Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
From version 10.1
edited by Xhulia Jasimi
on 2023/03/09 11:31
on 2023/03/09 11:31
Change comment:
There is no comment for this version
To version 26.1
edited by Aysegül Omus
on 2023/03/23 12:53
on 2023/03/23 12:53
Change comment:
There is no comment for this version
Summary
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Page properties (2 modified, 0 added, 0 removed)
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... ... @@ -12,7 +12,7 @@ 12 12 * WLAN-problems within the Uni-Network 13 13 * VPN-Connection to the TUM 14 14 * set up of the RBG certificate 15 -Furthermore the helpdesk maintains two websites. The Wiki [[ xwiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.15 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles. 16 16 17 17 On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff. 18 18 ... ... @@ -30,7 +30,7 @@ 30 30 31 31 * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de 32 32 * Telephone: 089 289 18018 33 -* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]] o[[tion>>Informatik.Helpdesk.HelpdeskStandort]]33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]] 34 34 35 35 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 36 36 ... ... @@ -95,7 +95,7 @@ 95 95 96 96 === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] === 97 97 98 -=== 2.1.8. [[My name has changed. Can ichange my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===98 +=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] === 99 99 100 100 === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] === 101 101 ... ... @@ -121,13 +121,13 @@ 121 121 122 122 All informations about hosting and set up of RBG mail addresses. 123 123 124 -=== 3.1.1. [[How do iset up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] === 125 125 126 126 === 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 127 127 128 128 === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] === 129 129 130 -=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] === 130 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] === 131 131 132 132 === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] === 133 133 ... ... @@ -145,10 +145,12 @@ 145 145 146 146 === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] === 147 147 148 -=== 3.2.3. [[TUM e-mail account afterxmatriculation/endof employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===148 +=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] === 149 149 150 -=== 3.2.4. [[ SharedMailboxat theTUM>>Informatik.Helpdesk.Sharedmailbox]] ===150 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] === 151 151 152 +=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 153 + 152 152 {{id name="ZertifikaT"/}} 153 153 154 154 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = ... ... @@ -161,16 +161,14 @@ 161 161 162 162 === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 163 163 164 -=== 4.5. [[ 166 +=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 165 165 166 -=== 4.6. [[Set up LdapserveronyourownComputer>>Informatik.Helpdesk.LdapZertifikate]] ===168 +=== 4.6. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 167 167 168 -=== 4.7. [[ Set upTUM/RBGcertificateon a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===170 +=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 169 169 170 -=== 4.8. [[ Digital signaturewith certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===172 +=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 171 171 172 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 173 - 174 174 {{id name="DruckeN"/}} 175 175 176 176 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = ... ... @@ -195,12 +195,14 @@ 195 195 196 196 == 5.2. Printing for Employees (Followme/Qpilot) == 197 197 198 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik .Helpdesk.Followmeeinrichten]] ===198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] === 199 199 200 200 === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 201 201 202 202 === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 203 203 204 +=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 205 + 204 204 === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 205 205 206 206 === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === ... ... @@ -227,33 +227,28 @@ 227 227 228 228 === 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] === 229 229 230 -== 6.2. Studisoft(www.studisoft.de) ==232 +== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) == 231 231 232 -=== 6.2.1. [[ Rightsverview(OfficeProfessional(Office365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===234 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] === 233 233 234 -=== 6.2.2. [[Is o Files/ BurnimagesonDVD>>Informatik.Helpdesk.Isobrennen]] ===236 +=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] === 235 235 236 -== 6.3. icrosoftAzure Dev Toolsfor Teaching (Students/Employees) ==238 +== 6.3. MS Campus EES (Employees) == 237 237 238 -=== 6.3.1. [[ 'MicrosoftAzure Dev Tools forTeaching'replacesMicrosoftImagine>>Informatik.Helpdesk.Microsoftimagine]] ===240 +=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] === 239 239 240 -=== 6.3.2. [[ Instructionsformicrosoftazureportalproducts>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===242 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] === 241 241 242 -== 6. 4.MSCampusEES(Employees)==244 +=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] === 243 243 244 -== =6.4.1.[[InstructionsforMS Campus EES products(Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]]===246 +== 6.4. Other software products == 245 245 246 -=== 6.4. 2. [[Activate Telnet with Windows7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===248 +=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] === 247 247 250 +=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] === 248 248 249 -== 6. 5.Other softwareroducts ==252 +=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 250 250 251 -=== 6.5.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] === 252 - 253 -=== 6.5.2. [[Origin>>Informatik.Helpdesk.Origin]] === 254 - 255 -=== 6.5.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 256 - 257 257 {{id name="NetzwerK"/}} 258 258 259 259 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = ... ... @@ -278,36 +278,47 @@ 278 278 279 279 {{id name="SonstigeS"/}} 280 280 281 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =278 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Netzlaufwerke einbinden</span>{{/html}}__ = 282 282 283 -=== 8.1. [[Setup MatrixChat>>Informatik.Helpdesk.Matrixchat]] ===280 +=== 9.1. [[TUM Netzlaufwerk (nas.ads.mwn.de) >>Informatik.Helpdesk.TUMNetzlaufwerk.WebHome]] === 284 284 285 -=== 8.2. [[BigBlueButton>>Informatik.Helpdesk.BigBlueButton]] ===282 +=== 9.2. [[CIT Netzlaufwerk >>Informatik.Helpdesk.CITNetzlaufwerk.WebHome]] === 286 286 287 -=== 8.3. [[Instructions for theRBGorder form (only for employees ofthe faculties ofInformaticsand Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===284 +=== 9.3. [[RBG Netzlaufwerk >>Informatik.Helpdesk.RBGNetzlaufwerk.WebHome]] === 288 288 289 -=== 8.4. [[ChangetheSamba-password (Access on Userdirectory via Wiondows)>>Informatik.Helpdesk.AendernSambaPW]] ===286 +=== 9.3. [[SIM Netzlaufwerk >>Informatik.Helpdesk.SIMNetzlaufwerk.WebHome]] === 290 290 291 -=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 292 292 293 -= ==8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]]===289 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>9. Other</span>{{/html}}__ = 294 294 295 -=== 8.7. [[LinuxBorg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===291 +=== 9.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] === 296 296 293 +=== 9.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 297 297 298 -= __{{htmlwiki="true"}}<spanclass='WYSIWYG_COLOR'style='color:Navy'>9.Frequentlyaskedquestions</span>{{/html}}__=295 +=== 9.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 299 299 297 +=== 9.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 298 + 299 +=== 9.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 300 + 301 +=== 9.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 302 + 303 +=== 9.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 304 + 305 + 306 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 307 + 300 300 Instructions on how to fix common errors and problems. 301 301 302 -=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===310 +=== 10.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] === 303 303 304 -=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===312 +=== 10.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] === 305 305 306 306 307 -= __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1 0. Security</span>{{/html}}__ =315 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ = 308 308 309 309 Instructions on how to fix malware problems 310 310 311 -=== 1 0.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===319 +=== 11.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] === 312 312 313 -=== 1 0.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===321 +=== 11.2. [[Windows Updates>>Informatik.Helpdesk.LrzWSUSUpdate]] ===