Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 17.1
edited by Aysegül Omus
on 2023/03/10 10:33
Change comment: There is no comment for this version
To version 13.1
edited by Xhulia Jasimi
on 2023/03/09 11:37
Change comment: There is no comment for this version

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12 12  * WLAN-problems within the Uni-Network
13 13  * VPN-Connection to the TUM
14 14  * set up of the RBG certificate
15 -Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
15 +Furthermore the helpdesk maintains two websites. The Wiki [[xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
16 16  
17 17  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
18 18  
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30 30  
31 31  * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
32 32  * Telephone: 089 289 18018
33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]]o[[tion>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
35 35  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
36 36  
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121 121  
122 122  All informations about hosting and set up of RBG mail addresses.
123 123  
124 -=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
125 125  
126 126  === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
127 127  
128 128  === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
129 129  
130 -=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
130 +=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
131 131  
132 132  === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
133 133  
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227 227  
228 228  === 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
229 229  
230 -== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
230 +== 6.2. Studisoft (www.studisoft.de) ==
231 231  
232 -=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
232 +=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
233 233  
234 -=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
234 +=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
235 235  
236 -== 6.3. MS Campus EES (Employees) ==
236 +== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
237 237  
238 -=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
238 +=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
239 239  
240 -=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
240 +=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
241 241  
242 -=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
242 +== 6.4. MS Campus EES (Employees) ==
243 243  
244 -== 6.4. Other software products ==
244 +=== 6.4.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
245 245  
246 -=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
246 +=== 6.4.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
247 247  
248 -=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
248 +== 6.5. Other software products ==
249 249  
250 -=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
250 +=== 6.5.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
251 251  
252 +=== 6.5.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
253 +
254 +=== 6.5.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
255 +
252 252  {{id name="NetzwerK"/}}
253 253  
254 254  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =