Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
To version 13.1
edited by Xhulia Jasimi
on 2023/03/09 11:37
on 2023/03/09 11:37
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... ... @@ -12,7 +12,7 @@ 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 14 * set up of the RBG certificate 15 -Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 15 +Furthermore the helpdesk maintains two websites. The Wiki [[xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -30,7 +30,7 @@ 30 30 31 31 * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de 32 32 * Telephone: 089 289 18018 33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]]o[[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 35 35 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 36 36 ... ... @@ -121,13 +121,13 @@ 121 121 122 122 All informations about hosting and set up of RBG mail addresses. 123 123 124 -=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk. CittumEmail.WebHome]] ===124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] === 125 125 126 126 === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 127 127 128 128 === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] === 129 129 130 -=== 3.1.4. [[How do I set up the CITLDAP address book?>>Informatik.Helpdesk.Citldap]] ===130 +=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] === 131 131 132 132 === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] === 133 133 ... ... @@ -195,14 +195,12 @@ 195 195 196 196 == 5.2. Printing for Employees (Followme/Qpilot) == 197 197 198 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>> https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] === 199 199 200 200 === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 201 201 202 202 === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 203 204 -=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 205 - 206 206 === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 207 207 208 208 === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === ... ... @@ -229,28 +229,32 @@ 229 229 230 230 === 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] === 231 231 232 -== 6.2. MicrosoftAzure Dev Tools for Teaching(Students/ Employees) ==230 +== 6.2. Studisoft (www.studisoft.de) == 233 233 234 -=== 6.2.1. [[ 'MicrosoftAzureDevToolsfor Teaching' replacesMicrosoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===232 +=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] === 235 235 236 -=== 6.2.2. [[I nstructionsfor microsoftazureportalproducts>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===234 +=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] === 237 237 238 -== 6.3. M SCampusEES(Employees) ==236 +== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) == 239 239 240 -=== 6.3.1. [[ Instructions forMS CampusEES products(Office und Windows)>>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===238 +=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] === 241 241 242 -=== 6.3.2. [[ Activate TelnetwithWindows7andWindows10>>Informatik.Helpdesk.TelnetAktivieren]] ===240 +=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] === 243 243 244 -== =6.3.3.[[IsoFiles / Burn imagesonDVD>>Informatik.Helpdesk.Isobrennen]]===242 +== 6.4. MS Campus EES (Employees) == 245 245 246 -== 6.4. Othersoftwareproducts ==244 +=== 6.4.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] === 247 247 248 -=== 6.4. 1. [[AdobePro>>Informatik.Helpdesk.AdobePro]] ===246 +=== 6.4.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] === 249 249 250 -== =6.4.2.[[Origin>>Informatik.Helpdesk.Origin]]===248 +== 6.5. Other software products == 251 251 252 -=== 6. 4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===250 +=== 6.5.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] === 253 253 252 +=== 6.5.2. [[Origin>>Informatik.Helpdesk.Origin]] === 253 + 254 +=== 6.5.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 255 + 254 254 {{id name="NetzwerK"/}} 255 255 256 256 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = ... ... @@ -277,7 +277,7 @@ 277 277 278 278 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 279 279 280 -=== 8.1. [[Matrix Chat>>Informatik.Helpdesk.Matrix Chat.WebHome]] ===282 +=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] === 281 281 282 282 === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 283 283