Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02

From 34.1 to 33.1

From version 33.1

edited by Aysegül Omus
on 2023/09/19 13:56

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To version 1.1

edited by wikibot
on 2023/02/05 20:30

Change comment: Imported from foswiki

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--XWiki.kahraman
++XWiki.wikibot

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@@ -1,61 +1,58 @@
--= Welcome to the ITO-Helpdesk! =
++= Welcome to the RBG-Helpdesk! =
--== {{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
++== {{html wiki="true"}}
++<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>What kind of assistance do we offer?</span>
++{{/html}} ==
--The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
++The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the RBG.
--Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes
--
++Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes
  * the workspaces in the Rechnerhalle
  * the workspaces in the offices
  * the Xerox-Printers
  * WLAN-problems within the Uni-Network
  * VPN-Connection to the TUM
--* set up of the ITO certificate
--Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
++* set up of the RBG certificate
++Furthermore the helpdesk maintains two websites. The Wiki [[wiki.in.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
  But we are not responsible for
--
  * viruses
  * hardware damage
  * data transfer
--
  on private systems.
  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
--== {{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>Contact</span>{{/html}} ==
--
--* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]]
++== {{html wiki="true"}}
++<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>Contact</span>
++{{/html}} ==
++* E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
  * Telephone: 089 289 18018
--* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
++* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
--== {{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>Opening hours</span>{{/html}} ==
++== {{html wiki="true"}}
++<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>Opening hours</span>
++{{/html}} ==
  Monday - Friday  08:00 - 18:00 Uhr.
--{{id name="BlackBox"/}}
++{{id name="BlackBox" /}}
++= __{{html wiki="true"}}
++<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>
++{{/html}}__ =
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
--
  Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem.
  == 1.1. Remote ==
  === 1.1.1. [[Ssh Access>>Informatik.Helpdesk.Ssh]] ===
--
  === 1.1.2. [[Ssh Login without password>>Informatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) ===
--
  === 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>Informatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) ===
--
  === 1.1.4. [[Run programms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] ===
--
  === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] ===
--
  === 1.1.6. [[Remote Desktop Access (Windows)>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/WindowsRemoteSupport]] ===
--
  === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] ===
  == 1.2. On site ==
@@ -70,32 +70,34 @@
  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
--{{id name="AccounT"/}}
++{{id name="AccounT" /}}
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
++= __{{html wiki="true"}}
++<span class='WYSIWYG_COLOR ' style='color:Navy'>. Account</span>
++{{/html}}__ =
--== 2.1. ITO (in.tum/ma.tum/cit.tum) ==
++== 2.1. RBG (in.tum/ma.tum/cit.tum) ==
--Information on hosting and overview your ITO account.
++Information on hosting and overview your RBG account.
  === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] ===
--=== 2.1.2. [[Change password of the ITO-Credentials>>Informatik.Helpdesk.Passwort]] ===
++=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===
--=== 2.1.3. [[Find out password of the ITO-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
++=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
--=== 2.1.4. [[Reset passwort of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
++=== 2.1.4. [[Reset passwort of RBG-Credentials yourself / Activate the RBG Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
--=== 2.1.5. [[Reset password of the ITO-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===
++=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===
  === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] ===
  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
--=== 2.1.8. [[My name has changed. Can I change my ITO-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
++=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
@@ -108,179 +108,180 @@
  === 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>Informatik.Helpdesk.Pinfuertumonline]] ===
  === 2.2.3. [[Reset Password for LRZ-Credentials>>Informatik.Helpdesk.Lrzpasswortaenderung]] ===
--
  === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] ===
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
++{{id name="EmaiL" /}}
--= 3.1. ITO (in.tum/ma.tum/cit.tum) =
--All informations about hosting and set up of ITO mail addresses.
--=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
++= __{{html wiki="true"}}
++<span class='WYSIWYG_COLOR ' style='color:Navy'>. E-Mail</span>
++{{/html}}
--=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
--=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
--=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
--=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
--=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
++== 3.1 RBG (in.tum/ma.tum/cit.tum) ==__ =
--=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
++All informations about hosting and set up of RBG mail addresses.
--=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
--
++=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
++=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
++=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
++=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
++=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
++=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}
++<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>Informatik</span>
++{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
++=== 3.1.7. [[Function Address ({{html wiki="true"}}
++<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>Mathematik</span>
++{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
++=== 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
  === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
--== 3.2. TUM (LRZ) ==
++== 3.2. TUM (LRZ)</u> ==
  === 3.2.1. [[How to set up an e-mail account?>>Informatik.Helpdesk.TumEmail]] ===
--
  === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
--=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] ===
++=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
++=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
--=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
++{{id name="ZertifikaT" /}}
--=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
--=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
++= __{{html wiki="true"}}
++<span class='WYSIWYG_COLOR ' style='color:Navy'>. Certificates</span>
++{{/html}}__ =
++=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
  === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
++=== 4.3. [[Group certificate request, download>>Informatik.Helpdesk.GruppenzertifikatBeantragen]] ===
++=== 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
++=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
++=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] ===
++=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
++=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
++=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
--=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] ===
++{{id name="DruckeN" /}}
--=== 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
--=== 4.5. [[Export TUM/ITO certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
--=== 4.6. [[Set up TUM/ITO certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
--=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
++= __{{html wiki="true"}}
++<span class='WYSIWYG_COLOR ' style='color:Navy'>. Printing</span>
++{{/html}}__ =
--=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
--
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
--
  All Information about the Xerox Printers.
  == 5. General Information about the Xerox Printers ==
++{{id name="DruckenStudenten" /}}
  == 5.1. Printing for Students ==
  === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] ===
--
  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
--
  === 5.1.3. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] ===
--
  === 5.1.4. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
--{{id name="DruckenMitarbeiter"/}}
++{{id name="DruckenMitarbeiter" /}}
--== 5.2. Printing for Employees (Followme/Qpilot) ==
++== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
--=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
--
++=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
--
  === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
--
--=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
--
  === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
--
  === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
--
  === 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] ===
--
  === 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
--
  === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] ===
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ =
++{{id name="SoftwareBezug" /}}
--**All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).**
--== 6.1. Matlab ==
--=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
++= __{{html wiki="true"}}
++<span class='WYSIWYG_COLOR ' style='color:Navy'>. Ordering Software</span>
++{{/html}}__ =
--=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
++All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).
--=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
++== 6.1. Matlab ==
++=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
++=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
++=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
--== 6.2.  Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
++== 6.2. Studisoft (www.studisoft.de) ==
++=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
++=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
--=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
++== 6.3.  Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
++=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
++=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
--=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
++== 6.4. MS Campus EES (Employees) ==
++=== 6.4.1. [[General informations for MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]] ===
++=== 6.4.2. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.Anleitungfuermscampus]] ===
++=== 6.4.3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
--== 6.3. MS Campus EES (Employees) ==
++== 6.5. Office Professional (Office 365) (Students) ==
++=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] ===
++=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] ===
--=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
++== 6.6. Other software products ==
++=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
++=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
--=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
++{{id name="NetzwerK" /}}
--=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
--== 6.4. Other software products ==
--=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
++= __{{html wiki="true"}}
++<span class='WYSIWYG_COLOR ' style='color:Navy'>. Network / Internet</span>
++{{/html}}__ =
--=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
++All information about Network connections and Internet within the FMI Building.
--=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
--
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
--
--**All information about Network connections and Internet within the FMI Building.**
--
  == 7.1. Wlan ==
--
  === 7.1.1. [[WLAN (Eduroam)>>Informatik.Helpdesk.Wifi]] ===
--
  === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
++=== 7.1.3. [[VPN Chair ({{html wiki="true"}}
++<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>Employees only</span>
++{{/html}})>>Informatik.Helpdesk.Vpn]] ===
--=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] ===
--
  == 7.2.Lan ==
--
  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
--
  === 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
++=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}
++<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>Employees ONLY</span>
++{{/html}}) >>https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===
--=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
++{{id name="SonstigeS" /}}
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
--=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] ===
++= __{{html wiki="true"}}
++<span class='WYSIWYG_COLOR ' style='color:Navy'>. Other</span>
++{{/html}}__ =
++
++=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
  === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
++=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
++=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
++=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
++=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
++=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
--=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
--=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===
--=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] ===
++= __{{html wiki="true"}}
++<span class='WYSIWYG_COLOR ' style='color:Navy'>. Frequently asked questions</span>
++{{/html}}__ =
--=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) ===
--
--=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
--
--=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
--
--=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
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--=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
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--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
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  Instructions on how to fix common errors and problems.
  === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
@@ -287,8 +287,13 @@
  === 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
++
++
++= __{{html wiki="true"}}
++<span class='WYSIWYG_COLOR ' style='color:Navy'>. Security</span>
++{{/html}}__ =
++
  Instructions on how to fix malware problems
  === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===

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