Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 14.1
edited by Aysegül Omus
on 2023/03/09 14:17
on 2023/03/09 14:17
Change comment:
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To version 22.1
edited by Begüm Balat
on 2023/03/21 17:15
on 2023/03/21 17:15
Change comment:
There is no comment for this version
Summary
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Page properties (2 modified, 0 added, 0 removed)
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... ... @@ -12,7 +12,7 @@ 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 14 * set up of the RBG certificate 15 -Furthermore the helpdesk maintains two websites. The Wiki [[ xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.15 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -30,7 +30,7 @@ 30 30 31 31 * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de 32 32 * Telephone: 089 289 18018 33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]] o[[tion>>Informatik.Helpdesk.HelpdeskStandort]]33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 35 35 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 36 36 ... ... @@ -121,13 +121,13 @@ 121 121 122 122 All informations about hosting and set up of RBG mail addresses. 123 123 124 -=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk. IntumMatumEmail]] ===124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] === 125 125 126 126 === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 127 127 128 128 === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] === 129 129 130 -=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] === 130 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] === 131 131 132 132 === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] === 133 133 ... ... @@ -161,16 +161,14 @@ 161 161 162 162 === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 163 163 164 -=== 4.5. [[ 164 +=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 165 165 166 -=== 4.6. [[Set up LdapserveronyourownComputer>>Informatik.Helpdesk.LdapZertifikate]] ===166 +=== 4.6. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 167 167 168 -=== 4.7. [[ Set upTUM/RBGcertificateon a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===168 +=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 169 169 170 -=== 4.8. [[ Digital signaturewith certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===170 +=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 171 171 172 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 173 - 174 174 {{id name="DruckeN"/}} 175 175 176 176 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = ... ... @@ -195,12 +195,14 @@ 195 195 196 196 == 5.2. Printing for Employees (Followme/Qpilot) == 197 197 198 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik .Helpdesk.Followmeeinrichten]] ===196 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] === 199 199 200 200 === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 201 201 202 202 === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 203 202 +=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 + 204 204 === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 205 205 206 206 === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === ... ... @@ -275,7 +275,7 @@ 275 275 276 276 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 277 277 278 -=== 8.1. [[ Set upMatrix Chat>>Informatik.Helpdesk.Matrixchat]] ===278 +=== 8.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] === 279 279 280 280 === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 281 281