Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 37.1
edited by Aysegül Omus
on 2023/10/23 12:52
on 2023/10/23 12:52
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... ... @@ -1,10 +1,10 @@ 1 -= Welcome to the ITO-Helpdesk! =1 += Welcome to the RBG-Helpdesk! = 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[ IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to theITO.5 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the RBG. 6 6 7 -Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes7 +Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes 8 8 9 9 * the workspaces in the Rechnerhalle 10 10 * the workspaces in the offices ... ... @@ -11,8 +11,8 @@ 11 11 * the Xerox-Printers 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 -* set up of the ITOcertificate15 -Furthermore the helpdesk maintains two websites. The Wiki [[ https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.14 +* set up of the RBG certificate 15 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -28,7 +28,7 @@ 28 28 29 29 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 30 30 31 -* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]31 +* E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de 32 32 * Telephone: 089 289 18018 33 33 * Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 ... ... @@ -36,6 +36,8 @@ 36 36 37 37 Monday - Friday 08:00 - 18:00 Uhr. 38 38 39 +{{id name="BlackBox"/}} 40 + 39 39 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ = 40 40 41 41 Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem. ... ... @@ -68,30 +68,32 @@ 68 68 69 69 === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] === 70 70 71 - = __{{html wiki="true"}}<spanclass='WYSIWYG_COLOR ' style='color:Navy'>2.Account</span>{{/html}}__ =73 +{{id name="AccounT"/}} 72 72 73 -=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] === 74 74 75 75 76 -== 2.1. ITO (in.tum/ma.tum/cit.tum) == 77 77 78 - InformationonhostingandoverviewyourITOaccount.78 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 79 79 80 +== 2.1. RBG (in.tum/ma.tum/cit.tum) == 81 + 82 +Information on hosting and overview your RBG account. 83 + 80 80 === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] === 81 81 82 -=== 2.1.2. [[Change password of the ITO-Credentials>>Informatik.Helpdesk.Passwort]] ===86 +=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] === 83 83 84 -=== 2.1.3. [[Find out password of the ITO-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===88 +=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] === 85 85 86 -=== 2.1.4. [[Reset passwort of ITO-Credentials yourself / Activate theITOAccount>>Informatik.Helpdesk.Passwortzurücksetzen]] ===90 +=== 2.1.4. [[Reset passwort of RBG-Credentials yourself / Activate the RBG Account>>Informatik.Helpdesk.Passwortzurücksetzen]] === 87 87 88 -=== 2.1.5. [[Reset password of the ITO-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===92 +=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] === 89 89 90 90 === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 91 91 92 92 === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] === 93 93 94 -=== 2.1.8. [[My name has changed. Can I change my ITO-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===98 +=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] === 95 95 96 96 === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] === 97 97 ... ... @@ -107,6 +107,10 @@ 107 107 108 108 === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] === 109 109 114 +{{id name="EmaiL"/}} 115 + 116 + 117 + 110 110 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ = 111 111 112 112 = 3.1. ITO (in.tum/ma.tum/cit.tum) = ... ... @@ -143,6 +143,8 @@ 143 143 144 144 === 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 145 145 154 +{{id name="ZertifikaT"/}} 155 + 146 146 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = 147 147 148 148 === 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] === ... ... @@ -151,16 +151,18 @@ 151 151 152 152 === 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] === 153 153 154 -=== 4.4. [[ ITOCertificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===164 +=== 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 155 155 156 -=== 4.5. [[Export TUM/ ITOcertificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===166 +=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 157 157 158 -=== 4.6. [[Set up TUM/ ITOcertificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===168 +=== 4.6. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 159 159 160 160 === 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 161 161 162 162 === 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 163 163 174 +{{id name="DruckeN"/}} 175 + 164 164 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = 165 165 166 166 All Information about the Xerox Printers. ... ... @@ -167,6 +167,8 @@ 167 167 168 168 == 5. General Information about the Xerox Printers == 169 169 182 +{{id name="DruckenStudenten"/}} 183 + 170 170 == 5.1. Printing for Students == 171 171 172 172 === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] === ... ... @@ -199,9 +199,13 @@ 199 199 200 200 === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 201 201 216 +{{id name="SoftwareBezug"/}} 217 + 218 + 219 + 202 202 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ = 203 203 204 - **All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).**222 +All information about ordering Software within the master contracts (Matlab, Microsoft, uws.). 205 205 206 206 == 6.1. Matlab == 207 207 ... ... @@ -233,9 +233,11 @@ 233 233 234 234 === 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 235 235 254 +{{id name="NetzwerK"/}} 255 + 236 236 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = 237 237 238 - **All information about Network connections and Internet within the FMI Building.**258 +All information about Network connections and Internet within the FMI Building. 239 239 240 240 == 7.1. Wlan == 241 241 ... ... @@ -253,6 +253,11 @@ 253 253 254 254 === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) === 255 255 276 + 277 + 278 +{{id name="SonstigeS"/}} 279 + 280 + 256 256 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 257 257 258 258 === 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === ... ... @@ -275,6 +275,9 @@ 275 275 276 276 === 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 277 277 303 + 304 + 305 + 278 278 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 279 279 280 280 Instructions on how to fix common errors and problems. ... ... @@ -283,6 +283,8 @@ 283 283 284 284 === 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] === 285 285 314 + 315 + 286 286 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ = 287 287 288 288 Instructions on how to fix malware problems