Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 19.1
edited by Aysegül Omus
on 2023/03/10 13:50
on 2023/03/10 13:50
Change comment:
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To version 35.1
edited by Aysegül Omus
on 2023/09/19 13:58
on 2023/09/19 13:58
Change comment:
There is no comment for this version
Summary
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Page properties (1 modified, 0 added, 0 removed)
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... ... @@ -1,10 +1,10 @@ 1 -= Welcome to the RBG-Helpdesk! =1 += Welcome to the ITO-Helpdesk! = 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] ( RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to theRBG.5 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 6 6 7 -Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes7 +Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 8 9 9 * the workspaces in the Rechnerhalle 10 10 * the workspaces in the offices ... ... @@ -11,8 +11,8 @@ 11 11 * the Xerox-Printers 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 -* set up of the RBGcertificate15 -Furthermore the helpdesk maintains two websites. The Wiki [[wiki. rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.14 +* set up of the ITO certificate 15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -28,7 +28,7 @@ 28 28 29 29 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 30 30 31 -* E-Mail: r bg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de31 +* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] 32 32 * Telephone: 089 289 18018 33 33 * Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 ... ... @@ -36,8 +36,6 @@ 36 36 37 37 Monday - Friday 08:00 - 18:00 Uhr. 38 38 39 -{{id name="BlackBox"/}} 40 - 41 41 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ = 42 42 43 43 Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem. ... ... @@ -70,32 +70,27 @@ 70 70 71 71 === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] === 72 72 73 -{{id name="AccounT"/}} 74 - 75 - 76 - 77 - 78 78 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 79 79 80 -== 2.1. RBG(in.tum/ma.tum/cit.tum) ==73 +== 2.1. ITO (in.tum/ma.tum/cit.tum) == 81 81 82 -Information on hosting and overview your RBGaccount.75 +Information on hosting and overview your ITO account. 83 83 84 84 === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] === 85 85 86 -=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===79 +=== 2.1.2. [[Change password of the ITO-Credentials>>Informatik.Helpdesk.Passwort]] === 87 87 88 -=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===81 +=== 2.1.3. [[Find out password of the ITO-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] === 89 89 90 -=== 2.1.4. [[Reset passwort of RBG-Credentials yourself / Activate theRBGAccount>>Informatik.Helpdesk.Passwortzurücksetzen]] ===83 +=== 2.1.4. [[Reset passwort of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] === 91 91 92 -=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===85 +=== 2.1.5. [[Reset password of the ITO-Credentials>>Informatik.Helpdesk.Passwortaenderung]] === 93 93 94 94 === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 95 95 96 96 === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] === 97 97 98 -=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===91 +=== 2.1.8. [[My name has changed. Can I change my ITO-Credentials?>>Informatik.Helpdesk.NamensAenderung]] === 99 99 100 100 === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] === 101 101 ... ... @@ -111,17 +111,13 @@ 111 111 112 112 === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] === 113 113 114 -{{id name="EmaiL"/}} 115 - 116 - 117 - 118 118 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ = 119 119 120 -= 3.1. RBG(in.tum/ma.tum/cit.tum) =109 += 3.1. ITO (in.tum/ma.tum/cit.tum) = 121 121 122 -All informations about hosting and set up of RBGmail addresses.111 +All informations about hosting and set up of ITO mail addresses. 123 123 124 -=== 3.1.1. [[How do I set up my RBGe-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===113 +=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] === 125 125 126 126 === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 127 127 ... ... @@ -135,7 +135,7 @@ 135 135 136 136 === 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] === 137 137 138 -=== 3.1.8. [[ RBGe-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===127 +=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] === 139 139 140 140 === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] === 141 141 ... ... @@ -145,11 +145,11 @@ 145 145 146 146 === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] === 147 147 148 -=== 3.2.3. [[TUM e-mail account afterxmatriculation/endof employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===137 +=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] === 149 149 150 -=== 3.2.4. [[ SharedMailboxat theTUM>>Informatik.Helpdesk.Sharedmailbox]] ===139 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] === 151 151 152 - {{idname="ZertifikaT"/}}141 +=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 153 153 154 154 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = 155 155 ... ... @@ -157,22 +157,18 @@ 157 157 158 158 === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] === 159 159 160 -=== 4.3. [[Group certificate request, download>>I nformatik.Helpdesk.GruppenzertifikatBeantragen]] ===149 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] === 161 161 162 -=== 4.4. [[ RBGCertificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===151 +=== 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 163 163 164 -=== 4.5. [[ RBGcertificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===153 +=== 4.5. [[Export TUM/ITO certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 165 165 166 -=== 4.6. [[Set up LdapserveronyourownComputer>>Informatik.Helpdesk.LdapZertifikate]] ===155 +=== 4.6. [[Set up TUM/ITO certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 167 167 168 -=== 4.7. [[ Set upTUM/RBGcertificateon a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===157 +=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 169 169 170 -=== 4.8. [[ Digital signaturewith certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===159 +=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 171 171 172 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 173 - 174 -{{id name="DruckeN"/}} 175 - 176 176 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = 177 177 178 178 All Information about the Xerox Printers. ... ... @@ -179,8 +179,6 @@ 179 179 180 180 == 5. General Information about the Xerox Printers == 181 181 182 -{{id name="DruckenStudenten"/}} 183 - 184 184 == 5.1. Printing for Students == 185 185 186 186 === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] === ... ... @@ -213,13 +213,9 @@ 213 213 214 214 === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 215 215 216 -{{id name="SoftwareBezug"/}} 217 - 218 - 219 - 220 220 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ = 221 221 222 -All information about ordering Software within the master contracts (Matlab, Microsoft, uws.). 201 +**All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).** 223 223 224 224 == 6.1. Matlab == 225 225 ... ... @@ -251,11 +251,9 @@ 251 251 252 252 === 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 253 253 254 -{{id name="NetzwerK"/}} 255 - 256 256 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = 257 257 258 -All information about Network connections and Internet within the FMI Building. 235 +**All information about Network connections and Internet within the FMI Building.** 259 259 260 260 == 7.1. Wlan == 261 261 ... ... @@ -273,27 +273,30 @@ 273 273 274 274 === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) === 275 275 276 -{{id name="SonstigeS"/}} 277 - 278 278 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 279 279 280 -=== 8.1. [[ Set upMatrix Chat>>Informatik.Helpdesk.Matrixchat]] ===255 +=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === 281 281 282 282 === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 283 283 284 -=== 8.3. [[Instructions for the RBGorder form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===259 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 285 285 286 -=== 8.4. [[ ChangeheSamba-password(Accesson Userirectory via Wiondows)>>Informatik.Helpdesk.AendernSambaPW]] ===261 +=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] === 287 287 288 -=== 8.5. [[S ieverulesforthe e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===263 +=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] === 289 289 290 -=== 8.6. [[T imeMachineBackup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===265 +=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) === 291 291 292 -=== 8.7. [[ Linux BorgBackup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===267 +=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 293 293 269 +=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 294 294 295 -= __{{htmlwiki="true"}}<spanclass='WYSIWYG_COLOR ' style='color:Navy'>9.Frequentlyasked questions</span>{{/html}}__=271 +=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 296 296 273 +=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 274 + 275 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 276 + 297 297 Instructions on how to fix common errors and problems. 298 298 299 299 === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] === ... ... @@ -300,9 +300,8 @@ 300 300 301 301 === 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] === 302 302 283 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ = 303 303 304 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Security</span>{{/html}}__ = 305 - 306 306 Instructions on how to fix malware problems 307 307 308 308 === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===