Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 28.1
edited by Leonardo Comin
on 2023/07/06 11:39
on 2023/07/06 11:39
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... ... @@ -1,20 +1,20 @@ 1 -= Welcome to the RBG-Helpdesk! =1 += Welcome to the ITO-Helpdesk! = 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[ Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines theinfrastructure of theFaculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to theRBG.5 +The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintains the Faculties of Computer Science and Mathematics infrastructure and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 6 6 7 -Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes7 +Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 8 9 9 * the workspaces in the Rechnerhalle 10 10 * the workspaces in the offices 11 11 * the Xerox-Printers 12 -* WLAN -problems within the Uni-Network13 -* VPN -Connection to the TUM14 -* set up of the RBGcertificate15 -Furthermore the helpdesk maintains two websites .The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answersforcommon questions can be found quickly in those articles.12 +* WLAN problems within the Uni-Network 13 +* VPN Connection to the TUM 14 +* set up of the ITO certificate 15 +Furthermore, the helpdesk maintains two websites: the Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers to common questions can be found quickly in those articles. 16 16 17 - On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.17 +Voluntarily, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environment for students and staff. 18 18 19 19 But we are not responsible for 20 20 ... ... @@ -24,33 +24,31 @@ 24 24 25 25 on private systems. 26 26 27 -Questions regarding central IT -Services like TUMOnline are the responsibility ofthe[[IT-Support>>https://www.it.tum.de/it-support/]].27 +Questions regarding central IT services like TUMOnline are the responsibility of [[IT Support>>https://www.it.tum.de/it-support/]]. 28 28 29 29 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 30 30 31 -* E-Mail: r bg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de31 +* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] 32 32 * Telephone: 089 289 18018 33 -* Our [[Loca>>I nformatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]33 +* Our [[Loca>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]][[tion>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]] 34 34 35 35 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 36 36 37 37 Monday - Friday 08:00 - 18:00 Uhr. 38 38 39 -{{id name="BlackBox"/}} 40 - 41 41 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ = 42 42 43 -Everything that has to do with [[BlackBoxen>>I nformatik.Benutzerwiki.BlackBox]] and the filesystem.41 +Everything that has to do with [[BlackBoxen>>CIT.ITO.Docs.Guides.BlackBox.WebHome]] and the filesystem. 44 44 45 45 == 1.1. Remote == 46 46 47 -=== 1.1.1. [[Ssh Access>>I nformatik.Helpdesk.Ssh]] ===45 +=== 1.1.1. [[Ssh Access>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome]] === 48 48 49 -=== 1.1.2. [[Ssh Login without password>>I nformatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) ===47 +=== 1.1.2. [[Ssh Login without password>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome||anchor="OpenSSHKey"]] (SSH Key set up) === 50 50 51 -=== 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>I nformatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) ===49 +=== 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>CIT.ITO.Docs.Guides.Helpdesk.DatenTransfer.WebHome]] (Certificate, Pictures etc.) === 52 52 53 -=== 1.1.4. [[Run program ms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] ===51 +=== 1.1.4. [[Run programs so they don't terminate at the logout>>CIT.ITO.Docs.Guides.Helpdesk.ProgrammeBeimLogoutNichtBeenden.WebHome]] === 54 54 55 55 === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] === 56 56 ... ... @@ -58,204 +58,180 @@ 58 58 59 59 === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] === 60 60 61 -== 1.2. On 59 +== 1.2. On-site == 62 62 63 -=== 1.2.1. [[Log in to the computers>>I nformatik.Helpdesk.Einloggen]] ===61 +=== 1.2.1. [[Log in to the computers>>CIT.ITO.Docs.Guides.Helpdesk.Einloggen.WebHome]] === 64 64 65 65 === 1.2.2. [[Re-install programms>>Informatik.Helpdesk.ZusaetzlicheSoftware]] === 66 66 67 -=== 1.2.3. [[Restoration of deleted data>>I nformatik.Helpdesk.DatenWiederherstellung]] ===65 +=== 1.2.3. [[Restoration of deleted data>>CIT.ITO.Docs.Guides.Helpdesk.DatenWiederherstellung.WebHome]] === 68 68 69 69 === 1.2.4. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 70 70 71 -=== 1.2.5. [[Teamviewer installieren>>I nformatik.Helpdesk.Teamviewer]] ===69 +=== 1.2.5. [[Teamviewer installieren>>CIT.ITO.Docs.Guides.Helpdesk.Teamviewer.WebHome]] === 72 72 73 - {{idname="AccounT"/}}71 +=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] === 74 74 75 75 74 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 76 76 77 77 78 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 79 79 80 -== 2.1. RBG(in.tum/ma.tum/cit.tum) ==78 +== 2.1. CIT (in.tum/ma.tum/cit.tum) == 81 81 82 -Information on hosting an doverview yourRBGaccount.80 +Information on hosting an overview of your CIT account. 83 83 84 -=== 2.1.1. [[Account Information (Student/Coworker/Guest)>>I nformatik.Helpdesk.Account]] ===82 +=== 2.1.1. [[Account Information (Student/Coworker/Guest)>>CIT.ITO.Docs.Guides.Helpdesk.Account.WebHome]] === 85 85 86 -=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===84 +=== 2.1.2. [[Change the password of the CIT-Credentials>>CIT.ITO.Docs.Services.CIT-Account.PasswordChange.WebHome]] === 87 87 88 -=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===86 +=== 2.1.3. [[Find out the password of the CIT-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Passwortnachlesen.WebHome]] === 89 89 90 -=== 2.1.4. [[Reset passwor tofRBG-Credentials yourself / Activate theRBGAccount>>Informatik.Helpdesk.Passwortzurücksetzen]] ===88 +=== 2.1.4. [[Reset the password of ITO-Credentials yourself / Activate the ITO Account>>CIT.ITO.Docs.Guides.Helpdesk.Passwortzurücksetzen.WebHome]] === 91 91 92 -=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===90 +=== 2.1.5. [[Reset password of the ITO-Credentials>>https://wiki.ito.cit.tum.de/bin/view/Informatik/Helpdesk/Passwortzurücksetzen#]] === 93 93 94 94 === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 95 95 96 -=== 2.1.7. [[Create anownwebsite>>Informatik.Helpdesk.EigeneHomepage]] ===94 +=== 2.1.7. [[Create your website>>CIT.ITO.Docs.Guides.Helpdesk.EigeneHomepage.WebHome]] === 97 97 98 -=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===96 +=== 2.1.8. [[My name has changed. Can I change my CIT credentials?>>CIT.ITO.Docs.Guides.Helpdesk.NamensAenderung.WebHome]] === 99 99 100 -=== 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>I nformatik.Helpdesk.Accountverlaengern]] ===98 +=== 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] === 101 101 102 -=== 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>I nformatik.Helpdesk.Kennungbeantragen]] ===100 +=== 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>CIT.ITO.Docs.Services.CIT-Account.Application.WebHome]] === 103 103 104 104 == 2.2. TUM-Online (LRZ- Credentials) == 105 105 106 -=== 2.2.1. [[Apply for LRZ-Login for guests and external student assistants>>I nformatik.Helpdesk.Gastaccount]] ===104 +=== 2.2.1. [[Apply for LRZ-Login for guests and external student assistants>>CIT.ITO.Docs.Guides.Helpdesk.Gastaccount.WebHome]] === 107 107 108 -=== 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>I nformatik.Helpdesk.Pinfuertumonline]] ===106 +=== 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>CIT.ITO.Docs.Guides.Helpdesk.Pinfuertumonline.WebHome]] === 109 109 110 -=== 2.2.3. [[Reset Password for LRZ-Credentials>>I nformatik.Helpdesk.Lrzpasswortaenderung]] ===108 +=== 2.2.3. [[Reset Password for LRZ-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Lrzpasswortaenderung.WebHome]] === 111 111 112 -=== 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>I nformatik.Helpdesk.Mailaccount]] ===110 +=== 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] === 113 113 114 -{{id name="EmaiL"/}} 115 - 116 - 117 - 118 118 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ = 119 119 120 -= 3.1. RBG(in.tum/ma.tum/cit.tum) =114 += 3.1. CIT (in.tum/ma.tum/cit.tum) = 121 121 122 -All information sabout hosting and set upofRBGmail addresses.116 +All information about hosting and setting up CIT mail addresses. 123 123 124 -=== 3.1.1. [[How do I set up my RBGe-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===118 +=== 3.1.1. [[How do I set up my CIT e-mail account?>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]] === 125 125 126 -=== 3.1.2. [[Self nformatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===120 +=== 3.1.2. [[Self-Service Portal: Forwarding, Vacation Message, other e-mail settings>>CIT.ITO.Docs.Guides.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz.WebHome]] === 127 127 128 -=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>I nformatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===122 +=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>CIT.ITO.Docs.Guides.Helpdesk.MailserverAbsenderbeschraenkung.WebHome]] === 129 129 130 -=== 3.1.4. [[How do I set up the CIT LDAP address book?>>I nformatik.Helpdesk.Citldap]] ===124 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>CIT.ITO.Docs.Services.E-Mail.LDAP Address Book.WebHome]] === 131 131 132 -=== 3.1.5. [[Shared folder in the CIT domain>>I nformatik.Helpdesk.CitSharedFolder]] ===126 +=== 3.1.5. [[Shared folder in the CIT domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]] === 133 133 134 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>I nformatik.Helpdesk.Sharedfolder]] ===128 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] === 135 135 136 -=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>I nformatik.Helpdesk.Funktionsadresse]] ===130 +=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderMA.WebHome]] === 137 137 138 -=== 3.1.8. [[ RBGe-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===132 +=== 3.1.8. [[CIT e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] === 139 139 140 -=== 3.1.9.[[Save the message as a n.eml file>>Informatik.Helpdesk.Emldatei]] ===134 +=== 3.1.9.[[Save the message as a .eml file>>CIT.ITO.Docs.Services.E-Mail.eml file.WebHome]] === 141 141 142 142 == 3.2. TUM (LRZ) == 143 143 144 -=== 3.2.1. [[How to set up an e-mail account?>>I nformatik.Helpdesk.TumEmail]] ===138 +=== 3.2.1. [[How to set up an e-mail account?>>CIT.ITO.Docs.Guides.Helpdesk.TumEmail.WebHome]] === 145 145 146 -=== 3.2.2. [[TUM Exchange>>I nformatik.Helpdesk.TumExchange]] ===140 +=== 3.2.2. [[TUM Exchange>>CIT.ITO.Docs.Guides.Helpdesk.TumExchange.WebHome]] === 147 147 148 -=== 3.2.3. [[TUM Address book>>I nformatik.Helpdesk.AddressBook]] ===142 +=== 3.2.3. [[TUM Address book>>CIT.ITO.Docs.Guides.Helpdesk.AddressBook.WebHome]] === 149 149 150 -=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>I nformatik.Helpdesk.Mailaccount]] ===144 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] === 151 151 152 -=== 3.2.5. [[Shared Mailbox at the TUM>>I nformatik.Helpdesk.Sharedmailbox]] ===146 +=== 3.2.5. [[Shared Mailbox at the TUM>>CIT.ITO.Docs.Guides.Helpdesk.Sharedmailbox.WebHome]] === 153 153 154 -{{id name="ZertifikaT"/}} 155 - 156 156 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = 157 157 158 -=== 4.1. [[General Information sabout the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===150 +=== 4.1. [[General Information about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] === 159 159 160 -=== 4.2. [[Certificate request, download>>I nformatik.Helpdesk.BenutzerZertifikate]] ===152 +=== 4.2. [[Certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Benutzerzertifikat.WebHome]] === 161 161 162 -=== 4.3. [[Group certificate request, download>>I nformatik.Helpdesk.GruppenzertifikatBeantragen]] ===154 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich ein Gruppenzertifikat beantragen?.WebHome]] === 163 163 164 -=== 4.4. [[ RBGCertificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===156 +=== 4.4. [[ITO Certificate set up, extend>>CIT.ITO.Docs.Services.Certificates.Client Certificate.BenutzerZertifikateInstallieren.WebHome]] === 165 165 166 -=== 4.5. [[Export TUM/ RBGcertificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===158 +=== 4.5. [[Export TUM/ITO certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Export of a user certificate.WebHome]] === 167 167 168 -=== 4.6. [[Set up TUM/ RBGcertificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===160 +=== 4.6. [[Set up the TUM/ITO certificate on a mobile device>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich das CIT Zertifikat auf mobilem Gerät einrichten?.WebHome]] === 169 169 170 -=== 4.7. [[Digital signature with certificate>>I nformatik.Helpdesk.DigitaleUnterschrift]] ===162 +=== 4.7. [[Digital signature with certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie erstelle ich eine digitale Unterschrift mit Zertifikat?.WebHome]] === 171 171 172 -=== 4.8. [[Validation of digital signature>>I nformatik.Helpdesk.DigitaleUnterschriftValidieren]] ===164 +=== 4.8. [[Validation of digital signature>>CIT.ITO.Docs.Guides.Helpdesk.DigitaleUnterschriftValidieren.WebHome]] === 173 173 174 -{{id name="DruckeN"/}} 175 - 176 176 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = 177 177 178 178 All Information about the Xerox Printers. 179 179 180 -== 5. General Information about the Xerox Printers == 170 +=== 5. General Information about the Xerox Printers === 181 181 182 - {{idname="DruckenStudenten"/}}172 +=== 5.1. [[Printing in the Rechnerhalle with FollowMe>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === 183 183 184 -== 5. 1.ingfor Students==174 +=== 5.2. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] === 185 185 186 -=== 5. 1.1.[[PrintingintheRechnerhallewith FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] ===176 +=== 5.3. [[Print from the web on Qpilot>>CIT.ITO.Docs.Guides.Helpdesk.Druckenucentral.WebHome]] === 187 187 188 -=== 5. 2.2.[[Printfrom theweb onQpilot>>Informatik.Helpdesk.Druckenucentral]] ===178 +=== 5.4. [[Printing Thesis, Seminar, etc>>CIT.ITO.Docs.Guides.Helpdesk.Printer.WebHome]] === 189 189 190 -=== 5. 1.3.[[PrintingThesis, Seminar,etc>>Informatik.Helpdesk.Printer]] ===180 +=== 5.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === 191 191 192 -=== 5. 1.4.[[Scan toUSB-Stickwiththe XEROX WorkCentre7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===182 +=== 5.6. [[FollowMe: Driver installation and setup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] === 193 193 194 - {{idname="DruckenMitarbeiter"/}}184 +=== 5.7. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 195 195 196 -== 5. 2.PrintingforEmployees(Followme/Qpilot)==186 +=== 5.8. [[Collect your prints from Xerox Work Centre 7835 >>https://wiki.ito.cit.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 197 197 198 -=== 5. 2.1.[[FollowMe:Driverinstallationandsetup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===188 +=== 5.9. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] === 199 199 200 -=== 5. 2.2.[[PrintfromthewebonQpilot>>Informatik.Helpdesk.Druckenucentral]] ===190 +=== 5.10. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 201 201 202 -=== 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 203 204 -=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 205 205 206 -=== 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 207 - 208 -=== 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === 209 - 210 -=== 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] === 211 - 212 -=== 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] === 213 - 214 -=== 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 215 - 216 -{{id name="SoftwareBezug"/}} 217 - 218 - 219 - 220 220 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ = 221 221 222 -All information about ordering Software within the master contracts (Matlab, Microsoft, u ws.).196 +**All information about ordering Software within the master contracts (Matlab, Microsoft, us.).** 223 223 224 224 == 6.1. Matlab == 225 225 226 -=== 6.1.1. [[Matlab rights overview>>I nformatik.Helpdesk.MatlabBerechtigung]] ===200 +=== 6.1.1. [[Matlab rights overview>>CIT.ITO.Docs.Guides.Helpdesk.MatlabBerechtigung.WebHome]] === 227 227 228 -=== 6.1.2. [[Installing Matlab (Students/Employees)>>I nformatik.Helpdesk.MatlabInstallieren]] ===202 +=== 6.1.2. [[Installing Matlab (Students/Employees/Guests)>>CIT.ITO.Docs.Guides.Helpdesk.MatlabInstallieren.WebHome]] === 229 229 230 -=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] === 231 - 232 232 == 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) == 233 233 234 -=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>I nformatik.Helpdesk.Microsoftimagine]] ===206 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>CIT.ITO.Docs.Guides.Microsoftazure.WebHome]] === 235 235 236 -=== 6.2.2. [[Instructions for microsoftazure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===208 +=== 6.2.2. [[Instructions for Microsoft Azure portal products>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMicrosoftAzure.WebHome]] === 237 237 238 238 == 6.3. MS Campus EES (Employees) == 239 239 240 -=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===212 +=== 6.3.1. [[Instructions for MS Campus EES products (Office and Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMsCampus.WebHome]] === 241 241 242 -=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>I nformatik.Helpdesk.TelnetAktivieren]] ===214 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>CIT.ITO.Docs.Guides.Helpdesk.TelnetAktivieren.WebHome]] === 243 243 244 -=== 6.3.3. [[Iso Files / Burn images on DVD>>I nformatik.Helpdesk.Isobrennen]] ===216 +=== 6.3.3. [[Iso Files / Burn images on DVD>>CIT.ITO.Docs.Guides.Helpdesk.Isobrennen.WebHome]] === 245 245 246 246 == 6.4. Other software products == 247 247 248 -=== 6.4.1. [[ AdobePro>>Informatik.Helpdesk.AdobePro]] ===220 +=== 6.4.1. [[Information about software products on Studisoft and other TUM portals>>doc:CIT.ITO.Docs.Guides.Helpdesk.Infos über Softwareprodukte auf Studisoft .WebHome]] === 249 249 250 -=== 6.4.2. [[ Origin>>Informatik.Helpdesk.Origin]] ===222 +=== 6.4.2. [[Adobe Pro>>CIT.ITO.Docs.Guides.Helpdesk.AdobePro.WebHome]] === 251 251 252 -=== 6.4.3. [[ Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===224 +=== 6.4.3. [[Origin>>CIT.ITO.Docs.Guides.Helpdesk.Origin.WebHome]] === 253 253 254 - {{idame="NetzwerK"/}}226 +=== 6.4.4. [[Thinkcell>>CIT.ITO.Docs.Guides.Helpdesk.Thinkcell.WebHome]] === 255 255 228 +=== 6.4.5. [[How can I install and configure SAP>>https://collab.dvb.bayern/pages/viewpage.action?pageId=67384557]] === 229 + 256 256 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = 257 257 258 -All information about Network connections and Internet within the FMI Building. 232 +**All information about Network connections and the Internet within the FMI Building.** 259 259 260 260 == 7.1. Wlan == 261 261 ... ... @@ -263,60 +263,50 @@ 263 263 264 264 === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] === 265 265 266 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>I nformatik.Helpdesk.Vpn]] ===240 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>CIT.ITO.Docs.Services.VPN.WebHome]] === 267 267 268 268 == 7.2.Lan == 269 269 270 -=== 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>I nformatik.Helpdesk.Lan]] ===244 +=== 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>CIT.ITO.Docs.Guides.Helpdesk.Lan.WebHome]] === 271 271 272 -=== 7.2.2. [[Informatics Proxy>>I nformatik.Helpdesk.Network]] ===246 +=== 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] === 273 273 274 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>I nformatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===248 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>CIT.ITO.Docs.Services.VPN.WebHome]](Contact your Struktur-DB - administrator) === 275 275 276 - 277 - 278 -{{id name="SonstigeS"/}} 279 - 280 - 281 281 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 282 282 283 -=== 8.1. [[Matrix Chat>>I nformatik.Helpdesk.MatrixChat.WebHome]] ===252 +=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === 284 284 285 -=== 8.2. [[Big Blue Button>>I nformatik.Helpdesk.BigBlueButton]] ===254 +=== 8.2. [[Big Blue Button>>CIT.ITO.Docs.Services.BigBlueButton.WebHome]] === 286 286 287 -=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>I nformatik.Helpdesk.AnleitungFuerBestellformular]] ===256 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungFuerBestellformular.WebHome]] === 288 288 289 -=== 8.4. [[Set Up Networkdrive>>I nformatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===258 +=== 8.4. [[Set Up Network drive >>CIT.ITO.Docs.Guides.Helpdesk.Netzlaufwerk (Shared Folder).WebHome]] === 290 290 291 -=== 8.5. [[Set Up Nextcloud Calend er>>Informatik.Helpdesk.NextcloudKalender]] ===260 +=== 8.5. [[Set Up Nextcloud Calendar>>CIT.ITO.Docs.Guides.Helpdesk.NextcloudKalender.WebHome]] === 292 292 293 -=== 8.6. [[The New Award Note (VGV>>I nformatik.Helpdesk.VGV]]) ===262 +=== 8.6. [[The New Award Note (VGV>>CIT.ITO.Docs.Guides.Helpdesk.VGV.WebHome]]) === 294 294 295 -=== 8.7. [[Change the Samba-password (Access on User directory via Wi ondows) >>Informatik.Helpdesk.AendernSambaPW]] ===264 +=== 8.7. [[Change the Samba-password (Access on User directory via Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AendernSambaPW.WebHome]] === 296 296 297 -=== 8.8. [[Sieve rules for the e-mail-filtering>>I nformatik.Helpdesk.IntumEmailFilterregeln]] ===266 +=== 8.8. [[Sieve rules for the e-mail-filtering>>CIT.ITO.Docs.Services.E-Mail.IntumEmailFilterregeln.WebHome]] === 298 298 299 299 === 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 300 300 301 301 === 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 302 302 303 - 304 - 305 - 306 306 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 307 307 308 308 Instructions on how to fix common errors and problems. 309 309 310 -=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>I nformatik.Helpdesk.Probleme]] ===276 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] === 311 311 312 -=== 9.2. [[BlackBox login screen stops sess sion >>Informatik.Helpdesk.Probleme]] ===278 +=== 9.2. [[BlackBox login screen stops session >>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] === 313 313 314 - 315 - 316 316 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ = 317 317 318 318 Instructions on how to fix malware problems 319 319 320 -=== 10.1. [[Ransomware: WannaCry>>I nformatik.Helpdesk.WannaCry]] ===284 +=== 10.1. [[Ransomware: WannaCry>>CIT.ITO.Docs.Guides.Helpdesk.WannaCry.WebHome]] === 321 321 322 -=== 10.2. [[Windows Updates>>I nformatik.Helpdesk.LrzWSUSUpdate]] ===286 +=== 10.2. [[Windows Updates>>CIT.ITO.Docs.Guides.Helpdesk.LrzWSUSUpdate.WebHome]] ===