Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 2.1
edited by Aysegül Omus
on 2023/02/21 11:33
Change comment: There is no comment for this version
To version 12.1
edited by Xhulia Jasimi
on 2023/03/09 11:34
Change comment: There is no comment for this version

Summary

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21 21  * viruses
22 22  * hardware damage
23 23  * data transfer
24 +
24 24  on private systems.
25 25  
26 26  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
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29 29  
30 30  * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
31 31  * Telephone: 089 289 18018
32 -* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]]o[[tion>>Informatik.Helpdesk.HelpdeskStandort]]
33 33  
34 34  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
35 35  
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94 94  
95 95  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
96 96  
97 -=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
98 +=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
98 98  
99 99  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
100 100  
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120 120  
121 121  All informations about hosting and set up of RBG mail addresses.
122 122  
123 -=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
124 124  
125 125  === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
126 126  
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192 192  
193 193  {{id name="DruckenMitarbeiter"/}}
194 194  
195 -== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
196 +== 5.2. Printing for Employees (Followme/Qpilot) ==
196 196  
197 197  === 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
198 198  
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220 220  
221 221  == 6.1. Matlab ==
222 222  
223 -=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
224 +=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
224 224  
225 -=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
226 +=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
226 226  
227 -=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
228 +=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
228 228  
229 229  == 6.2. Studisoft (www.studisoft.de) ==
230 230  
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240 240  
241 241  == 6.4. MS Campus EES (Employees) ==
242 242  
243 -=== 6.4.1. [[General informations for MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]] ===
244 +=== 6.4.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
244 244  
245 -=== 6.4.2. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.Anleitungfuermscampus]] ===
246 +=== 6.4.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
246 246  
247 -=== 6.4.3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
248 248  
249 -== 6.5. Office Professional (Office 365) (Students) ==
249 +== 6.5. Other software products ==
250 250  
251 -=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] ===
251 +=== 6.5.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
252 252  
253 -=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] ===
253 +=== 6.5.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
254 254  
255 -== 6.6. Other software products ==
255 +=== 6.5.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
256 256  
257 -=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
258 -
259 -=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
260 -
261 261  {{id name="NetzwerK"/}}
262 262  
263 263  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
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278 278  
279 279  === 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
280 280  
281 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===
277 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
282 282  
283 283  {{id name="SonstigeS"/}}
284 284