Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 16.1
edited by Thomas Walter Erbesdobler
on 2023/03/09 15:04
Change comment: Renamed back-links.
To version 5.1
edited by Laert Llaveshi
on 2023/03/03 17:33
Change comment: There is no comment for this version

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1 -XWiki.erbesdob
1 +XWiki.llaveshl
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21 21  * viruses
22 22  * hardware damage
23 23  * data transfer
24 -
25 25  on private systems.
26 26  
27 27  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
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30 30  
31 31  * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
32 32  * Telephone: 089 289 18018
33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]]o[[tion>>Informatik.Helpdesk.HelpdeskStandort]]
32 +* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
35 35  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
36 36  
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95 95  
96 96  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
97 97  
98 -=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
97 +=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
99 99  
100 100  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
101 101  
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121 121  
122 122  All informations about hosting and set up of RBG mail addresses.
123 123  
124 -=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
123 +=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
125 125  
126 126  === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
127 127  
128 128  === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
129 129  
130 -=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
129 +=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
131 131  
132 132  === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
133 133  
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193 193  
194 194  {{id name="DruckenMitarbeiter"/}}
195 195  
196 -== 5.2. Printing for Employees (Followme/Qpilot) ==
195 +== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
197 197  
198 198  === 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
199 199  
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223 223  
224 224  === 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
225 225  
226 -=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
225 +=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
227 227  
228 -=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
227 +=== 6.1.3. [[Ordering Matlab, License etc. (Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
229 229  
230 -== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
229 +== 6.2. Studisoft (www.studisoft.de) ==
231 231  
232 -=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
231 +=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
233 233  
234 -=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
233 +=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
235 235  
236 -== 6.3. MS Campus EES (Employees) ==
235 +== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
237 237  
238 -=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
237 +=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
239 239  
240 -=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
239 +=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
241 241  
242 -=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
241 +== 6.4. MS Campus EES (Employees) ==
243 243  
244 -== 6.4. Other software products ==
243 +=== 6.4.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
245 245  
246 -=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
245 +=== 6.4.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
247 247  
248 -=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
249 249  
250 -=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
248 +== 6.5. Other software products ==
251 251  
250 +=== 6.5.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
251 +
252 +=== 6.5.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
253 +
252 252  {{id name="NetzwerK"/}}
253 253  
254 254  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =