Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 34.1
edited by Aysegül Omus
on 2023/09/19 13:57
Change comment: There is no comment for this version
To version 35.2
edited by Aysegül Omus
on 2023/09/19 14:00
Change comment: There is no comment for this version

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3 3  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
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5 -The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
5 +The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
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7 7  Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes
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12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 14  * set up of the ITO certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
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17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
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29 29  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
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31 -* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]]
31 +* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]
32 32  * Telephone: 089 289 18018
33 33  * Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
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