Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 23.1
edited by Begüm Balat
on 2023/03/21 17:45
on 2023/03/21 17:45
Change comment:
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To version 32.2
edited by Aysegül Omus
on 2023/09/19 13:56
on 2023/09/19 13:56
Change comment:
There is no comment for this version
Summary
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Page properties (2 modified, 0 added, 0 removed)
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... ... @@ -1,10 +1,10 @@ 1 -= Welcome to the RBG-Helpdesk! =1 += Welcome to the ITO-Helpdesk! = 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] ( RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to theRBG.5 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 6 6 7 -Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes7 +Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 8 9 9 * the workspaces in the Rechnerhalle 10 10 * the workspaces in the offices ... ... @@ -11,8 +11,8 @@ 11 11 * the Xerox-Printers 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 -* set up of the RBGcertificate15 -Furthermore the helpdesk maintains two websites. The Wiki [[wiki. rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.14 +* set up of the ITO certificate 15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -28,7 +28,7 @@ 28 28 29 29 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 30 30 31 -* E-Mail: r bg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de31 +* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]] 32 32 * Telephone: 089 289 18018 33 33 * Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 ... ... @@ -77,25 +77,25 @@ 77 77 78 78 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 79 79 80 -== 2.1. RBG(in.tum/ma.tum/cit.tum) ==80 +== 2.1. ITO (in.tum/ma.tum/cit.tum) == 81 81 82 -Information on hosting and overview your RBGaccount.82 +Information on hosting and overview your ITO account. 83 83 84 84 === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] === 85 85 86 -=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===86 +=== 2.1.2. [[Change password of the ITO-Credentials>>Informatik.Helpdesk.Passwort]] === 87 87 88 -=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===88 +=== 2.1.3. [[Find out password of the ITO-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] === 89 89 90 -=== 2.1.4. [[Reset passwort of RBG-Credentials yourself / Activate theRBGAccount>>Informatik.Helpdesk.Passwortzurücksetzen]] ===90 +=== 2.1.4. [[Reset passwort of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] === 91 91 92 -=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===92 +=== 2.1.5. [[Reset password of the ITO-Credentials>>Informatik.Helpdesk.Passwortaenderung]] === 93 93 94 94 === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 95 95 96 96 === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] === 97 97 98 -=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===98 +=== 2.1.8. [[My name has changed. Can I change my ITO-Credentials?>>Informatik.Helpdesk.NamensAenderung]] === 99 99 100 100 === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] === 101 101 ... ... @@ -111,17 +111,13 @@ 111 111 112 112 === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] === 113 113 114 -{{id name="EmaiL"/}} 115 - 116 - 117 - 118 118 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ = 119 119 120 -= 3.1. RBG(in.tum/ma.tum/cit.tum) =116 += 3.1. ITO (in.tum/ma.tum/cit.tum) = 121 121 122 -All informations about hosting and set up of RBGmail addresses.118 +All informations about hosting and set up of ITO mail addresses. 123 123 124 -=== 3.1.1. [[How do I set up my RBGe-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===120 +=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] === 125 125 126 126 === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 127 127 ... ... @@ -135,7 +135,7 @@ 135 135 136 136 === 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] === 137 137 138 -=== 3.1.8. [[ RBGe-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===134 +=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] === 139 139 140 140 === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] === 141 141 ... ... @@ -145,11 +145,11 @@ 145 145 146 146 === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] === 147 147 148 -=== 3.2.3. [[TUM e-mail account afterxmatriculation/endof employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===144 +=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] === 149 149 150 -=== 3.2.4. [[ SharedMailboxat theTUM>>Informatik.Helpdesk.Sharedmailbox]] ===146 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] === 151 151 152 - {{idname="ZertifikaT"/}}148 +=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 153 153 154 154 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = 155 155 ... ... @@ -157,20 +157,18 @@ 157 157 158 158 === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] === 159 159 160 -=== 4.3. [[Group certificate request, download>>I nformatik.Helpdesk.GruppenzertifikatBeantragen]] ===156 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] === 161 161 162 -=== 4.4. [[ RBGCertificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===158 +=== 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 163 163 164 -=== 4.5. [[Export TUM/ RBGcertificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===160 +=== 4.5. [[Export TUM/ITO certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 165 165 166 -=== 4.6. [[Set up TUM/ RBGcertificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===162 +=== 4.6. [[Set up TUM/ITO certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 167 167 168 168 === 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 169 169 170 170 === 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 171 171 172 -{{id name="DruckeN"/}} 173 - 174 174 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = 175 175 176 176 All Information about the Xerox Printers. ... ... @@ -177,8 +177,6 @@ 177 177 178 178 == 5. General Information about the Xerox Printers == 179 179 180 -{{id name="DruckenStudenten"/}} 181 - 182 182 == 5.1. Printing for Students == 183 183 184 184 === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] === ... ... @@ -211,13 +211,9 @@ 211 211 212 212 === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 213 213 214 -{{id name="SoftwareBezug"/}} 215 - 216 - 217 - 218 218 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ = 219 219 220 -All information about ordering Software within the master contracts (Matlab, Microsoft, uws.). 208 +**All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).** 221 221 222 222 == 6.1. Matlab == 223 223 ... ... @@ -249,11 +249,9 @@ 249 249 250 250 === 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 251 251 252 -{{id name="NetzwerK"/}} 253 - 254 254 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = 255 255 256 -All information about Network connections and Internet within the FMI Building. 242 +**All information about Network connections and Internet within the FMI Building.** 257 257 258 258 == 7.1. Wlan == 259 259 ... ... @@ -271,27 +271,30 @@ 271 271 272 272 === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) === 273 273 274 -{{id name="SonstigeS"/}} 275 - 276 276 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 277 277 278 -=== 8.1. [[Matrix Chat>>I nformatik.Helpdesk.MatrixChat.WebHome]] ===262 +=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === 279 279 280 280 === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 281 281 282 -=== 8.3. [[Instructions for the RBGorder form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===266 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 283 283 284 -=== 8.4. [[ ChangeheSamba-password(Accesson Userirectory via Wiondows)>>Informatik.Helpdesk.AendernSambaPW]] ===268 +=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] === 285 285 286 -=== 8.5. [[S ieverulesforthe e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===270 +=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] === 287 287 288 -=== 8.6. [[T imeMachineBackup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===272 +=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) === 289 289 290 -=== 8.7. [[ Linux BorgBackup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===274 +=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 291 291 276 +=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 292 292 293 -= __{{htmlwiki="true"}}<spanclass='WYSIWYG_COLOR ' style='color:Navy'>9.Frequentlyasked questions</span>{{/html}}__=278 +=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 294 294 280 +=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 281 + 282 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 283 + 295 295 Instructions on how to fix common errors and problems. 296 296 297 297 === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] === ... ... @@ -298,9 +298,8 @@ 298 298 299 299 === 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] === 300 300 290 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ = 301 301 302 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Security</span>{{/html}}__ = 303 - 304 304 Instructions on how to fix malware problems 305 305 306 306 === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===