
24 24  on private systems.
25 25  
26 26  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
... ... @@ -29,7 +29,7 @@
29 29  
30 30  * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
31 31  * Telephone: 089 289 18018
32 -* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
33 33  
34 34  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
35 35  
... ... @@ -94,7 +94,7 @@
94 94  
95 95  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
96 96  
97 -=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
98 +=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
98 98  
99 99  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
100 100  
... ... @@ -120,13 +120,13 @@
120 120  
121 121  All informations about hosting and set up of RBG mail addresses.
122 122  
123 -=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
124 124  
125 125  === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
126 126  
127 127  === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
128 128  
129 -=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
130 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
130 130  
131 131  === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
132 132  
... ... @@ -144,10 +144,12 @@
144 144  
145 145  === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
146 146  
147 -=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
148 +=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] ===
148 148  
149 -=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
150 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
150 150  
152 +=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
153 +
151 151  {{id name="ZertifikaT"/}}
152 152  
153 153  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
... ... @@ -160,16 +160,14 @@
160 160  
161 161  === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
162 162  
163 -=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
166 +=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
164 164  
165 -=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] ===
168 +=== 4.6. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
166 166  
167 -=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
170 +=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
168 168  
169 -=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
172 +=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
170 170  
171 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
172 -
173 173  {{id name="DruckeN"/}}
174 174  
175 175  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
... ... @@ -192,14 +192,16 @@
192 192  
193 193  {{id name="DruckenMitarbeiter"/}}
194 194  
195 -== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
196 +== 5.2. Printing for Employees (Followme/Qpilot) ==
196 196  
197 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
198 198  
199 199  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
200 200  
201 201  === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
202 202  
204 +=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
205 +
203 203  === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
204 204  
205 205  === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
... ... @@ -220,37 +220,34 @@
220 220  
221 221  == 6.1. Matlab ==
222 222  
223 -=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
226 +=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
224 224  
225 -=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
228 +=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
226 226  
227 -=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
230 +=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
228 228  
229 -== 6.2. Studisoft (www.studisoft.de) ==
232 +== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
230 230  
231 -=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
234 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
232 232  
233 -=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
236 +=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
234 234  
235 -== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
238 +== 6.3. MS Campus EES (Employees) ==
236 236  
237 -=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
240 +=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
238 238  
239 -=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
242 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
240 240  
241 -== 6.4. MS Campus EES (Employees) ==
244 +=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
242 242  
243 -=== 6.4.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
246 +== 6.4. Other software products ==
244 244  
245 -=== 6.4.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
248 +=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
246 246  
250 +=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
247 247  
248 -== 6.5. Other software products ==
252 +=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
249 249  
250 -=== 6.5.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
251 -
252 -=== 6.5.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
253 -
254 254  {{id name="NetzwerK"/}}
255 255  
256 256  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
... ... @@ -275,36 +275,44 @@
275 275  
276 276  {{id name="SonstigeS"/}}
277 277  
278 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
278 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Netzlaufwerke einbinden</span>{{/html}}__ =
279 279  
280 -=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
280 +=== 9.1. [[TUM Netzlaufwerk nas.ads.mwn.de>>Informatik.Helpdesk.MatrixChat.WebHome]] ===
281 +=== 9.2. [[CIT Netzlaufwerk >>Informatik.Helpdesk.MatrixChat.WebHome]] ===
282 +=== 9.3. [[RBG Netzlaufwerk >>Informatik.Helpdesk.MatrixChat.WebHome]] ===
283 +=== 9.3. [[SIM Netzlaufwerk >>Informatik.Helpdesk.MatrixChat.WebHome]] ===
281 281  
282 -=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
283 283  
284 -=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
286 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Other</span>{{/html}}__ =
285 285  
286 -=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
288 +=== 9.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===
287 287  
288 -=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
290 +=== 9.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
289 289  
290 -=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
292 +=== 9.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
291 291  
292 -=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
294 +=== 9.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
293 293  
296 +=== 9.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
294 294  
295 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Frequently asked questions</span>{{/html}}__ =
298 +=== 9.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
296 296  
300 +=== 9.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
301 +
302 +
303 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
304 +
297 297  Instructions on how to fix common errors and problems.
298 298  
299 -=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
307 +=== 10.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
300 300  
301 -=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
309 +=== 10.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
302 302  
303 303  
304 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Security</span>{{/html}}__ =
312 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
305 305  
306 306  Instructions on how to fix malware problems
307 307  
308 -=== 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===
316 +=== 11.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===
309 309  
310 -=== 10.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===
318 +=== 11.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===