Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 2.1
edited by Aysegül Omus
on 2023/02/21 11:33
on 2023/02/21 11:33
Change comment:
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To version 18.1
edited by Aysegül Omus
on 2023/03/10 13:50
on 2023/03/10 13:50
Change comment:
There is no comment for this version
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... ... @@ -12,7 +12,7 @@ 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 14 * set up of the RBG certificate 15 -Furthermore the helpdesk maintains two websites. The Wiki [[ xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.15 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -21,6 +21,7 @@ 21 21 * viruses 22 22 * hardware damage 23 23 * data transfer 24 + 24 24 on private systems. 25 25 26 26 Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]]. ... ... @@ -29,7 +29,7 @@ 29 29 30 30 * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de 31 31 * Telephone: 089 289 18018 32 -* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]] 33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 33 33 34 34 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 35 35 ... ... @@ -94,7 +94,7 @@ 94 94 95 95 === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] === 96 96 97 -=== 2.1.8. [[My name has changed. Can ichange my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===98 +=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] === 98 98 99 99 === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] === 100 100 ... ... @@ -120,13 +120,13 @@ 120 120 121 121 All informations about hosting and set up of RBG mail addresses. 122 122 123 -=== 3.1.1. [[How do iset up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] === 124 124 125 125 === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 126 126 127 127 === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] === 128 128 129 -=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] === 130 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] === 130 130 131 131 === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] === 132 132 ... ... @@ -192,14 +192,14 @@ 192 192 193 193 {{id name="DruckenMitarbeiter"/}} 194 194 195 -== 5.2. Printing for Employees (Followme/ Ucentral/Directprint) ==196 +== 5.2. Printing for Employees (Followme/Qpilot) == 196 196 197 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik. Helpdesk.Followmeeinrichten]] ===198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Benutzerwiki.XeroxDrucker/]] === 198 198 199 199 === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 200 200 201 201 === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 202 - 203 +=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 203 === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 204 204 205 205 === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === ... ... @@ -220,44 +220,34 @@ 220 220 221 221 == 6.1. Matlab == 222 222 223 -=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===224 +=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] === 224 224 225 -=== 6.1.2. [[ Ordering Matlab,License etc.(Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===226 +=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] === 226 226 227 -=== 6.1.3. [[ Ordering Matlab,License etc.(Guests)228 +=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] === 228 228 229 -== 6.2. Studisoft(www.studisoft.de) ==230 +== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) == 230 230 231 -=== 6.2.1. [[ Rightsverview(OfficeProfessional(Office365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===232 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] === 232 232 233 -=== 6.2.2. [[Is o Files/ BurnimagesonDVD>>Informatik.Helpdesk.Isobrennen]] ===234 +=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] === 234 234 235 -== 6.3. icrosoftAzure Dev Toolsfor Teaching (Students/Employees) ==236 +== 6.3. MS Campus EES (Employees) == 236 236 237 -=== 6.3.1. [[ 'MicrosoftAzure Dev Tools forTeaching'replacesMicrosoftImagine>>Informatik.Helpdesk.Microsoftimagine]] ===238 +=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] === 238 238 239 -=== 6.3.2. [[ Instructionsformicrosoftazureportalproducts>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===240 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] === 240 240 241 -== 6. 4.MSCampusEES(Employees)==242 +=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] === 242 242 243 -== =6.4.1.[[Generalinformationsfor MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]]===244 +== 6.4. Other software products == 244 244 245 -=== 6.4. 2. [[InstructionsforMS Campus EES products (Office und Windows)>>Informatik.Helpdesk.Anleitungfuermscampus]] ===246 +=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] === 246 246 247 -=== 6.4. 3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===248 +=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] === 248 248 249 -== 6. 5.OfficeProfessional (Office365) (Students)==250 +=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 250 250 251 -=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] === 252 - 253 -=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] === 254 - 255 -== 6.6. Other software products == 256 - 257 -=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] === 258 - 259 -=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 260 - 261 261 {{id name="NetzwerK"/}} 262 262 263 263 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = ... ... @@ -278,7 +278,7 @@ 278 278 279 279 === 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] === 280 280 281 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >> https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===272 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) === 282 282 283 283 {{id name="SonstigeS"/}} 284 284