Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 34.1
edited by Aysegül Omus
on 2023/09/19 13:57
Change comment: There is no comment for this version
To version 1.1
edited by wikibot
on 2023/02/05 20:30
Change comment: Imported from foswiki

Summary

Details

Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.kahraman
1 +XWiki.wikibot
Content
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1 -= Welcome to the ITO-Helpdesk! =
1 += Welcome to the RBG-Helpdesk! =
2 2  
3 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
3 +== {{html wiki="true"}}
4 +<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>
5 +{{/html}} ==
4 4  
5 -The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
7 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the RBG.
6 6  
7 -Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes
8 -
9 +Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes
9 9  * the workspaces in the Rechnerhalle
10 10  * the workspaces in the offices
11 11  * the Xerox-Printers
12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 -* set up of the ITO certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
15 +* set up of the RBG certificate
16 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.in.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 16  
17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
18 18  
19 19  But we are not responsible for
20 -
21 21  * viruses
22 22  * hardware damage
23 23  * data transfer
24 -
25 25  on private systems.
26 26  
27 27  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
28 28  
29 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
30 -
31 -* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]]
28 +== {{html wiki="true"}}
29 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>
30 +{{/html}} ==
31 +* E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
32 32  * Telephone: 089 289 18018
33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
35 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
35 +== {{html wiki="true"}}
36 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>
37 +{{/html}} ==
36 36  
37 37  Monday - Friday 08:00 - 18:00 Uhr.
38 38  
39 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
41 +{{id name="BlackBox" /}}
42 += __{{html wiki="true"}}
43 +<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>
44 +{{/html}}__ =
40 40  
41 41  Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem.
42 42  
... ... @@ -43,17 +43,11 @@
43 43  == 1.1. Remote ==
44 44  
45 45  === 1.1.1. [[Ssh Access>>Informatik.Helpdesk.Ssh]] ===
46 -
47 47  === 1.1.2. [[Ssh Login without password>>Informatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) ===
48 -
49 49  === 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>Informatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) ===
50 -
51 51  === 1.1.4. [[Run programms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] ===
52 -
53 53  === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] ===
54 -
55 55  === 1.1.6. [[Remote Desktop Access (Windows)>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/WindowsRemoteSupport]] ===
56 -
57 57  === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] ===
58 58  
59 59  == 1.2. On site ==
... ... @@ -68,27 +68,34 @@
68 68  
69 69  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
70 70  
71 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
70 +{{id name="AccounT" /}}
72 72  
73 -== 2.1. ITO (in.tum/ma.tum/cit.tum) ==
74 74  
75 -Information on hosting and overview your ITO account.
76 76  
74 +
75 += __{{html wiki="true"}}
76 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Account</span>
77 +{{/html}}__ =
78 +
79 +== 2.1. RBG (in.tum/ma.tum/cit.tum) ==
80 +
81 +Information on hosting and overview your RBG account.
82 +
77 77  === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] ===
78 78  
79 -=== 2.1.2. [[Change password of the ITO-Credentials>>Informatik.Helpdesk.Passwort]] ===
85 +=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===
80 80  
81 -=== 2.1.3. [[Find out password of the ITO-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
87 +=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
82 82  
83 -=== 2.1.4. [[Reset passwort of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
89 +=== 2.1.4. [[Reset passwort of RBG-Credentials yourself / Activate the RBG Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
84 84  
85 -=== 2.1.5. [[Reset password of the ITO-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===
91 +=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===
86 86  
87 87  === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] ===
88 88  
89 89  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
90 90  
91 -=== 2.1.8. [[My name has changed. Can I change my ITO-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
97 +=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
92 92  
93 93  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
94 94  
... ... @@ -101,179 +101,180 @@
101 101  === 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>Informatik.Helpdesk.Pinfuertumonline]] ===
102 102  
103 103  === 2.2.3. [[Reset Password for LRZ-Credentials>>Informatik.Helpdesk.Lrzpasswortaenderung]] ===
104 -
105 105  === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] ===
106 106  
107 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
112 +{{id name="EmaiL" /}}
108 108  
109 -= 3.1. ITO (in.tum/ma.tum/cit.tum) =
110 110  
111 -All informations about hosting and set up of ITO mail addresses.
112 112  
113 -=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
116 += __{{html wiki="true"}}
117 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. E-Mail</span>
118 +{{/html}}
114 114  
115 -=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
116 116  
117 -=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
118 118  
119 -=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
120 120  
121 -=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
122 122  
123 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
124 +== 3.1 RBG (in.tum/ma.tum/cit.tum) ==__ =
124 124  
125 -=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
126 +All informations about hosting and set up of RBG mail addresses.
126 126  
127 -=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
128 -
128 +=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
129 +=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
130 +=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
131 +=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
132 +=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
133 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}
134 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Informatik</span>
135 +{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
136 +=== 3.1.7. [[Function Address ({{html wiki="true"}}
137 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Mathematik</span>
138 +{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
139 +=== 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
129 129  === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
130 130  
131 -== 3.2. TUM (LRZ) ==
142 +== 3.2. TUM (LRZ)</u> ==
132 132  
133 133  === 3.2.1. [[How to set up an e-mail account?>>Informatik.Helpdesk.TumEmail]] ===
134 -
135 135  === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
136 136  
137 -=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] ===
147 +=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
148 +=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
138 138  
139 -=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
150 +{{id name="ZertifikaT" /}}
140 140  
141 -=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
142 142  
143 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
144 144  
145 -=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
154 += __{{html wiki="true"}}
155 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Certificates</span>
156 +{{/html}}__ =
146 146  
158 +=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
147 147  === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
160 +=== 4.3. [[Group certificate request, download>>Informatik.Helpdesk.GruppenzertifikatBeantragen]] ===
161 +=== 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
162 +=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
163 +=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] ===
164 +=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
165 +=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
166 +=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
148 148  
149 -=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] ===
168 +{{id name="DruckeN" /}}
150 150  
151 -=== 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
152 152  
153 -=== 4.5. [[Export TUM/ITO certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
154 154  
155 -=== 4.6. [[Set up TUM/ITO certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
156 156  
157 -=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
173 += __{{html wiki="true"}}
174 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Printing</span>
175 +{{/html}}__ =
158 158  
159 -=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
160 -
161 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
162 -
163 163  All Information about the Xerox Printers.
164 164  
165 165  == 5. General Information about the Xerox Printers ==
166 166  
181 +{{id name="DruckenStudenten" /}}
167 167  == 5.1. Printing for Students ==
168 168  
169 169  === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] ===
170 -
171 171  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
172 -
173 173  === 5.1.3. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] ===
174 -
175 175  === 5.1.4. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
176 176  
177 -{{id name="DruckenMitarbeiter"/}}
189 +{{id name="DruckenMitarbeiter" /}}
178 178  
179 -== 5.2. Printing for Employees (Followme/Qpilot) ==
191 +== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
180 180  
181 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
182 -
193 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
183 183  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
184 -
185 185  === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
186 -
187 -=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
188 -
189 189  === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
190 -
191 191  === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
192 -
193 193  === 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] ===
194 -
195 195  === 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
196 -
197 197  === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] ===
198 198  
199 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ =
202 +{{id name="SoftwareBezug" /}}
200 200  
201 -**All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).**
202 202  
203 -== 6.1. Matlab ==
204 204  
205 -=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
206 += __{{html wiki="true"}}
207 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Ordering Software</span>
208 +{{/html}}__ =
206 206  
207 -=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
210 +All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).
208 208  
209 -=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
212 +== 6.1. Matlab ==
213 +=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
214 +=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
215 +=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
210 210  
211 -== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
217 +== 6.2. Studisoft (www.studisoft.de) ==
218 +=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
219 +=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
212 212  
213 -=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
221 +== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
222 +=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
223 +=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
214 214  
215 -=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
225 +== 6.4. MS Campus EES (Employees) ==
226 +=== 6.4.1. [[General informations for MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]] ===
227 +=== 6.4.2. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.Anleitungfuermscampus]] ===
228 +=== 6.4.3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
216 216  
217 -== 6.3. MS Campus EES (Employees) ==
230 +== 6.5. Office Professional (Office 365) (Students) ==
231 +=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] ===
232 +=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] ===
218 218  
219 -=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
234 +== 6.6. Other software products ==
235 +=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
236 +=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
220 220  
221 -=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
238 +{{id name="NetzwerK" /}}
222 222  
223 -=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
224 224  
225 -== 6.4. Other software products ==
226 226  
227 -=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
242 += __{{html wiki="true"}}
243 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Network / Internet</span>
244 +{{/html}}__ =
228 228  
229 -=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
246 +All information about Network connections and Internet within the FMI Building.
230 230  
231 -=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
232 -
233 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
234 -
235 -**All information about Network connections and Internet within the FMI Building.**
236 -
237 237  == 7.1. Wlan ==
238 -
239 239  === 7.1.1. [[WLAN (Eduroam)>>Informatik.Helpdesk.Wifi]] ===
240 -
241 241  === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
251 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}
252 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees only</span>
253 +{{/html}})>>Informatik.Helpdesk.Vpn]] ===
242 242  
243 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] ===
244 -
245 245  == 7.2.Lan ==
246 -
247 247  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
248 -
249 249  === 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
258 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}
259 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees ONLY</span>
260 +{{/html}}) >>https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===
250 250  
251 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
262 +{{id name="SonstigeS" /}}
252 252  
253 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
254 254  
255 -=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] ===
256 256  
266 += __{{html wiki="true"}}
267 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Other</span>
268 +{{/html}}__ =
269 +
270 +=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
257 257  === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
272 +=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
273 +=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
274 +=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
275 +=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
276 +=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
258 258  
259 -=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
260 260  
261 -=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===
262 262  
263 -=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] ===
280 += __{{html wiki="true"}}
281 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Frequently asked questions</span>
282 +{{/html}}__ =
264 264  
265 -=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) ===
266 -
267 -=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
268 -
269 -=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
270 -
271 -=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
272 -
273 -=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
274 -
275 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
276 -
277 277  Instructions on how to fix common errors and problems.
278 278  
279 279  === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
... ... @@ -280,8 +280,13 @@
280 280  
281 281  === 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
282 282  
283 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
284 284  
291 +
292 +
293 += __{{html wiki="true"}}
294 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Security</span>
295 +{{/html}}__ =
296 +
285 285  Instructions on how to fix malware problems
286 286  
287 287  === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===