Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 11.1
edited by Xhulia Jasimi
on 2023/03/09 11:33
Change comment: There is no comment for this version
To version 2.1
edited by Aysegül Omus
on 2023/02/21 11:33
Change comment: There is no comment for this version

Summary

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21 21  * viruses
22 22  * hardware damage
23 23  * data transfer
24 -
25 25  on private systems.
26 26  
27 27  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
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30 30  
31 31  * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
32 32  * Telephone: 089 289 18018
33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]]o[[tion>>Informatik.Helpdesk.HelpdeskStandort]]
32 +* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
35 35  == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
36 36  
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95 95  
96 96  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
97 97  
98 -=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
97 +=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
99 99  
100 100  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
101 101  
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193 193  
194 194  {{id name="DruckenMitarbeiter"/}}
195 195  
196 -== 5.2. Printing for Employees (Followme/Qpilot) ==
195 +== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
197 197  
198 198  === 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
199 199  
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221 221  
222 222  == 6.1. Matlab ==
223 223  
224 -=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
223 +=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
225 225  
226 -=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
225 +=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
227 227  
228 -=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
227 +=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
229 229  
230 230  == 6.2. Studisoft (www.studisoft.de) ==
231 231  
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241 241  
242 242  == 6.4. MS Campus EES (Employees) ==
243 243  
244 -=== 6.4.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
243 +=== 6.4.1. [[General informations for MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]] ===
245 245  
246 -=== 6.4.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
245 +=== 6.4.2. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.Anleitungfuermscampus]] ===
247 247  
247 +=== 6.4.3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
248 248  
249 -== 6.5. Other software products ==
249 +== 6.5. Office Professional (Office 365) (Students) ==
250 250  
251 -=== 6.5.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
251 +=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] ===
252 252  
253 -=== 6.5.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
253 +=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] ===
254 254  
255 -=== 6.5.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
255 +== 6.6. Other software products ==
256 256  
257 +=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
258 +
259 +=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
260 +
257 257  {{id name="NetzwerK"/}}
258 258  
259 259  = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
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274 274  
275 275  === 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
276 276  
277 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
281 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===
278 278  
279 279  {{id name="SonstigeS"/}}
280 280