Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 35.1
edited by Aysegül Omus
on 2023/09/19 13:58
Change comment: There is no comment for this version
To version 39.1
edited by Nico Greger
on 2023/11/23 14:02
Change comment: Renamed back-links.

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1 -XWiki.kahraman
1 +XWiki.gregern
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3 3  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
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5 -The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
5 +The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
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7 7  Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes
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69 69  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
70 70  
71 +=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] ===
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73 +
71 71  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
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73 73  == 2.1. ITO (in.tum/ma.tum/cit.tum) ==
74 74  
75 75  Information on hosting and overview your ITO account.
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246 246  
247 247  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
248 248  
249 -=== 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
254 +=== 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] ===
250 250  
251 251  === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
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