Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 12.1
edited by Xhulia Jasimi
on 2023/03/09 11:34
on 2023/03/09 11:34
Change comment:
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To version 32.2
edited by Aysegül Omus
on 2023/09/19 13:56
on 2023/09/19 13:56
Change comment:
There is no comment for this version
Summary
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Page properties (2 modified, 0 added, 0 removed)
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... ... @@ -1,1 +1,1 @@ 1 -XWiki. jax1 +XWiki.kahraman - Content
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... ... @@ -1,10 +1,10 @@ 1 -= Welcome to the RBG-Helpdesk! =1 += Welcome to the ITO-Helpdesk! = 2 2 3 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 4 4 5 -The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] ( RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to theRBG.5 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 6 6 7 -Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes7 +Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 8 9 9 * the workspaces in the Rechnerhalle 10 10 * the workspaces in the offices ... ... @@ -11,8 +11,8 @@ 11 11 * the Xerox-Printers 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 -* set up of the RBGcertificate15 -Furthermore the helpdesk maintains two websites. The Wiki [[ xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.14 +* set up of the ITO certificate 15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -28,9 +28,9 @@ 28 28 29 29 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 30 30 31 -* E-Mail: r bg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de31 +* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]] 32 32 * Telephone: 089 289 18018 33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]] o[[tion>>Informatik.Helpdesk.HelpdeskStandort]]33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 35 35 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 36 36 ... ... @@ -77,25 +77,25 @@ 77 77 78 78 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 79 79 80 -== 2.1. RBG(in.tum/ma.tum/cit.tum) ==80 +== 2.1. ITO (in.tum/ma.tum/cit.tum) == 81 81 82 -Information on hosting and overview your RBGaccount.82 +Information on hosting and overview your ITO account. 83 83 84 84 === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] === 85 85 86 -=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===86 +=== 2.1.2. [[Change password of the ITO-Credentials>>Informatik.Helpdesk.Passwort]] === 87 87 88 -=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===88 +=== 2.1.3. [[Find out password of the ITO-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] === 89 89 90 -=== 2.1.4. [[Reset passwort of RBG-Credentials yourself / Activate theRBGAccount>>Informatik.Helpdesk.Passwortzurücksetzen]] ===90 +=== 2.1.4. [[Reset passwort of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] === 91 91 92 -=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===92 +=== 2.1.5. [[Reset password of the ITO-Credentials>>Informatik.Helpdesk.Passwortaenderung]] === 93 93 94 94 === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 95 95 96 96 === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] === 97 97 98 -=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===98 +=== 2.1.8. [[My name has changed. Can I change my ITO-Credentials?>>Informatik.Helpdesk.NamensAenderung]] === 99 99 100 100 === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] === 101 101 ... ... @@ -111,23 +111,19 @@ 111 111 112 112 === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] === 113 113 114 -{{id name="EmaiL"/}} 115 - 116 - 117 - 118 118 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ = 119 119 120 -= 3.1. RBG(in.tum/ma.tum/cit.tum) =116 += 3.1. ITO (in.tum/ma.tum/cit.tum) = 121 121 122 -All informations about hosting and set up of RBGmail addresses.118 +All informations about hosting and set up of ITO mail addresses. 123 123 124 -=== 3.1.1. [[How do I set up my RBGe-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===120 +=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] === 125 125 126 126 === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 127 127 128 128 === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] === 129 129 130 -=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] === 126 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] === 131 131 132 132 === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] === 133 133 ... ... @@ -135,7 +135,7 @@ 135 135 136 136 === 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] === 137 137 138 -=== 3.1.8. [[ RBGe-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===134 +=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] === 139 139 140 140 === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] === 141 141 ... ... @@ -145,11 +145,11 @@ 145 145 146 146 === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] === 147 147 148 -=== 3.2.3. [[TUM e-mail account afterxmatriculation/endof employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===144 +=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] === 149 149 150 -=== 3.2.4. [[ SharedMailboxat theTUM>>Informatik.Helpdesk.Sharedmailbox]] ===146 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] === 151 151 152 - {{idname="ZertifikaT"/}}148 +=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 153 153 154 154 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = 155 155 ... ... @@ -157,22 +157,18 @@ 157 157 158 158 === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] === 159 159 160 -=== 4.3. [[Group certificate request, download>>I nformatik.Helpdesk.GruppenzertifikatBeantragen]] ===156 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] === 161 161 162 -=== 4.4. [[ RBGCertificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===158 +=== 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 163 163 164 -=== 4.5. [[ RBGcertificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===160 +=== 4.5. [[Export TUM/ITO certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 165 165 166 -=== 4.6. [[Set up LdapserveronyourownComputer>>Informatik.Helpdesk.LdapZertifikate]] ===162 +=== 4.6. [[Set up TUM/ITO certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 167 167 168 -=== 4.7. [[ Set upTUM/RBGcertificateon a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===164 +=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 169 169 170 -=== 4.8. [[ Digital signaturewith certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===166 +=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 171 171 172 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 173 - 174 -{{id name="DruckeN"/}} 175 - 176 176 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = 177 177 178 178 All Information about the Xerox Printers. ... ... @@ -179,8 +179,6 @@ 179 179 180 180 == 5. General Information about the Xerox Printers == 181 181 182 -{{id name="DruckenStudenten"/}} 183 - 184 184 == 5.1. Printing for Students == 185 185 186 186 === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] === ... ... @@ -195,12 +195,14 @@ 195 195 196 196 == 5.2. Printing for Employees (Followme/Qpilot) == 197 197 198 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik .Helpdesk.Followmeeinrichten]] ===188 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] === 199 199 200 200 === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 201 201 202 202 === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 203 194 +=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 195 + 204 204 === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 205 205 206 206 === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === ... ... @@ -211,13 +211,9 @@ 211 211 212 212 === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 213 213 214 -{{id name="SoftwareBezug"/}} 215 - 216 - 217 - 218 218 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ = 219 219 220 -All information about ordering Software within the master contracts (Matlab, Microsoft, uws.). 208 +**All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).** 221 221 222 222 == 6.1. Matlab == 223 223 ... ... @@ -227,38 +227,31 @@ 227 227 228 228 === 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] === 229 229 230 -== 6.2. Studisoft(www.studisoft.de) ==218 +== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) == 231 231 232 -=== 6.2.1. [[ Rightsverview(OfficeProfessional(Office365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===220 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] === 233 233 234 -=== 6.2.2. [[Is o Files/ BurnimagesonDVD>>Informatik.Helpdesk.Isobrennen]] ===222 +=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] === 235 235 236 -== 6.3. icrosoftAzure Dev Toolsfor Teaching (Students/Employees) ==224 +== 6.3. MS Campus EES (Employees) == 237 237 238 -=== 6.3.1. [[ 'MicrosoftAzure Dev Tools forTeaching'replacesMicrosoftImagine>>Informatik.Helpdesk.Microsoftimagine]] ===226 +=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] === 239 239 240 -=== 6.3.2. [[ Instructionsformicrosoftazureportalproducts>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===228 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] === 241 241 242 -== 6. 4.MSCampusEES(Employees)==230 +=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] === 243 243 244 -== =6.4.1.[[InstructionsforMS Campus EES products(Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]]===232 +== 6.4. Other software products == 245 245 246 -=== 6.4. 2. [[Activate Telnet with Windows7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===234 +=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] === 247 247 236 +=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] === 248 248 249 -== 6. 5.Other softwareroducts ==238 +=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 250 250 251 -=== 6.5.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] === 252 - 253 -=== 6.5.2. [[Origin>>Informatik.Helpdesk.Origin]] === 254 - 255 -=== 6.5.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 256 - 257 -{{id name="NetzwerK"/}} 258 - 259 259 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = 260 260 261 -All information about Network connections and Internet within the FMI Building. 242 +**All information about Network connections and Internet within the FMI Building.** 262 262 263 263 == 7.1. Wlan == 264 264 ... ... @@ -276,27 +276,30 @@ 276 276 277 277 === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) === 278 278 279 -{{id name="SonstigeS"/}} 280 - 281 281 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 282 282 283 -=== 8.1. [[ Set upMatrix Chat>>Informatik.Helpdesk.Matrixchat]] ===262 +=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === 284 284 285 285 === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 286 286 287 -=== 8.3. [[Instructions for the RBGorder form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===266 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 288 288 289 -=== 8.4. [[ ChangeheSamba-password(Accesson Userirectory via Wiondows)>>Informatik.Helpdesk.AendernSambaPW]] ===268 +=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] === 290 290 291 -=== 8.5. [[S ieverulesforthe e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===270 +=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] === 292 292 293 -=== 8.6. [[T imeMachineBackup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===272 +=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) === 294 294 295 -=== 8.7. [[ Linux BorgBackup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===274 +=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 296 296 276 +=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 297 297 298 -= __{{htmlwiki="true"}}<spanclass='WYSIWYG_COLOR ' style='color:Navy'>9.Frequentlyasked questions</span>{{/html}}__=278 +=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 299 299 280 +=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 281 + 282 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 283 + 300 300 Instructions on how to fix common errors and problems. 301 301 302 302 === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] === ... ... @@ -303,9 +303,8 @@ 303 303 304 304 === 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] === 305 305 290 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ = 306 306 307 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Security</span>{{/html}}__ = 308 - 309 309 Instructions on how to fix malware problems 310 310 311 311 === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===