Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 33.1
edited by Aysegül Omus
on 2023/09/19 13:56
on 2023/09/19 13:56
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... ... @@ -2,7 +2,7 @@ 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[ Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.5 +The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 6 6 7 7 Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 8 ... ... @@ -12,7 +12,7 @@ 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 14 * set up of the ITO certificate 15 -Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>> %SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -28,7 +28,7 @@ 28 28 29 29 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 30 30 31 -* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]] 31 +* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] 32 32 * Telephone: 089 289 18018 33 33 * Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 ... ... @@ -36,8 +36,6 @@ 36 36 37 37 Monday - Friday 08:00 - 18:00 Uhr. 38 38 39 -{{id name="BlackBox"/}} 40 - 41 41 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ = 42 42 43 43 Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem. ... ... @@ -70,12 +70,12 @@ 70 70 71 71 === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] === 72 72 73 - {{idname="AccounT"/}}71 +=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] === 74 74 75 75 74 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 76 76 77 77 78 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 79 79 80 80 == 2.1. ITO (in.tum/ma.tum/cit.tum) == 81 81 ... ... @@ -153,7 +153,7 @@ 153 153 154 154 === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] === 155 155 156 -=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs. Guides.GruppenzertifikatBeantragen.WebHome]] ===154 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Services.Client Certificate.Apply for a group certificate .WebHome]] === 157 157 158 158 === 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 159 159 ... ... @@ -253,7 +253,7 @@ 253 253 254 254 === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] === 255 255 256 -=== 7.2.2. [[Informatics Proxy>>I nformatik.Helpdesk.Network]] ===254 +=== 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] === 257 257 258 258 === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) === 259 259 ... ... @@ -261,7 +261,7 @@ 261 261 262 262 === 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === 263 263 264 -=== 8.2. [[Big Blue Button>>I nformatik.Helpdesk.BigBlueButton]] ===262 +=== 8.2. [[Big Blue Button>>CIT.ITO.Docs.Services.BigBlueButton.WebHome]] === 265 265 266 266 === 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 267 267