Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 20.1
edited by Aysegül Omus
on 2023/03/10 14:00
Change comment: There is no comment for this version
To version 15.1
edited by Aysegül Omus
on 2023/03/09 14:19
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -12,7 +12,7 @@
12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 14  * set up of the RBG certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
15 +Furthermore the helpdesk maintains two websites. The Wiki [[xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 16  
17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
18 18  
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30 30  
31 31  * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
32 32  * Telephone: 089 289 18018
33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]]o[[tion>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
35 35  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
36 36  
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121 121  
122 122  All informations about hosting and set up of RBG mail addresses.
123 123  
124 -=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
125 125  
126 126  === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
127 127  
... ... @@ -195,14 +195,12 @@
195 195  
196 196  == 5.2. Printing for Employees (Followme/Qpilot) ==
197 197  
198 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
199 199  
200 200  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
201 201  
202 202  === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
203 203  
204 -=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
205 -
206 206  === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
207 207  
208 208  === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
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277 277  
278 278  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
279 279  
280 -=== 8.1. [[Matrix Chat>>Informatik.Helpdesk.RIOT]] ===
278 +=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
281 281  
282 282  === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
283 283