Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 37.1
edited by Aysegül Omus
on 2023/10/23 12:52
Change comment: There is no comment for this version
To version 1.1
edited by wikibot
on 2023/02/05 20:30
Change comment: Imported from foswiki

Summary

Details

Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.kahraman
1 +XWiki.wikibot
Content
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1 -= Welcome to the ITO-Helpdesk! =
1 += Welcome to the RBG-Helpdesk! =
2 2  
3 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
3 +== {{html wiki="true"}}
4 +<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>
5 +{{/html}} ==
4 4  
5 -The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
7 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the RBG.
6 6  
7 -Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes
8 -
9 +Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes
9 9  * the workspaces in the Rechnerhalle
10 10  * the workspaces in the offices
11 11  * the Xerox-Printers
12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 -* set up of the ITO certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
15 +* set up of the RBG certificate
16 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.in.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 16  
17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
18 18  
19 19  But we are not responsible for
20 -
21 21  * viruses
22 22  * hardware damage
23 23  * data transfer
24 -
25 25  on private systems.
26 26  
27 27  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
28 28  
29 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
30 -
31 -* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]
28 +== {{html wiki="true"}}
29 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>
30 +{{/html}} ==
31 +* E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
32 32  * Telephone: 089 289 18018
33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
35 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
35 +== {{html wiki="true"}}
36 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>
37 +{{/html}} ==
36 36  
37 37  Monday - Friday 08:00 - 18:00 Uhr.
38 38  
39 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
41 +{{id name="BlackBox" /}}
42 += __{{html wiki="true"}}
43 +<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>
44 +{{/html}}__ =
40 40  
41 41  Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem.
42 42  
... ... @@ -43,17 +43,11 @@
43 43  == 1.1. Remote ==
44 44  
45 45  === 1.1.1. [[Ssh Access>>Informatik.Helpdesk.Ssh]] ===
46 -
47 47  === 1.1.2. [[Ssh Login without password>>Informatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) ===
48 -
49 49  === 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>Informatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) ===
50 -
51 51  === 1.1.4. [[Run programms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] ===
52 -
53 53  === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] ===
54 -
55 55  === 1.1.6. [[Remote Desktop Access (Windows)>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/WindowsRemoteSupport]] ===
56 -
57 57  === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] ===
58 58  
59 59  == 1.2. On site ==
... ... @@ -68,30 +68,34 @@
68 68  
69 69  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
70 70  
71 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
70 +{{id name="AccounT" /}}
72 72  
73 -=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] ===
74 74  
75 75  
76 -== 2.1. ITO (in.tum/ma.tum/cit.tum) ==
77 77  
78 -Information on hosting and overview your ITO account.
75 += __{{html wiki="true"}}
76 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Account</span>
77 +{{/html}}__ =
79 79  
79 +== 2.1. RBG (in.tum/ma.tum/cit.tum) ==
80 +
81 +Information on hosting and overview your RBG account.
82 +
80 80  === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] ===
81 81  
82 -=== 2.1.2. [[Change password of the ITO-Credentials>>Informatik.Helpdesk.Passwort]] ===
85 +=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===
83 83  
84 -=== 2.1.3. [[Find out password of the ITO-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
87 +=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
85 85  
86 -=== 2.1.4. [[Reset passwort of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
89 +=== 2.1.4. [[Reset passwort of RBG-Credentials yourself / Activate the RBG Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
87 87  
88 -=== 2.1.5. [[Reset password of the ITO-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===
91 +=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===
89 89  
90 90  === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] ===
91 91  
92 92  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
93 93  
94 -=== 2.1.8. [[My name has changed. Can I change my ITO-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
97 +=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
95 95  
96 96  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
97 97  
... ... @@ -104,179 +104,180 @@
104 104  === 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>Informatik.Helpdesk.Pinfuertumonline]] ===
105 105  
106 106  === 2.2.3. [[Reset Password for LRZ-Credentials>>Informatik.Helpdesk.Lrzpasswortaenderung]] ===
107 -
108 108  === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] ===
109 109  
110 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
112 +{{id name="EmaiL" /}}
111 111  
112 -= 3.1. ITO (in.tum/ma.tum/cit.tum) =
113 113  
114 -All informations about hosting and set up of ITO mail addresses.
115 115  
116 -=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
116 += __{{html wiki="true"}}
117 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. E-Mail</span>
118 +{{/html}}
117 117  
118 -=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
119 119  
120 -=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
121 121  
122 -=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
123 123  
124 -=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
125 125  
126 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
124 +== 3.1 RBG (in.tum/ma.tum/cit.tum) ==__ =
127 127  
128 -=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
126 +All informations about hosting and set up of RBG mail addresses.
129 129  
130 -=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
131 -
128 +=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
129 +=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
130 +=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
131 +=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
132 +=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
133 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}
134 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Informatik</span>
135 +{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
136 +=== 3.1.7. [[Function Address ({{html wiki="true"}}
137 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Mathematik</span>
138 +{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
139 +=== 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
132 132  === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
133 133  
134 -== 3.2. TUM (LRZ) ==
142 +== 3.2. TUM (LRZ)</u> ==
135 135  
136 136  === 3.2.1. [[How to set up an e-mail account?>>Informatik.Helpdesk.TumEmail]] ===
137 -
138 138  === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
139 139  
140 -=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] ===
147 +=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
148 +=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
141 141  
142 -=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
150 +{{id name="ZertifikaT" /}}
143 143  
144 -=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
145 145  
146 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
147 147  
148 -=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
154 += __{{html wiki="true"}}
155 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Certificates</span>
156 +{{/html}}__ =
149 149  
158 +=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
150 150  === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
160 +=== 4.3. [[Group certificate request, download>>Informatik.Helpdesk.GruppenzertifikatBeantragen]] ===
161 +=== 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
162 +=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
163 +=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] ===
164 +=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
165 +=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
166 +=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
151 151  
152 -=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] ===
168 +{{id name="DruckeN" /}}
153 153  
154 -=== 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
155 155  
156 -=== 4.5. [[Export TUM/ITO certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
157 157  
158 -=== 4.6. [[Set up TUM/ITO certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
159 159  
160 -=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
173 += __{{html wiki="true"}}
174 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Printing</span>
175 +{{/html}}__ =
161 161  
162 -=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
163 -
164 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
165 -
166 166  All Information about the Xerox Printers.
167 167  
168 168  == 5. General Information about the Xerox Printers ==
169 169  
181 +{{id name="DruckenStudenten" /}}
170 170  == 5.1. Printing for Students ==
171 171  
172 172  === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] ===
173 -
174 174  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
175 -
176 176  === 5.1.3. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] ===
177 -
178 178  === 5.1.4. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
179 179  
180 -{{id name="DruckenMitarbeiter"/}}
189 +{{id name="DruckenMitarbeiter" /}}
181 181  
182 -== 5.2. Printing for Employees (Followme/Qpilot) ==
191 +== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
183 183  
184 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
185 -
193 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
186 186  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
187 -
188 188  === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
189 -
190 -=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
191 -
192 192  === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
193 -
194 194  === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
195 -
196 196  === 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] ===
197 -
198 198  === 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
199 -
200 200  === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] ===
201 201  
202 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ =
202 +{{id name="SoftwareBezug" /}}
203 203  
204 -**All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).**
205 205  
206 -== 6.1. Matlab ==
207 207  
208 -=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
206 += __{{html wiki="true"}}
207 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Ordering Software</span>
208 +{{/html}}__ =
209 209  
210 -=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
210 +All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).
211 211  
212 -=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
212 +== 6.1. Matlab ==
213 +=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
214 +=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
215 +=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
213 213  
214 -== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
217 +== 6.2. Studisoft (www.studisoft.de) ==
218 +=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
219 +=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
215 215  
216 -=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
221 +== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
222 +=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
223 +=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
217 217  
218 -=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
225 +== 6.4. MS Campus EES (Employees) ==
226 +=== 6.4.1. [[General informations for MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]] ===
227 +=== 6.4.2. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.Anleitungfuermscampus]] ===
228 +=== 6.4.3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
219 219  
220 -== 6.3. MS Campus EES (Employees) ==
230 +== 6.5. Office Professional (Office 365) (Students) ==
231 +=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] ===
232 +=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] ===
221 221  
222 -=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
234 +== 6.6. Other software products ==
235 +=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
236 +=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
223 223  
224 -=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
238 +{{id name="NetzwerK" /}}
225 225  
226 -=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
227 227  
228 -== 6.4. Other software products ==
229 229  
230 -=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
242 += __{{html wiki="true"}}
243 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Network / Internet</span>
244 +{{/html}}__ =
231 231  
232 -=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
246 +All information about Network connections and Internet within the FMI Building.
233 233  
234 -=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
235 -
236 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
237 -
238 -**All information about Network connections and Internet within the FMI Building.**
239 -
240 240  == 7.1. Wlan ==
241 -
242 242  === 7.1.1. [[WLAN (Eduroam)>>Informatik.Helpdesk.Wifi]] ===
243 -
244 244  === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
251 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}
252 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees only</span>
253 +{{/html}})>>Informatik.Helpdesk.Vpn]] ===
245 245  
246 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] ===
247 -
248 248  == 7.2.Lan ==
249 -
250 250  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
251 -
252 252  === 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
258 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}
259 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees ONLY</span>
260 +{{/html}}) >>https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===
253 253  
254 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
262 +{{id name="SonstigeS" /}}
255 255  
256 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
257 257  
258 -=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] ===
259 259  
266 += __{{html wiki="true"}}
267 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Other</span>
268 +{{/html}}__ =
269 +
270 +=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
260 260  === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
272 +=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
273 +=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
274 +=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
275 +=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
276 +=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
261 261  
262 -=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
263 263  
264 -=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===
265 265  
266 -=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] ===
280 += __{{html wiki="true"}}
281 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Frequently asked questions</span>
282 +{{/html}}__ =
267 267  
268 -=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) ===
269 -
270 -=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
271 -
272 -=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
273 -
274 -=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
275 -
276 -=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
277 -
278 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
279 -
280 280  Instructions on how to fix common errors and problems.
281 281  
282 282  === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
... ... @@ -283,8 +283,13 @@
283 283  
284 284  === 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
285 285  
286 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
287 287  
291 +
292 +
293 += __{{html wiki="true"}}
294 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Security</span>
295 +{{/html}}__ =
296 +
288 288  Instructions on how to fix malware problems
289 289  
290 290  === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===