Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 34.1
edited by Aysegül Omus
on 2023/09/19 13:57
Change comment: There is no comment for this version
To version 61.1
edited by Aysegül Omus
on 2024/02/06 14:41
Change comment: Renamed back-links.

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2 2  
3 3  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
4 4  
5 -The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
5 +The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
6 6  
7 7  Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes
8 8  
... ... @@ -12,7 +12,7 @@
12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 14  * set up of the ITO certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 16  
17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
18 18  
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28 28  
29 29  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
30 30  
31 -* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]]
31 +* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]
32 32  * Telephone: 089 289 18018
33 33  * Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
... ... @@ -68,29 +68,34 @@
68 68  
69 69  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
70 70  
71 +=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] ===
72 +
73 +
71 71  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
72 72  
76 +
77 +
73 73  == 2.1. ITO (in.tum/ma.tum/cit.tum) ==
74 74  
75 -Information on hosting and overview your ITO account.
80 +Information on hosting and overview of your ITO account.
76 76  
77 77  === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] ===
78 78  
79 -=== 2.1.2. [[Change password of the ITO-Credentials>>Informatik.Helpdesk.Passwort]] ===
84 +=== 2.1.2. [[Change the password of the CIT-Credentials>>Informatik.Helpdesk.Passwort]] ===
80 80  
81 -=== 2.1.3. [[Find out password of the ITO-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
86 +=== 2.1.3. [[Find out the password of the CIT-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
82 82  
83 -=== 2.1.4. [[Reset passwort of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
88 +=== 2.1.4. [[Reset the password of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
84 84  
85 -=== 2.1.5. [[Reset password of the ITO-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===
90 +=== 2.1.5. [[Reset password of the ITO-Credentials>>https://wiki.ito.cit.tum.de/bin/view/Informatik/Helpdesk/Passwortzurücksetzen#]] ===
86 86  
87 87  === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] ===
88 88  
89 -=== 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
94 +=== 2.1.7. [[Create your own website>>Informatik.Helpdesk.EigeneHomepage]] ===
90 90  
91 -=== 2.1.8. [[My name has changed. Can I change my ITO-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
96 +=== 2.1.8. [[My name has changed. Can I change my CIT-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
92 92  
93 -=== 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
98 +=== 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>CIT.ITO.Docs.Services.E-Mail.Accountverlaengern.WebHome]] ===
94 94  
95 95  === 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>Informatik.Helpdesk.Kennungbeantragen]] ===
96 96  
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106 106  
107 107  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
108 108  
109 -= 3.1. ITO (in.tum/ma.tum/cit.tum) =
114 += 3.1. CIT (in.tum/ma.tum/cit.tum) =
110 110  
111 -All informations about hosting and set up of ITO mail addresses.
116 +All information about hosting and set up of ITO mail addresses.
112 112  
113 -=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
118 +=== 3.1.1. [[How do I set up my CIT e-mail account?>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]] ===
114 114  
115 -=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
120 +=== 3.1.2. [[Self-Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
116 116  
117 117  === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
118 118  
119 -=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
124 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>CIT.ITO.Docs.Services.E-Mail.LDAP Address Book.WebHome]] ===
120 120  
121 -=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
126 +=== 3.1.5. [[Shared folder in the CIT domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]] ===
122 122  
123 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
128 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] ===
124 124  
125 -=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
130 +=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderMA.WebHome]] ===
126 126  
127 -=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
132 +=== 3.1.8. [[CIT e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Services.E-Mail.Accountverlaengern.WebHome]] ===
128 128  
129 -=== 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
134 +=== 3.1.9.[[Save the message as a .eml file>>Informatik.Helpdesk.Emldatei]] ===
130 130  
131 131  == 3.2. TUM (LRZ) ==
132 132  
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142 142  
143 143  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
144 144  
145 -=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
150 +=== 4.1. [[General Information about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
146 146  
147 147  === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
148 148  
149 -=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] ===
154 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Services.Client Certificate.Wie kann ich ein Gruppenzertifikat beantragen?.WebHome]] ===
150 150  
151 151  === 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
152 152  
153 -=== 4.5. [[Export TUM/ITO certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
158 +=== 4.5. [[Export TUM/ITO certificate>>CIT.ITO.Docs.Services.Client Certificate.Wie kann ich mein Zertifikat exportieren?.WebHome]] ===
154 154  
155 155  === 4.6. [[Set up TUM/ITO certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
156 156  
157 -=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
162 +=== 4.7. [[Digital signature with certificate>>CIT.ITO.Docs.Services.Client Certificate.Wie erstelle ich eine digitale Unterschrift mit Zertifikat?.WebHome]] ===
158 158  
159 159  === 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
160 160  
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178 178  
179 179  == 5.2. Printing for Employees (Followme/Qpilot) ==
180 180  
181 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
186 +=== 5.2.1. [[FollowMe: Driver installation and setup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
182 182  
183 183  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
184 184  
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198 198  
199 199  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ =
200 200  
201 -**All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).**
206 +**All information about ordering Software within the master contracts (Matlab, Microsoft, us.).**
202 202  
203 203  == 6.1. Matlab ==
204 204  
... ... @@ -212,11 +212,11 @@
212 212  
213 213  === 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
214 214  
215 -=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
220 +=== 6.2.2. [[Instructions for Microsoft Azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
216 216  
217 217  == 6.3. MS Campus EES (Employees) ==
218 218  
219 -=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
224 +=== 6.3.1. [[Instructions for MS Campus EES products (Office and Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
220 220  
221 221  === 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
222 222  
... ... @@ -232,7 +232,7 @@
232 232  
233 233  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
234 234  
235 -**All information about Network connections and Internet within the FMI Building.**
240 +**All information about Network connections and the Internet within the FMI Building.**
236 236  
237 237  == 7.1. Wlan ==
238 238  
... ... @@ -240,31 +240,31 @@
240 240  
241 241  === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
242 242  
243 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] ===
248 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>CIT.ITO.Docs.Services.VPN.WebHome]] ===
244 244  
245 245  == 7.2.Lan ==
246 246  
247 247  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
248 248  
249 -=== 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
254 +=== 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] ===
250 250  
251 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
256 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>CIT.ITO.Docs.Services.VPN.WebHome]](Contact your Struktur-DB - administrator) ===
252 252  
253 253  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
254 254  
255 255  === 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] ===
256 256  
257 -=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
262 +=== 8.2. [[Big Blue Button>>CIT.ITO.Docs.Services.BigBlueButton.WebHome]] ===
258 258  
259 259  === 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
260 260  
261 -=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===
266 +=== 8.4. [[Set Up >>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]]Network drive ===
262 262  
263 -=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] ===
268 +=== 8.5. [[Set Up Nextcloud Calendar>>Informatik.Helpdesk.NextcloudKalender]] ===
264 264  
265 265  === 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) ===
266 266  
267 -=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
272 +=== 8.7. [[Change the Samba-password (Access on User directory via Windows) >>Informatik.Helpdesk.AendernSambaPW]] ===
268 268  
269 269  === 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
270 270  
... ... @@ -278,7 +278,7 @@
278 278  
279 279  === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
280 280  
281 -=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
286 +=== 9.2. [[BlackBox login screen stops session >>Informatik.Helpdesk.Probleme]] ===
282 282  
283 283  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
284 284