Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02

From 22.1 to 23.1 From 68.1 to 69.1

From version 23.1

edited by Begüm Balat
on 2023/03/21 17:45

Change comment: There is no comment for this version

To version 68.1

edited by Aysegül Omus
on 2024/03/04 13:09

Change comment: Renamed back-links.

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@@ -1,1 +1,1 @@
--XWiki.balb
++XWiki.kahraman

Content

@@ -1,10 +1,10 @@
--= Welcome to the RBG-Helpdesk! =
++= Welcome to the ITO-Helpdesk! =
  == {{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
--The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the RBG.
++The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
--Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes
++Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes
  * the workspaces in the Rechnerhalle
  * the workspaces in the offices
@@ -11,8 +11,8 @@
  * the Xerox-Printers
  * WLAN-problems within the Uni-Network
  * VPN-Connection to the TUM
--* set up of the RBG certificate
--Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
++* set up of the ITO certificate
++Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
@@ -28,7 +28,7 @@
  == {{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'>Contact</span>{{/html}} ==
--* E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
++* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]
  * Telephone: 089 289 18018
  * Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
@@ -36,8 +36,6 @@
  Monday - Friday  08:00 - 18:00 Uhr.
--{{id name="BlackBox"/}}
--
  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
  Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem.
@@ -70,36 +70,36 @@
  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
--{{id name="AccounT"/}}
++=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] ===
++= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
--== 2.1. RBG (in.tum/ma.tum/cit.tum) ==
++== 2.1. ITO (in.tum/ma.tum/cit.tum) ==
--Information on hosting and overview your RBG account.
++Information on hosting and overview of your ITO account.
  === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] ===
--=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===
++=== 2.1.2. [[Change the password of the CIT-Credentials>>CIT.ITO.Docs.Services.E-Mail.Wie kann ich mein CIT Passwort ändern?.WebHome]] ===
--=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
++=== 2.1.3. [[Find out the password of the CIT-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
--=== 2.1.4. [[Reset passwort of RBG-Credentials yourself / Activate the RBG Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
++=== 2.1.4. [[Reset the password of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
--=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===
++=== 2.1.5. [[Reset password of the ITO-Credentials>>https://wiki.ito.cit.tum.de/bin/view/Informatik/Helpdesk/Passwortzurücksetzen#]] ===
  === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] ===
--=== 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
++=== 2.1.7. [[Create your own website>>Informatik.Helpdesk.EigeneHomepage]] ===
--=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
++=== 2.1.8. [[My name has changed. Can I change my CIT-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
--=== 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
++=== 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>CIT.ITO.Docs.Services.E-Mail.Accountverlaengern.WebHome]] ===
--=== 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>Informatik.Helpdesk.Kennungbeantragen]] ===
++=== 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>CIT.ITO.Docs.Services.E-Mail.Kennungbeantragen.WebHome]] ===
  == 2.2. TUM-Online (LRZ- Credentials) ==
@@ -111,33 +111,29 @@
  === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] ===
--{{id name="EmaiL"/}}
--
--
--
  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
--= 3.1. RBG (in.tum/ma.tum/cit.tum) =
++= 3.1. CIT (in.tum/ma.tum/cit.tum) =
--All informations about hosting and set up of RBG mail addresses.
++All information about hosting and set up of ITO mail addresses.
--=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
++=== 3.1.1. [[How do I set up my CIT e-mail account?>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]] ===
--=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
++=== 3.1.2. [[Self-Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
  === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
--=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
++=== 3.1.4. [[How do I set up the CIT LDAP address book?>>CIT.ITO.Docs.Services.E-Mail.LDAP Address Book.WebHome]] ===
--=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
++=== 3.1.5. [[Shared folder in the CIT domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]] ===
--=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
++=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Informatik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] ===
--=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
++=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Mathematik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderMA.WebHome]] ===
--=== 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
++=== 3.1.8. [[CIT e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Services.E-Mail.Accountverlaengern.WebHome]] ===
--=== 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
++=== 3.1.9.[[Save the message as a .eml file>>Informatik.Helpdesk.Emldatei]] ===
  == 3.2. TUM (LRZ) ==
@@ -145,32 +145,30 @@
  === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
--=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
++=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] ===
--=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
++=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
--{{id name="ZertifikaT"/}}
++=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
--=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
++=== 4.1. [[General Information about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
--=== 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
++=== 4.2. [[Certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich ein Benutzerzertifikat beantragen?.WebHome]] ===
--=== 4.3. [[Group certificate request, download>>Informatik.Helpdesk.GruppenzertifikatBeantragen]] ===
++=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich ein Gruppenzertifikat beantragen?.WebHome]] ===
--=== 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
++=== 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
--=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
++=== 4.5. [[Export TUM/ITO certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich mein Zertifikat exportieren?.WebHome]] ===
--=== 4.6. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
++=== 4.6. [[Set up TUM/ITO certificate on a mobile device>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich das CIT Zertifikat auf mobilem Gerät einrichten?.WebHome]] ===
--=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
++=== 4.7. [[Digital signature with certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie erstelle ich eine digitale Unterschrift mit Zertifikat?.WebHome]] ===
  === 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
--{{id name="DruckeN"/}}
--
  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
  All Information about the Xerox Printers.
@@ -177,8 +177,6 @@
  == 5. General Information about the Xerox Printers ==
--{{id name="DruckenStudenten"/}}
--
  == 5.1. Printing for Students ==
  === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] ===
@@ -193,7 +193,7 @@
  == 5.2. Printing for Employees (Followme/Qpilot) ==
--=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
++=== 5.2.1. [[FollowMe: Driver installation and setup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
@@ -211,13 +211,9 @@
  === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] ===
--{{id name="SoftwareBezug"/}}
--
--
--
  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ =
--All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).
++**All information about ordering Software within the master contracts (Matlab, Microsoft, us.).**
  == 6.1. Matlab ==
@@ -231,11 +231,11 @@
  === 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
--=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
++=== 6.2.2. [[Instructions for Microsoft Azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
  == 6.3. MS Campus EES (Employees) ==
--=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
++=== 6.3.1. [[Instructions for MS Campus EES products (Office and Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
  === 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
@@ -249,11 +249,9 @@
  === 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
--{{id name="NetzwerK"/}}
--
  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
--All information about Network connections and Internet within the FMI Building.
++**All information about Network connections and the Internet within the FMI Building.**
  == 7.1. Wlan ==
@@ -261,46 +261,48 @@
  === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
--=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] ===
++=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Employees only</span~>{{/html}})>>CIT.ITO.Docs.Services.VPN.WebHome]] ===
  == 7.2.Lan ==
  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
--=== 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
++=== 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] ===
--=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
++=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR                                                    ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>CIT.ITO.Docs.Services.VPN.WebHome]](Contact your Struktur-DB - administrator) ===
--{{id name="SonstigeS"/}}
--
  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
--=== 8.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===
++=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] ===
--=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
++=== 8.2. [[Big Blue Button>>CIT.ITO.Docs.Services.BigBlueButton.WebHome]] ===
--=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
++=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
--=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
++=== 8.4. [[Set Up >>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]]Network drive ===
--=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
++=== 8.5. [[Set Up Nextcloud Calendar>>Informatik.Helpdesk.NextcloudKalender]] ===
--=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
++=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) ===
--=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
++=== 8.7. [[Change the Samba-password (Access on User directory via Windows) >>Informatik.Helpdesk.AendernSambaPW]] ===
++=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Frequently asked questions</span>{{/html}}__ =
++=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
++=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
++
++= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
++
  Instructions on how to fix common errors and problems.
  === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
--=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
++=== 9.2. [[BlackBox login screen stops session >>Informatik.Helpdesk.Probleme]] ===
++= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
--= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Security</span>{{/html}}__ =
--
  Instructions on how to fix malware problems
  === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===

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