Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 26.1
edited by Aysegül Omus
on 2023/03/23 12:53
Change comment: There is no comment for this version
To version 31.1
edited by Thomas Walter Erbesdobler
on 2023/08/28 15:46
Change comment: Renamed back-links.

Summary

Details

Page properties
Author
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1 -XWiki.kahraman
1 +XWiki.erbesdob
Content
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117 117  
118 118  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
119 119  
120 -= 3.1. RBG (in.tum/ma.tum/cit.tum) =
120 += 3.1. ITO (in.tum/ma.tum/cit.tum) =
121 121  
122 -All informations about hosting and set up of RBG mail addresses.
122 +All informations about hosting and set up of ITO mail addresses.
123 123  
124 -=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
124 +=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
125 125  
126 126  === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
127 127  
... ... @@ -135,7 +135,7 @@
135 135  
136 136  === 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
137 137  
138 -=== 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
138 +=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
139 139  
140 140  === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
141 141  
... ... @@ -273,34 +273,34 @@
273 273  
274 274  === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
275 275  
276 +
277 +
276 276  {{id name="SonstigeS"/}}
277 277  
278 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Netzlaufwerke einbinden</span>{{/html}}__ =
279 279  
280 -=== 9.1. [[TUM Netzlaufwerk (nas.ads.mwn.de) >>Informatik.Helpdesk.TUMNetzlaufwerk.WebHome]] ===
281 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
281 281  
282 -=== 9.2. [[CIT Netzlaufwerk >>Informatik.Helpdesk.CITNetzlaufwerk.WebHome]] ===
283 +=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] ===
283 283  
284 -=== 9.3. [[RBG Netzlaufwerk >>Informatik.Helpdesk.RBGNetzlaufwerk.WebHome]] ===
285 +=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
285 285  
286 -=== 9.3. [[SIM Netzlaufwerk >>Informatik.Helpdesk.SIMNetzlaufwerk.WebHome]] ===
287 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
287 287  
289 +=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===
288 288  
289 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Other</span>{{/html}}__ =
291 +=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] ===
290 290  
291 -=== 9.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===
293 +=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) ===
292 292  
293 -=== 9.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
295 +=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
294 294  
295 -=== 9.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
297 +=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
296 296  
297 -=== 9.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
299 +=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
298 298  
299 -=== 9.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
301 +=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
300 300  
301 -=== 9.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
302 302  
303 -=== 9.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
304 304  
305 305  
306 306  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
... ... @@ -307,15 +307,16 @@
307 307  
308 308  Instructions on how to fix common errors and problems.
309 309  
310 -=== 10.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
310 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
311 311  
312 -=== 10.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
312 +=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
313 313  
314 314  
315 +
315 315  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
316 316  
317 317  Instructions on how to fix malware problems
318 318  
319 -=== 11.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===
320 +=== 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===
320 320  
321 -=== 11.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===
322 +=== 10.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===