Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 25.1
edited by Aysegül Omus
on 2023/03/23 12:52
on 2023/03/23 12:52
Change comment:
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To version 14.1
edited by Aysegül Omus
on 2023/03/09 14:17
on 2023/03/09 14:17
Change comment:
There is no comment for this version
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Page properties (1 modified, 0 added, 0 removed)
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... ... @@ -12,7 +12,7 @@ 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 14 * set up of the RBG certificate 15 -Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 15 +Furthermore the helpdesk maintains two websites. The Wiki [[xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -30,7 +30,7 @@ 30 30 31 31 * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de 32 32 * Telephone: 089 289 18018 33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]]o[[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 35 35 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 36 36 ... ... @@ -121,13 +121,13 @@ 121 121 122 122 All informations about hosting and set up of RBG mail addresses. 123 123 124 -=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk. CittumEmail.WebHome]] ===124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] === 125 125 126 126 === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 127 127 128 128 === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] === 129 129 130 -=== 3.1.4. [[How do I set up the CITLDAP address book?>>Informatik.Helpdesk.Citldap]] ===130 +=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] === 131 131 132 132 === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] === 133 133 ... ... @@ -145,12 +145,10 @@ 145 145 146 146 === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] === 147 147 148 -=== 3.2.3. [[TUM Addressbook>>Informatik.Helpdesk.AddressBook]] ===148 +=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] === 149 149 150 -=== 3.2.4. [[ TUMe-mailaccountafterexmatriculation/endof employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===150 +=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 151 151 152 -=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 153 - 154 154 {{id name="ZertifikaT"/}} 155 155 156 156 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = ... ... @@ -163,14 +163,16 @@ 163 163 164 164 === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 165 165 166 -=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 164 +=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 167 167 168 -=== 4.6. [[Set up TUM/RBGcertificate onamobiledevice>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===166 +=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] === 169 169 170 -=== 4.7. [[ Digitalsignaturewithcertificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===168 +=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 171 171 172 -=== 4.8. [[ Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===170 +=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 173 173 172 +=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 173 + 174 174 {{id name="DruckeN"/}} 175 175 176 176 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = ... ... @@ -195,14 +195,12 @@ 195 195 196 196 == 5.2. Printing for Employees (Followme/Qpilot) == 197 197 198 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>> https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] === 199 199 200 200 === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 201 201 202 202 === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 203 204 -=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 205 - 206 206 === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 207 207 208 208 === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === ... ... @@ -275,47 +275,36 @@ 275 275 276 276 {{id name="SonstigeS"/}} 277 277 278 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Netzlaufwerke einbinden</span>{{/html}}__ =276 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 279 279 280 -=== 9.1. [[TUM Netzlaufwerknas.ads.mwn.de>>Informatik.Helpdesk.TUMNetzlaufwerk.WebHome]] ===278 +=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] === 281 281 282 -=== 9.2. [[CITNetzlaufwerk>>Informatik.Helpdesk.CITNetzlaufwerk.WebHome]] ===280 +=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 283 283 284 -=== 9.3. [[RBGNetzlaufwerk>>Informatik.Helpdesk.RBGNetzlaufwerk.WebHome]] ===282 +=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 285 285 286 -=== 9.3. [[SIM Netzlaufwerk>>Informatik.Helpdesk.SIMNetzlaufwerk.WebHome]] ===284 +=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 287 287 286 +=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 288 288 289 -= __{{htmlwiki="true"}}<spanclass='WYSIWYG_COLOR ' style='color:Navy'>9. Other</span>{{/html}}__=288 +=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 290 290 291 -=== 9.1. [[MatrixChat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===290 +=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 292 292 293 -=== 9.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 294 294 295 -= ==9.3.[[InstructionsfortheRBGorder form (onlyformployees of the faculties of Informaticsand Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]]===293 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Frequently asked questions</span>{{/html}}__ = 296 296 297 -=== 9.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 298 - 299 -=== 9.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 300 - 301 -=== 9.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 302 - 303 -=== 9.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 304 - 305 - 306 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 307 - 308 308 Instructions on how to fix common errors and problems. 309 309 310 -=== 10.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===297 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] === 311 311 312 -=== 10.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===299 +=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] === 313 313 314 314 315 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1 1. Security</span>{{/html}}__ =302 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Security</span>{{/html}}__ = 316 316 317 317 Instructions on how to fix malware problems 318 318 319 -=== 1 1.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===306 +=== 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] === 320 320 321 -=== 1 1.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===308 +=== 10.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===