Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 24.1
edited by Aysegül Omus
on 2023/03/23 12:49
on 2023/03/23 12:49
Change comment:
There is no comment for this version
To version 16.1
edited by Thomas Walter Erbesdobler
on 2023/03/09 15:04
on 2023/03/09 15:04
Change comment:
Renamed back-links.
Summary
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Page properties (2 modified, 0 added, 0 removed)
Details
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... ... @@ -12,7 +12,7 @@ 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 14 * set up of the RBG certificate 15 -Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 15 +Furthermore the helpdesk maintains two websites. The Wiki [[xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -30,7 +30,7 @@ 30 30 31 31 * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de 32 32 * Telephone: 089 289 18018 33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]]o[[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 35 35 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 36 36 ... ... @@ -145,12 +145,10 @@ 145 145 146 146 === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] === 147 147 148 -=== 3.2.3. [[TUM Addressbook>>Informatik.Helpdesk.AddressBook]] ===148 +=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] === 149 149 150 -=== 3.2.4. [[ TUMe-mailaccountafterexmatriculation/endof employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===150 +=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 151 151 152 -=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 153 - 154 154 {{id name="ZertifikaT"/}} 155 155 156 156 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = ... ... @@ -163,14 +163,16 @@ 163 163 164 164 === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 165 165 166 -=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 164 +=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 167 167 168 -=== 4.6. [[Set up TUM/RBGcertificate onamobiledevice>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===166 +=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] === 169 169 170 -=== 4.7. [[ Digitalsignaturewithcertificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===168 +=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 171 171 172 -=== 4.8. [[ Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===170 +=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 173 173 172 +=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 173 + 174 174 {{id name="DruckeN"/}} 175 175 176 176 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = ... ... @@ -195,14 +195,12 @@ 195 195 196 196 == 5.2. Printing for Employees (Followme/Qpilot) == 197 197 198 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>> https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] === 199 199 200 200 === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 201 201 202 202 === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 203 204 -=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 205 - 206 206 === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 207 207 208 208 === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === ... ... @@ -275,44 +275,36 @@ 275 275 276 276 {{id name="SonstigeS"/}} 277 277 278 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Netzlaufwerke einbinden</span>{{/html}}__ =276 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 279 279 280 -=== 9.1. [[TUM Netzlaufwerk nas.ads.mwn.de>>Informatik.Helpdesk.MatrixChat.WebHome]] === 281 -=== 9.2. [[CIT Netzlaufwerk >>Informatik.Helpdesk.MatrixChat.WebHome]] === 282 -=== 9.3. [[RBG Netzlaufwerk >>Informatik.Helpdesk.MatrixChat.WebHome]] === 283 -=== 9.3. [[SIM Netzlaufwerk >>Informatik.Helpdesk.MatrixChat.WebHome]] === 278 +=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] === 284 284 280 +=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 285 285 286 -= __{{htmlwiki="true"}}<spanclass='WYSIWYG_COLOR'style='color:Navy'>9.Other</span>{{/html}}__=282 +=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 287 287 288 -=== 9.1. [[MatrixChat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===284 +=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 289 289 290 -=== 9.2. [[BigBlueButton>>Informatik.Helpdesk.BigBlueButton]] ===286 +=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 291 291 292 -=== 9.3. [[Instructions for the RBG order form(only foremployeesof thefacultiesof Informatics andMathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===288 +=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 293 293 294 -=== 9.4. [[Changethe Samba-password(Access on User directoryvia Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===290 +=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 295 295 296 -=== 9.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 297 297 298 -= ==9.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]]===293 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Frequently asked questions</span>{{/html}}__ = 299 299 300 -=== 9.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 301 - 302 - 303 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 304 - 305 305 Instructions on how to fix common errors and problems. 306 306 307 -=== 10.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===297 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] === 308 308 309 -=== 10.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===299 +=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] === 310 310 311 311 312 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1 1. Security</span>{{/html}}__ =302 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Security</span>{{/html}}__ = 313 313 314 314 Instructions on how to fix malware problems 315 315 316 -=== 1 1.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===306 +=== 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] === 317 317 318 -=== 1 1.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===308 +=== 10.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===