Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 25.1
edited by Aysegül Omus
on 2023/03/23 12:52
Change comment: There is no comment for this version
To version 1.1
edited by wikibot
on 2023/02/05 20:30
Change comment: Imported from foswiki

Summary

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Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.kahraman
1 +XWiki.wikibot
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1 1  = Welcome to the RBG-Helpdesk! =
2 2  
3 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
3 +== {{html wiki="true"}}
4 +<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>
5 +{{/html}} ==
4 4  
5 5  The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the RBG.
6 6  
7 7  Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes
8 -
9 9  * the workspaces in the Rechnerhalle
10 10  * the workspaces in the offices
11 11  * the Xerox-Printers
... ... @@ -12,50 +12,46 @@
12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 14  * set up of the RBG certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.in.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 16  
17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
18 18  
19 19  But we are not responsible for
20 -
21 21  * viruses
22 22  * hardware damage
23 23  * data transfer
24 -
25 25  on private systems.
26 26  
27 27  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
28 28  
29 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
30 -
28 +== {{html wiki="true"}}
29 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>
30 +{{/html}} ==
31 31  * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
32 32  * Telephone: 089 289 18018
33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
35 -== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
35 +== {{html wiki="true"}}
36 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>
37 +{{/html}} ==
36 36  
37 37  Monday - Friday 08:00 - 18:00 Uhr.
38 38  
39 -{{id name="BlackBox"/}}
41 +{{id name="BlackBox" /}}
42 += __{{html wiki="true"}}
43 +<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>
44 +{{/html}}__ =
40 40  
41 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
42 -
43 43  Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem.
44 44  
45 45  == 1.1. Remote ==
46 46  
47 47  === 1.1.1. [[Ssh Access>>Informatik.Helpdesk.Ssh]] ===
48 -
49 49  === 1.1.2. [[Ssh Login without password>>Informatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) ===
50 -
51 51  === 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>Informatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) ===
52 -
53 53  === 1.1.4. [[Run programms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] ===
54 -
55 55  === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] ===
56 -
57 57  === 1.1.6. [[Remote Desktop Access (Windows)>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/WindowsRemoteSupport]] ===
58 -
59 59  === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] ===
60 60  
61 61  == 1.2. On site ==
... ... @@ -70,12 +70,14 @@
70 70  
71 71  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
72 72  
73 -{{id name="AccounT"/}}
70 +{{id name="AccounT" /}}
74 74  
75 75  
76 76  
77 77  
78 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
75 += __{{html wiki="true"}}
76 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Account</span>
77 +{{/html}}__ =
79 79  
80 80  == 2.1. RBG (in.tum/ma.tum/cit.tum) ==
81 81  
... ... @@ -95,7 +95,7 @@
95 95  
96 96  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
97 97  
98 -=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
97 +=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
99 99  
100 100  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
101 101  
... ... @@ -108,214 +108,195 @@
108 108  === 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>Informatik.Helpdesk.Pinfuertumonline]] ===
109 109  
110 110  === 2.2.3. [[Reset Password for LRZ-Credentials>>Informatik.Helpdesk.Lrzpasswortaenderung]] ===
111 -
112 112  === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] ===
113 113  
114 -{{id name="EmaiL"/}}
112 +{{id name="EmaiL" /}}
115 115  
116 116  
117 117  
118 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
116 += __{{html wiki="true"}}
117 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. E-Mail</span>
118 +{{/html}}
119 119  
120 -= 3.1. RBG (in.tum/ma.tum/cit.tum) =
121 121  
122 -All informations about hosting and set up of RBG mail addresses.
123 123  
124 -=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
125 125  
126 -=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
127 127  
128 -=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
124 +== 3.1 RBG (in.tum/ma.tum/cit.tum) ==__ =
129 129  
130 -=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
126 +All informations about hosting and set up of RBG mail addresses.
131 131  
128 +=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
129 +=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
130 +=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
131 +=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
132 132  === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
133 -
134 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
135 -
136 -=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
137 -
133 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}
134 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Informatik</span>
135 +{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
136 +=== 3.1.7. [[Function Address ({{html wiki="true"}}
137 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Mathematik</span>
138 +{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
138 138  === 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
139 -
140 140  === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
141 141  
142 -== 3.2. TUM (LRZ) ==
142 +== 3.2. TUM (LRZ)</u> ==
143 143  
144 144  === 3.2.1. [[How to set up an e-mail account?>>Informatik.Helpdesk.TumEmail]] ===
145 -
146 146  === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
147 147  
148 -=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] ===
147 +=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
148 +=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
149 149  
150 -=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
150 +{{id name="ZertifikaT" /}}
151 151  
152 -=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
153 153  
154 -{{id name="ZertifikaT"/}}
155 155  
156 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
154 += __{{html wiki="true"}}
155 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Certificates</span>
156 +{{/html}}__ =
157 157  
158 158  === 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
159 -
160 160  === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
161 -
162 162  === 4.3. [[Group certificate request, download>>Informatik.Helpdesk.GruppenzertifikatBeantragen]] ===
163 -
164 164  === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
162 +=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
163 +=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] ===
164 +=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
165 +=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
166 +=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
165 165  
166 -=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
168 +{{id name="DruckeN" /}}
167 167  
168 -=== 4.6. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
169 169  
170 -=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
171 171  
172 -=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
173 173  
174 -{{id name="DruckeN"/}}
173 += __{{html wiki="true"}}
174 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Printing</span>
175 +{{/html}}__ =
175 175  
176 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
177 -
178 178  All Information about the Xerox Printers.
179 179  
180 180  == 5. General Information about the Xerox Printers ==
181 181  
182 -{{id name="DruckenStudenten"/}}
183 -
181 +{{id name="DruckenStudenten" /}}
184 184  == 5.1. Printing for Students ==
185 185  
186 186  === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] ===
187 -
188 188  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
189 -
190 190  === 5.1.3. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] ===
191 -
192 192  === 5.1.4. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
193 193  
194 -{{id name="DruckenMitarbeiter"/}}
189 +{{id name="DruckenMitarbeiter" /}}
195 195  
196 -== 5.2. Printing for Employees (Followme/Qpilot) ==
191 +== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
197 197  
198 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
199 -
193 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
200 200  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
201 -
202 202  === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
203 -
204 -=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
205 -
206 206  === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
207 -
208 208  === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
209 -
210 210  === 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] ===
211 -
212 212  === 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
213 -
214 214  === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] ===
215 215  
216 -{{id name="SoftwareBezug"/}}
202 +{{id name="SoftwareBezug" /}}
217 217  
218 218  
219 219  
220 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ =
206 += __{{html wiki="true"}}
207 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Ordering Software</span>
208 +{{/html}}__ =
221 221  
222 222  All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).
223 223  
224 224  == 6.1. Matlab ==
213 +=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
214 +=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
215 +=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
225 225  
226 -=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
217 +== 6.2. Studisoft (www.studisoft.de) ==
218 +=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
219 +=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
227 227  
228 -=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
221 +== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
222 +=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
223 +=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
229 229  
230 -=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
225 +== 6.4. MS Campus EES (Employees) ==
226 +=== 6.4.1. [[General informations for MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]] ===
227 +=== 6.4.2. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.Anleitungfuermscampus]] ===
228 +=== 6.4.3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
231 231  
232 -== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
230 +== 6.5. Office Professional (Office 365) (Students) ==
231 +=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] ===
232 +=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] ===
233 233  
234 -=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
234 +== 6.6. Other software products ==
235 +=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
236 +=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
235 235  
236 -=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
238 +{{id name="NetzwerK" /}}
237 237  
238 -== 6.3. MS Campus EES (Employees) ==
239 239  
240 -=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
241 241  
242 -=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
242 += __{{html wiki="true"}}
243 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Network / Internet</span>
244 +{{/html}}__ =
243 243  
244 -=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
245 -
246 -== 6.4. Other software products ==
247 -
248 -=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
249 -
250 -=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
251 -
252 -=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
253 -
254 -{{id name="NetzwerK"/}}
255 -
256 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
257 -
258 258  All information about Network connections and Internet within the FMI Building.
259 259  
260 260  == 7.1. Wlan ==
261 -
262 262  === 7.1.1. [[WLAN (Eduroam)>>Informatik.Helpdesk.Wifi]] ===
263 -
264 264  === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
251 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}
252 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees only</span>
253 +{{/html}})>>Informatik.Helpdesk.Vpn]] ===
265 265  
266 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] ===
267 -
268 268  == 7.2.Lan ==
269 -
270 270  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
271 -
272 272  === 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
258 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}
259 +<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees ONLY</span>
260 +{{/html}}) >>https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===
273 273  
274 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
262 +{{id name="SonstigeS" /}}
275 275  
276 -{{id name="SonstigeS"/}}
277 277  
278 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Netzlaufwerke einbinden</span>{{/html}}__ =
279 279  
280 -=== 9.1. [[TUM Netzlaufwerk nas.ads.mwn.de>>Informatik.Helpdesk.TUMNetzlaufwerk.WebHome]] ===
266 += __{{html wiki="true"}}
267 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Other</span>
268 +{{/html}}__ =
281 281  
282 -=== 9.2. [[CIT Netzlaufwerk >>Informatik.Helpdesk.CITNetzlaufwerk.WebHome]] ===
270 +=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
271 +=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
272 +=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
273 +=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
274 +=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
275 +=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
276 +=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
283 283  
284 -=== 9.3. [[RBG Netzlaufwerk >>Informatik.Helpdesk.RBGNetzlaufwerk.WebHome]] ===
285 285  
286 -=== 9.3. [[SIM Netzlaufwerk >>Informatik.Helpdesk.SIMNetzlaufwerk.WebHome]] ===
287 287  
280 += __{{html wiki="true"}}
281 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Frequently asked questions</span>
282 +{{/html}}__ =
288 288  
289 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Other</span>{{/html}}__ =
284 +Instructions on how to fix common errors and problems.
290 290  
291 -=== 9.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===
286 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
292 292  
293 -=== 9.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
288 +=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
294 294  
295 -=== 9.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
296 296  
297 -=== 9.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
298 298  
299 -=== 9.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
300 300  
301 -=== 9.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
293 += __{{html wiki="true"}}
294 +<span class='WYSIWYG_COLOR ' style='color:Navy'>. Security</span>
295 +{{/html}}__ =
302 302  
303 -=== 9.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
304 -
305 -
306 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
307 -
308 -Instructions on how to fix common errors and problems.
309 -
310 -=== 10.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
311 -
312 -=== 10.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
313 -
314 -
315 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
316 -
317 317  Instructions on how to fix malware problems
318 318  
319 -=== 11.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===
299 +=== 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===
320 320  
321 -=== 11.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===
301 +=== 10.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===