Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 15.1
edited by Aysegül Omus
on 2023/03/09 14:19
on 2023/03/09 14:19
Change comment:
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To version 25.1
edited by Aysegül Omus
on 2023/03/23 12:52
on 2023/03/23 12:52
Change comment:
There is no comment for this version
Summary
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... ... @@ -12,7 +12,7 @@ 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 14 * set up of the RBG certificate 15 -Furthermore the helpdesk maintains two websites. The Wiki [[ xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.15 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -30,7 +30,7 @@ 30 30 31 31 * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de 32 32 * Telephone: 089 289 18018 33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]] o[[tion>>Informatik.Helpdesk.HelpdeskStandort]]33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 35 35 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 36 36 ... ... @@ -121,7 +121,7 @@ 121 121 122 122 All informations about hosting and set up of RBG mail addresses. 123 123 124 -=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk. IntumMatumEmail]] ===124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] === 125 125 126 126 === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 127 127 ... ... @@ -145,10 +145,12 @@ 145 145 146 146 === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] === 147 147 148 -=== 3.2.3. [[TUM e-mail account afterxmatriculation/endof employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===148 +=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] === 149 149 150 -=== 3.2.4. [[ SharedMailboxat theTUM>>Informatik.Helpdesk.Sharedmailbox]] ===150 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] === 151 151 152 +=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 153 + 152 152 {{id name="ZertifikaT"/}} 153 153 154 154 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = ... ... @@ -161,16 +161,14 @@ 161 161 162 162 === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 163 163 164 -=== 4.5. [[ 166 +=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 165 165 166 -=== 4.6. [[Set up LdapserveronyourownComputer>>Informatik.Helpdesk.LdapZertifikate]] ===168 +=== 4.6. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 167 167 168 -=== 4.7. [[ Set upTUM/RBGcertificateon a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===170 +=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 169 169 170 -=== 4.8. [[ Digital signaturewith certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===172 +=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 171 171 172 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 173 - 174 174 {{id name="DruckeN"/}} 175 175 176 176 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = ... ... @@ -195,12 +195,14 @@ 195 195 196 196 == 5.2. Printing for Employees (Followme/Qpilot) == 197 197 198 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik .Helpdesk.Followmeeinrichten]] ===198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] === 199 199 200 200 === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 201 201 202 202 === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 203 204 +=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 205 + 204 204 === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 205 205 206 206 === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === ... ... @@ -273,36 +273,47 @@ 273 273 274 274 {{id name="SonstigeS"/}} 275 275 276 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =278 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Netzlaufwerke einbinden</span>{{/html}}__ = 277 277 278 -=== 8.1. [[Setup MatrixChat>>Informatik.Helpdesk.Matrixchat]] ===280 +=== 9.1. [[TUM Netzlaufwerk nas.ads.mwn.de>>Informatik.Helpdesk.TUMNetzlaufwerk.WebHome]] === 279 279 280 -=== 8.2. [[BigBlueButton>>Informatik.Helpdesk.BigBlueButton]] ===282 +=== 9.2. [[CIT Netzlaufwerk >>Informatik.Helpdesk.CITNetzlaufwerk.WebHome]] === 281 281 282 -=== 8.3. [[Instructions for theRBGorder form (only for employees ofthe faculties ofInformaticsand Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===284 +=== 9.3. [[RBG Netzlaufwerk >>Informatik.Helpdesk.RBGNetzlaufwerk.WebHome]] === 283 283 284 -=== 8.4. [[ChangetheSamba-password (Access on Userdirectory via Wiondows)>>Informatik.Helpdesk.AendernSambaPW]] ===286 +=== 9.3. [[SIM Netzlaufwerk >>Informatik.Helpdesk.SIMNetzlaufwerk.WebHome]] === 285 285 286 -=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 287 287 288 -= ==8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]]===289 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Other</span>{{/html}}__ = 289 289 290 -=== 8.7. [[LinuxBorg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===291 +=== 9.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] === 291 291 293 +=== 9.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 292 292 293 -= __{{htmlwiki="true"}}<spanclass='WYSIWYG_COLOR'style='color:Navy'>9.Frequentlyaskedquestions</span>{{/html}}__=295 +=== 9.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 294 294 297 +=== 9.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 298 + 299 +=== 9.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 300 + 301 +=== 9.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 302 + 303 +=== 9.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 304 + 305 + 306 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 307 + 295 295 Instructions on how to fix common errors and problems. 296 296 297 -=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===310 +=== 10.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] === 298 298 299 -=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===312 +=== 10.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] === 300 300 301 301 302 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1 0. Security</span>{{/html}}__ =315 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ = 303 303 304 304 Instructions on how to fix malware problems 305 305 306 -=== 1 0.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===319 +=== 11.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] === 307 307 308 -=== 1 0.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===321 +=== 11.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===