Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 26.1
edited by Aysegül Omus
on 2023/03/23 12:53
on 2023/03/23 12:53
Change comment:
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To version 18.1
edited by Aysegül Omus
on 2023/03/10 13:50
on 2023/03/10 13:50
Change comment:
There is no comment for this version
Summary
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Page properties (1 modified, 0 added, 0 removed)
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... ... @@ -145,12 +145,10 @@ 145 145 146 146 === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] === 147 147 148 -=== 3.2.3. [[TUM Addressbook>>Informatik.Helpdesk.AddressBook]] ===148 +=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] === 149 149 150 -=== 3.2.4. [[ TUMe-mailaccountafterexmatriculation/endof employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===150 +=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 151 151 152 -=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 153 - 154 154 {{id name="ZertifikaT"/}} 155 155 156 156 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = ... ... @@ -163,14 +163,16 @@ 163 163 164 164 === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 165 165 166 -=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 164 +=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 167 167 168 -=== 4.6. [[Set up TUM/RBGcertificate onamobiledevice>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===166 +=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] === 169 169 170 -=== 4.7. [[ Digitalsignaturewithcertificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===168 +=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 171 171 172 -=== 4.8. [[ Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===170 +=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 173 173 172 +=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 173 + 174 174 {{id name="DruckeN"/}} 175 175 176 176 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = ... ... @@ -195,14 +195,12 @@ 195 195 196 196 == 5.2. Printing for Employees (Followme/Qpilot) == 197 197 198 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>> https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Benutzerwiki.XeroxDrucker/]] === 199 199 200 200 === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 201 201 202 202 === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 - 204 204 === 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 205 - 206 206 === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 207 207 208 208 === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === ... ... @@ -275,47 +275,36 @@ 275 275 276 276 {{id name="SonstigeS"/}} 277 277 278 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Netzlaufwerke einbinden</span>{{/html}}__ =276 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 279 279 280 -=== 9.1. [[TUM Netzlaufwerk(nas.ads.mwn.de)>>Informatik.Helpdesk.TUMNetzlaufwerk.WebHome]] ===278 +=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] === 281 281 282 -=== 9.2. [[CITNetzlaufwerk>>Informatik.Helpdesk.CITNetzlaufwerk.WebHome]] ===280 +=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 283 283 284 -=== 9.3. [[RBGNetzlaufwerk>>Informatik.Helpdesk.RBGNetzlaufwerk.WebHome]] ===282 +=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 285 285 286 -=== 9.3. [[SIM Netzlaufwerk>>Informatik.Helpdesk.SIMNetzlaufwerk.WebHome]] ===284 +=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 287 287 286 +=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 288 288 289 -= __{{htmlwiki="true"}}<spanclass='WYSIWYG_COLOR ' style='color:Navy'>9. Other</span>{{/html}}__=288 +=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 290 290 291 -=== 9.1. [[MatrixChat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===290 +=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 292 292 293 -=== 9.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 294 294 295 -= ==9.3.[[InstructionsfortheRBGorder form (onlyformployees of the faculties of Informaticsand Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]]===293 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Frequently asked questions</span>{{/html}}__ = 296 296 297 -=== 9.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 298 - 299 -=== 9.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 300 - 301 -=== 9.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 302 - 303 -=== 9.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 304 - 305 - 306 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 307 - 308 308 Instructions on how to fix common errors and problems. 309 309 310 -=== 10.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===297 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] === 311 311 312 -=== 10.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===299 +=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] === 313 313 314 314 315 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1 1. Security</span>{{/html}}__ =302 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Security</span>{{/html}}__ = 316 316 317 317 Instructions on how to fix malware problems 318 318 319 -=== 1 1.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===306 +=== 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] === 320 320 321 -=== 1 1.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===308 +=== 10.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===