Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 3.1
edited by Aysegül Omus
on 2023/03/01 13:04
on 2023/03/01 13:04
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... ... @@ -1,20 +1,20 @@ 1 -= Welcome to the RBG-Helpdesk! =1 += Welcome to the ITO-Helpdesk! = 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[ Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines theinfrastructure of theFaculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to theRBG.5 +The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintains the Faculties of Computer Science and Mathematics infrastructure and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 6 6 7 -Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes7 +Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 8 9 9 * the workspaces in the Rechnerhalle 10 10 * the workspaces in the offices 11 11 * the Xerox-Printers 12 -* WLAN -problems within the Uni-Network13 -* VPN -Connection to the TUM14 -* set up of the RBGcertificate15 -Furthermore the helpdesk maintains two websites .The Wiki [[xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answersforcommon questions can be found quickly in those articles.12 +* WLAN problems within the Uni-Network 13 +* VPN Connection to the TUM 14 +* set up of the ITO certificate 15 +Furthermore, the helpdesk maintains two websites: the Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers to common questions can be found quickly in those articles. 16 16 17 - On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.17 +Voluntarily, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environment for students and staff. 18 18 19 19 But we are not responsible for 20 20 ... ... @@ -21,35 +21,34 @@ 21 21 * viruses 22 22 * hardware damage 23 23 * data transfer 24 + 24 24 on private systems. 25 25 26 -Questions regarding central IT -Services like TUMOnline are the responsibility ofthe[[IT-Support>>https://www.it.tum.de/it-support/]].27 +Questions regarding central IT services like TUMOnline are the responsibility of [[IT Support>>https://www.it.tum.de/it-support/]]. 27 27 28 28 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 29 29 30 -* E-Mail: r bg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de31 +* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] 31 31 * Telephone: 089 289 18018 32 -* Our [[Loca tion>>Informatik.Helpdesk.HelpdeskStandort]]33 +* Our [[Loca>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]][[tion>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]] 33 33 34 34 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 35 35 36 36 Monday - Friday 08:00 - 18:00 Uhr. 37 37 38 -{{id name="BlackBox"/}} 39 - 40 40 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ = 41 41 42 -Everything that has to do with [[BlackBoxen>>I nformatik.Benutzerwiki.BlackBox]] and the filesystem.41 +Everything that has to do with [[BlackBoxen>>CIT.ITO.Docs.Services.BlackBox.WebHome]] and the filesystem. 43 43 44 44 == 1.1. Remote == 45 45 46 -=== 1.1.1. [[Ssh Access>>I nformatik.Helpdesk.Ssh]] ===45 +=== 1.1.1. [[Ssh Access>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome]] === 47 47 48 -=== 1.1.2. [[Ssh Login without password>>I nformatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) ===47 +=== 1.1.2. [[Ssh Login without password>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome||anchor="OpenSSHKey"]] (SSH Key set up) === 49 49 50 -=== 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>I nformatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) ===49 +=== 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>CIT.ITO.Docs.Guides.Helpdesk.DatenTransfer.WebHome]] (Certificate, Pictures etc.) === 51 51 52 -=== 1.1.4. [[Run program ms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] ===51 +=== 1.1.4. [[Run programs so they don't terminate at the logout>>CIT.ITO.Docs.Guides.Helpdesk.ProgrammeBeimLogoutNichtBeenden.WebHome]] === 53 53 54 54 === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] === 55 55 ... ... @@ -57,205 +57,180 @@ 57 57 58 58 === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] === 59 59 60 -== 1.2. On 59 +== 1.2. On-site == 61 61 62 -=== 1.2.1. [[Log in to the computers>>I nformatik.Helpdesk.Einloggen]] ===61 +=== 1.2.1. [[Log in to the computers>>CIT.ITO.Docs.Guides.Helpdesk.Einloggen.WebHome]] === 63 63 64 64 === 1.2.2. [[Re-install programms>>Informatik.Helpdesk.ZusaetzlicheSoftware]] === 65 65 66 -=== 1.2.3. [[Restoration of deleted data>>I nformatik.Helpdesk.DatenWiederherstellung]] ===65 +=== 1.2.3. [[Restoration of deleted data>>CIT.ITO.Docs.Guides.Helpdesk.DatenWiederherstellung.WebHome]] === 67 67 68 68 === 1.2.4. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 69 69 70 -=== 1.2.5. [[Teamviewer installieren>>I nformatik.Helpdesk.Teamviewer]] ===69 +=== 1.2.5. [[Teamviewer installieren>>CIT.ITO.Docs.Guides.Helpdesk.Teamviewer.WebHome]] === 71 71 72 - {{idname="AccounT"/}}71 +=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] === 73 73 74 74 74 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 75 75 76 76 77 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 78 78 79 -== 2.1. RBG(in.tum/ma.tum/cit.tum) ==78 +== 2.1. CIT (in.tum/ma.tum/cit.tum) == 80 80 81 -Information on hosting an doverview yourRBGaccount.80 +Information on hosting an overview of your CIT account. 82 82 83 -=== 2.1.1. [[Account Information (Student/Coworker/Guest)>>I nformatik.Helpdesk.Account]] ===82 +=== 2.1.1. [[Account Information (Student/Coworker/Guest)>>CIT.ITO.Docs.Guides.Helpdesk.Account.WebHome]] === 84 84 85 -=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===84 +=== 2.1.2. [[Change the password of the CIT-Credentials>>CIT.ITO.Docs.Services.CIT-Account.PasswordChange.WebHome]] === 86 86 87 -=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===86 +=== 2.1.3. [[Find out the password of the CIT-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Passwortnachlesen.WebHome]] === 88 88 89 -=== 2.1.4. [[Reset passwor tofRBG-Credentials yourself / Activate theRBGAccount>>Informatik.Helpdesk.Passwortzurücksetzen]] ===88 +=== 2.1.4. [[Reset the password of ITO-Credentials yourself / Activate the ITO Account>>CIT.ITO.Docs.Guides.Helpdesk.Passwortzurücksetzen.WebHome]] === 90 90 91 -=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===90 +=== 2.1.5. [[Reset password of the ITO-Credentials>>https://wiki.ito.cit.tum.de/bin/view/Informatik/Helpdesk/Passwortzurücksetzen#]] === 92 92 93 93 === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 94 94 95 -=== 2.1.7. [[Create anownwebsite>>Informatik.Helpdesk.EigeneHomepage]] ===94 +=== 2.1.7. [[Create your website>>CIT.ITO.Docs.Guides.Helpdesk.EigeneHomepage.WebHome]] === 96 96 97 -=== 2.1.8. [[My name has changed. Can ichange myRBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===96 +=== 2.1.8. [[My name has changed. Can I change my CIT credentials?>>CIT.ITO.Docs.Guides.Helpdesk.NamensAenderung.WebHome]] === 98 98 99 -=== 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>I nformatik.Helpdesk.Accountverlaengern]] ===98 +=== 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] === 100 100 101 -=== 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>I nformatik.Helpdesk.Kennungbeantragen]] ===100 +=== 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>CIT.ITO.Docs.Services.CIT-Account.Application.WebHome]] === 102 102 103 103 == 2.2. TUM-Online (LRZ- Credentials) == 104 104 105 -=== 2.2.1. [[Apply for LRZ-Login for guests and external student assistants>>I nformatik.Helpdesk.Gastaccount]] ===104 +=== 2.2.1. [[Apply for LRZ-Login for guests and external student assistants>>CIT.ITO.Docs.Guides.Helpdesk.Gastaccount.WebHome]] === 106 106 107 -=== 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>I nformatik.Helpdesk.Pinfuertumonline]] ===106 +=== 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>CIT.ITO.Docs.Guides.Helpdesk.Pinfuertumonline.WebHome]] === 108 108 109 -=== 2.2.3. [[Reset Password for LRZ-Credentials>>I nformatik.Helpdesk.Lrzpasswortaenderung]] ===108 +=== 2.2.3. [[Reset Password for LRZ-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Lrzpasswortaenderung.WebHome]] === 110 110 111 -=== 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>I nformatik.Helpdesk.Mailaccount]] ===110 +=== 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] === 112 112 113 -{{id name="EmaiL"/}} 114 - 115 - 116 - 117 117 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ = 118 118 119 -= 3.1. RBG(in.tum/ma.tum/cit.tum) =114 += 3.1. CIT (in.tum/ma.tum/cit.tum) = 120 120 121 -All information sabout hosting and set upofRBGmail addresses.116 +All information about hosting and setting up CIT mail addresses. 122 122 123 -=== 3.1.1. [[How do iset up myRBGe-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===118 +=== 3.1.1. [[How do I set up my CIT e-mail account?>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]] === 124 124 125 -=== 3.1.2. [[Self nformatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===120 +=== 3.1.2. [[Self-Service Portal: Forwarding, Vacation Message, other e-mail settings>>CIT.ITO.Docs.Guides.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz.WebHome]] === 126 126 127 -=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>I nformatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===122 +=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>CIT.ITO.Docs.Guides.Helpdesk.MailserverAbsenderbeschraenkung.WebHome]] === 128 128 129 -=== 3.1.4. [[How do I set up the LDAP address book?>>I nformatik.Helpdesk.Citldap]] ===124 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>CIT.ITO.Docs.Services.E-Mail.LDAP Address Book.WebHome]] === 130 130 131 -=== 3.1.5. [[Shared folder in the CIT domain>>I nformatik.Helpdesk.CitSharedFolder]] ===126 +=== 3.1.5. [[Shared folder in the CIT domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]] === 132 132 133 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>I nformatik.Helpdesk.Sharedfolder]] ===128 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] === 134 134 135 -=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>I nformatik.Helpdesk.Funktionsadresse]] ===130 +=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderMA.WebHome]] === 136 136 137 -=== 3.1.8. [[ RBGe-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===132 +=== 3.1.8. [[CIT e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] === 138 138 139 -=== 3.1.9.[[Save the message as a n.eml file>>Informatik.Helpdesk.Emldatei]] ===134 +=== 3.1.9.[[Save the message as a .eml file>>CIT.ITO.Docs.Services.E-Mail.eml file.WebHome]] === 140 140 141 141 == 3.2. TUM (LRZ) == 142 142 143 -=== 3.2.1. [[How to set up an e-mail account?>>I nformatik.Helpdesk.TumEmail]] ===138 +=== 3.2.1. [[How to set up an e-mail account?>>CIT.ITO.Docs.Guides.Helpdesk.TumEmail.WebHome]] === 144 144 145 -=== 3.2.2. [[TUM Exchange>>I nformatik.Helpdesk.TumExchange]] ===140 +=== 3.2.2. [[TUM Exchange>>CIT.ITO.Docs.Guides.Helpdesk.TumExchange.WebHome]] === 146 146 147 -=== 3.2.3. [[TUM e-mail account afterxmatriculation/endof employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===142 +=== 3.2.3. [[TUM Address book>>CIT.ITO.Docs.Guides.Helpdesk.AddressBook.WebHome]] === 148 148 149 -=== 3.2.4. [[ SharedMailboxat theTUM>>Informatik.Helpdesk.Sharedmailbox]] ===144 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] === 150 150 151 - {{idname="ZertifikaT"/}}146 +=== 3.2.5. [[Shared Mailbox at the TUM>>CIT.ITO.Docs.Guides.Helpdesk.Sharedmailbox.WebHome]] === 152 152 153 153 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = 154 154 155 -=== 4.1. [[General Information sabout the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===150 +=== 4.1. [[General Information about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] === 156 156 157 -=== 4.2. [[Certificate request, download>>I nformatik.Helpdesk.BenutzerZertifikate]] ===152 +=== 4.2. [[Certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Benutzerzertifikat.WebHome]] === 158 158 159 -=== 4.3. [[Group certificate request, download>>I nformatik.Helpdesk.GruppenzertifikatBeantragen]] ===154 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich ein Gruppenzertifikat beantragen?.WebHome]] === 160 160 161 -=== 4.4. [[ RBGCertificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===156 +=== 4.4. [[ITO Certificate set up, extend>>CIT.ITO.Docs.Services.Certificates.Client Certificate.BenutzerZertifikateInstallieren.WebHome]] === 162 162 163 -=== 4.5. [[ RBGcertificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===158 +=== 4.5. [[Export TUM/ITO certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Export of a user certificate.WebHome]] === 164 164 165 -=== 4.6. [[Set up LdapserveronyourownComputer>>Informatik.Helpdesk.LdapZertifikate]] ===160 +=== 4.6. [[Set up the TUM/ITO certificate on a mobile device>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich das CIT Zertifikat auf mobilem Gerät einrichten?.WebHome]] === 166 166 167 -=== 4.7. [[ Set upTUM/RBGcertificaten a mobiledevice>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===162 +=== 4.7. [[Digital signature with certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie erstelle ich eine digitale Unterschrift mit Zertifikat?.WebHome]] === 168 168 169 -=== 4.8. [[ Digital signaturewith certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===164 +=== 4.8. [[Validation of digital signature>>CIT.ITO.Docs.Guides.Helpdesk.DigitaleUnterschriftValidieren.WebHome]] === 170 170 171 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 172 - 173 -{{id name="DruckeN"/}} 174 - 175 175 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = 176 176 177 177 All Information about the Xerox Printers. 178 178 179 -== 5. General Information about the Xerox Printers == 170 +=== 5. General Information about the Xerox Printers === 180 180 181 - {{idname="DruckenStudenten"/}}172 +=== 5.1. [[Printing in the Rechnerhalle with FollowMe>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === 182 182 183 -== 5. 1.ingfor Students==174 +=== 5.2. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] === 184 184 185 -=== 5. 1.1.[[PrintingintheRechnerhallewith FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] ===176 +=== 5.3. [[Print from the web on Qpilot>>CIT.ITO.Docs.Guides.Helpdesk.Druckenucentral.WebHome]] === 186 186 187 -=== 5. 2.2.[[Printfrom theweb onQpilot>>Informatik.Helpdesk.Druckenucentral]] ===178 +=== 5.4. [[Printing Thesis, Seminar, etc>>CIT.ITO.Docs.Guides.Helpdesk.Printer.WebHome]] === 188 188 189 -=== 5. 1.3.[[PrintingThesis, Seminar,etc>>Informatik.Helpdesk.Printer]] ===180 +=== 5.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === 190 190 191 -=== 5. 1.4.[[Scan toUSB-Stickwiththe XEROX WorkCentre7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===182 +=== 5.6. [[FollowMe: Driver installation and setup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] === 192 192 193 - {{idname="DruckenMitarbeiter"/}}184 +=== 5.7. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 194 194 195 -== 5. 2.PrintingforEmployees(Followme/Ucentral/Directprint)==186 +=== 5.8. [[Collect your prints from Xerox Work Centre 7835 >>https://wiki.ito.cit.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 196 196 197 -=== 5. 2.1.[[FollowMe:Driverinstallationandsetup>>Informatik.Helpdesk.Followmeeinrichten]] ===188 +=== 5.9. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] === 198 198 199 -=== 5. 2.2.[[PrintfromthewebonQpilot>>Informatik.Helpdesk.Druckenucentral]] ===190 +=== 5.10. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 200 200 201 -=== 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 202 202 203 -=== 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 204 204 205 -=== 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === 206 - 207 -=== 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] === 208 - 209 -=== 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] === 210 - 211 -=== 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 212 - 213 -{{id name="SoftwareBezug"/}} 214 - 215 - 216 - 217 217 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ = 218 218 219 -All information about ordering Software within the master contracts (Matlab, Microsoft, u ws.).196 +**All information about ordering Software within the master contracts (Matlab, Microsoft, us.).** 220 220 221 221 == 6.1. Matlab == 222 222 223 -=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===200 +=== 6.1.1. [[Matlab rights overview>>CIT.ITO.Docs.Guides.Helpdesk.MatlabBerechtigung.WebHome]] === 224 224 225 -=== 6.1.2. [[ Ordering Matlab,License etc.(Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===202 +=== 6.1.2. [[Installing Matlab (Students/Employees/Guests)>>CIT.ITO.Docs.Guides.Helpdesk.MatlabInstallieren.WebHome]] === 226 226 227 -== =6.1.3.[[OrderingMatlab, License etc.(Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]]===204 +== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) == 228 228 229 -== 6.2. Studisoft(www.studisoft.de)==206 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>CIT.ITO.Docs.Guides.Microsoftazure.WebHome]] === 230 230 231 -=== 6.2. 1. [[Rightsoverview (Office Professional(Office365)/MicrosoftImagine/Think-cell/MsCampus>>Informatik.Helpdesk.Studisoft]] ===208 +=== 6.2.2. [[Instructions for Microsoft Azure portal products>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMicrosoftAzure.WebHome]] === 232 232 233 -== =6.2.2.[[IsoFiles / Burn imagesonDVD>>Informatik.Helpdesk.Isobrennen]]===210 +== 6.3. MS Campus EES (Employees) == 234 234 235 -== 6.3. MicrosoftAzureDevTools for Teaching(Students/ Employees)==212 +=== 6.3.1. [[Instructions for MS Campus EES products (Office and Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMsCampus.WebHome]] === 236 236 237 -=== 6.3. 1. [['MicrosoftAzureDevToolsforTeaching'replaces MicrosoftImagine>>Informatik.Helpdesk.Microsoftimagine]] ===214 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>CIT.ITO.Docs.Guides.Helpdesk.TelnetAktivieren.WebHome]] === 238 238 239 -=== 6.3. 2. [[Instructionsfor microsoftazureportalproducts>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===216 +=== 6.3.3. [[Iso Files / Burn images on DVD>>CIT.ITO.Docs.Guides.Helpdesk.Isobrennen.WebHome]] === 240 240 241 -== 6.4. MSCampusEES (Employees)==218 +== 6.4. Other software products == 242 242 243 -=== 6.4.1. [[In structionsfor MS CampusEESproducts(OfficeundWindows)>>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===220 +=== 6.4.1. [[Information about software products on Studisoft and other TUM portals>>doc:CIT.ITO.Docs.Guides.Helpdesk.Infos über Softwareprodukte auf Studisoft .WebHome]] === 244 244 245 -=== 6.4.2. [[A ctivate Telnet with Windows7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===222 +=== 6.4.2. [[Adobe Pro>>CIT.ITO.Docs.Guides.Helpdesk.AdobePro.WebHome]] === 246 246 224 +=== 6.4.3. [[Origin>>CIT.ITO.Docs.Guides.Helpdesk.Origin.WebHome]] === 247 247 248 -== 6. 5.Other softwareroducts ==226 +=== 6.4.4. [[Thinkcell>>CIT.ITO.Docs.Guides.Helpdesk.Thinkcell.WebHome]] === 249 249 250 -=== 6.5. 1.[[Origin>>Informatik.Helpdesk.Origin]] ===228 +=== 6.4.5. [[How can I install and configure SAP>>https://collab.dvb.bayern/pages/viewpage.action?pageId=67384557]] === 251 251 252 -=== 6.5.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 253 - 254 -{{id name="NetzwerK"/}} 255 - 256 256 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = 257 257 258 -All information about Network connections and Internet within the FMI Building. 232 +**All information about Network connections and the Internet within the FMI Building.** 259 259 260 260 == 7.1. Wlan == 261 261 ... ... @@ -263,48 +263,50 @@ 263 263 264 264 === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] === 265 265 266 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>I nformatik.Helpdesk.Vpn]] ===240 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>CIT.ITO.Docs.Services.VPN.WebHome]] === 267 267 268 268 == 7.2.Lan == 269 269 270 -=== 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>I nformatik.Helpdesk.Lan]] ===244 +=== 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>CIT.ITO.Docs.Guides.Helpdesk.Lan.WebHome]] === 271 271 272 -=== 7.2.2. [[Informatics Proxy>>I nformatik.Helpdesk.Network]] ===246 +=== 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] === 273 273 274 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >> https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===248 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>CIT.ITO.Docs.Services.VPN.WebHome]](Contact your Struktur-DB - administrator) === 275 275 276 -{{id name="SonstigeS"/}} 277 - 278 278 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 279 279 280 -=== 8.1. [[ Set upMatrix Chat>>Informatik.Helpdesk.Matrixchat]] ===252 +=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === 281 281 282 -=== 8.2. [[Big Blue Button>>I nformatik.Helpdesk.BigBlueButton]] ===254 +=== 8.2. [[Big Blue Button>>CIT.ITO.Docs.Services.BigBlueButton.WebHome]] === 283 283 284 -=== 8.3. [[Instructions for the RBGorder form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===256 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungFuerBestellformular.WebHome]] === 285 285 286 -=== 8.4. [[ ChangeheSamba-password(Accesson User directoryvia Wiondows)>>Informatik.Helpdesk.AendernSambaPW]] ===258 +=== 8.4. [[Set Up Network drive >>CIT.ITO.Docs.Guides.Helpdesk.Netzlaufwerk (Shared Folder).WebHome]] === 287 287 288 -=== 8.5. [[S ieverulesforthe e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===260 +=== 8.5. [[Set Up Nextcloud Calendar>>CIT.ITO.Docs.Guides.Helpdesk.NextcloudKalender.WebHome]] === 289 289 290 -=== 8.6. [[T imeMachineBackup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===262 +=== 8.6. [[The New Award Note (VGV>>CIT.ITO.Docs.Guides.Helpdesk.VGV.WebHome]]) === 291 291 292 -=== 8.7. [[ Linux BorgBackup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===264 +=== 8.7. [[Change the Samba-password (Access on User directory via Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AendernSambaPW.WebHome]] === 293 293 266 +=== 8.8. [[Sieve rules for the e-mail-filtering>>CIT.ITO.Docs.Services.E-Mail.IntumEmailFilterregeln.WebHome]] === 294 294 295 -= __{{htmlwiki="true"}}<spanclass='WYSIWYG_COLOR ' style='color:Navy'>9.Frequentlyasked questions</span>{{/html}}__=268 +=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 296 296 297 - Instructionsonhowo fix commonrorsandproblems.270 +=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 298 298 299 -= ==9.1. [[Thunderbird/Firefox doesn'tstartanymore>>Informatik.Helpdesk.Probleme]]===272 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 300 300 301 - === 9.2. [[BlackBoxloginscreenstopssesssion>>Informatik.Helpdesk.Probleme]] ===274 +Instructions on how to fix common errors and problems. 302 302 276 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] === 303 303 304 -= __{{htmlwiki="true"}}<spanclass='WYSIWYG_COLOR'style='color:Navy'>10.Security</span>{{/html}}__=278 +=== 9.2. [[BlackBox login screen stops session >>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] === 305 305 280 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ = 281 + 306 306 Instructions on how to fix malware problems 307 307 308 -=== 10.1. [[Ransomware: WannaCry>>I nformatik.Helpdesk.WannaCry]] ===284 +=== 10.1. [[Ransomware: WannaCry>>CIT.ITO.Docs.Guides.Helpdesk.WannaCry.WebHome]] === 309 309 310 -=== 10.2. [[Windows Updates>>I nformatik.Helpdesk.LrzWSUSUpdate]] ===286 +=== 10.2. [[Windows Updates>>CIT.ITO.Docs.Guides.Helpdesk.LrzWSUSUpdate.WebHome]] ===