Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 24.1
edited by Aysegül Omus
on 2023/03/23 12:49
Change comment: There is no comment for this version
To version 27.1
edited by Aysegül Omus
on 2023/04/28 12:42
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -273,46 +273,50 @@
273 273  
274 274  === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
275 275  
276 +
277 +
276 276  {{id name="SonstigeS"/}}
277 277  
278 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Netzlaufwerke einbinden</span>{{/html}}__ =
279 279  
280 -=== 9.1. [[TUM Netzlaufwerk nas.ads.mwn.de>>Informatik.Helpdesk.MatrixChat.WebHome]] ===
281 -=== 9.2. [[CIT Netzlaufwerk >>Informatik.Helpdesk.MatrixChat.WebHome]] ===
282 -=== 9.3. [[RBG Netzlaufwerk >>Informatik.Helpdesk.MatrixChat.WebHome]] ===
283 -=== 9.3. [[SIM Netzlaufwerk >>Informatik.Helpdesk.MatrixChat.WebHome]] ===
281 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
284 284  
283 +=== 8.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===
285 285  
286 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Other</span>{{/html}}__ =
285 +=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
287 287  
288 -=== 9.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===
287 +=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
289 289  
290 -=== 9.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
289 +=== 8.4. [[Set Up Networkdrive)>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===
291 291  
292 -=== 9.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
291 +=== 8.5. [[Set Up Nextcloud Calender)>>Informatik.Helpdesk.NextcloudKalender]] ===
293 293  
294 -=== 9.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
293 +=== 8.6. [[The New Award Note (VGV)>>Informatik.Helpdesk.VGV]] ===
295 295  
296 -=== 9.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
295 +=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
297 297  
298 -=== 9.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
297 +=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
299 299  
300 -=== 9.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
299 +=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
301 301  
301 +=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
302 302  
303 +
304 +
305 +
303 303  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
304 304  
305 305  Instructions on how to fix common errors and problems.
306 306  
307 -=== 10.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
310 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
308 308  
309 -=== 10.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
312 +=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
310 310  
311 311  
315 +
312 312  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
313 313  
314 314  Instructions on how to fix malware problems
315 315  
316 -=== 11.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===
320 +=== 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===
317 317  
318 -=== 11.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===
322 +=== 10.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===