Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 1.1
edited by wikibot
on 2023/02/05 20:30
Change comment: Imported from foswiki
To version 32.2
edited by Aysegül Omus
on 2023/09/19 13:56
Change comment: There is no comment for this version

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Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.wikibot
1 +XWiki.kahraman
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1 -= Welcome to the RBG-Helpdesk! =
1 += Welcome to the ITO-Helpdesk! =
2 2  
3 -== {{html wiki="true"}}
4 -<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>
5 -{{/html}} ==
3 +== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
6 6  
7 -The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the RBG.
5 +The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
8 8  
9 -Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes
7 +Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes
8 +
10 10  * the workspaces in the Rechnerhalle
11 11  * the workspaces in the offices
12 12  * the Xerox-Printers
13 13  * WLAN-problems within the Uni-Network
14 14  * VPN-Connection to the TUM
15 -* set up of the RBG certificate
16 -Furthermore the helpdesk maintains two websites. The Wiki [[wiki.in.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
14 +* set up of the ITO certificate
15 +Furthermore the helpdesk maintains two websites. The Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
17 17  
18 18  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
19 19  
20 20  But we are not responsible for
20 +
21 21  * viruses
22 22  * hardware damage
23 23  * data transfer
24 +
24 24  on private systems.
25 25  
26 26  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
27 27  
28 -== {{html wiki="true"}}
29 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>
30 -{{/html}} ==
31 -* E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
29 +== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
30 +
31 +* E-Mail: [[support@ito.cit.tum.de>>support@ito.cit.tum.de]]
32 32  * Telephone: 089 289 18018
33 -* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
35 -== {{html wiki="true"}}
36 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>
37 -{{/html}} ==
35 +== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
38 38  
39 39  Monday - Friday 08:00 - 18:00 Uhr.
40 40  
41 -{{id name="BlackBox" /}}
42 -= __{{html wiki="true"}}
43 -<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>
44 -{{/html}}__ =
39 +{{id name="BlackBox"/}}
45 45  
41 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
42 +
46 46  Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem.
47 47  
48 48  == 1.1. Remote ==
49 49  
50 50  === 1.1.1. [[Ssh Access>>Informatik.Helpdesk.Ssh]] ===
48 +
51 51  === 1.1.2. [[Ssh Login without password>>Informatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) ===
50 +
52 52  === 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>Informatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) ===
52 +
53 53  === 1.1.4. [[Run programms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] ===
54 +
54 54  === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] ===
56 +
55 55  === 1.1.6. [[Remote Desktop Access (Windows)>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/WindowsRemoteSupport]] ===
58 +
56 56  === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] ===
57 57  
58 58  == 1.2. On site ==
... ... @@ -67,34 +67,32 @@
67 67  
68 68  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
69 69  
70 -{{id name="AccounT" /}}
73 +{{id name="AccounT"/}}
71 71  
72 72  
73 73  
74 74  
75 -= __{{html wiki="true"}}
76 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Account</span>
77 -{{/html}}__ =
78 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
78 78  
79 -== 2.1. RBG (in.tum/ma.tum/cit.tum) ==
80 +== 2.1. ITO (in.tum/ma.tum/cit.tum) ==
80 80  
81 -Information on hosting and overview your RBG account.
82 +Information on hosting and overview your ITO account.
82 82  
83 83  === 2.1.1. [[Account Information (Student/Coworker/Guest)>>Informatik.Helpdesk.Account]] ===
84 84  
85 -=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===
86 +=== 2.1.2. [[Change password of the ITO-Credentials>>Informatik.Helpdesk.Passwort]] ===
86 86  
87 -=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
88 +=== 2.1.3. [[Find out password of the ITO-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===
88 88  
89 -=== 2.1.4. [[Reset passwort of RBG-Credentials yourself / Activate the RBG Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
90 +=== 2.1.4. [[Reset passwort of ITO-Credentials yourself / Activate the ITO Account>>Informatik.Helpdesk.Passwortzurücksetzen]] ===
90 90  
91 -=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===
92 +=== 2.1.5. [[Reset password of the ITO-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===
92 92  
93 93  === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] ===
94 94  
95 95  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
96 96  
97 -=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
98 +=== 2.1.8. [[My name has changed. Can I change my ITO-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
98 98  
99 99  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
100 100  
... ... @@ -107,193 +107,187 @@
107 107  === 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>Informatik.Helpdesk.Pinfuertumonline]] ===
108 108  
109 109  === 2.2.3. [[Reset Password for LRZ-Credentials>>Informatik.Helpdesk.Lrzpasswortaenderung]] ===
111 +
110 110  === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] ===
111 111  
112 -{{id name="EmaiL" /}}
114 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
113 113  
116 += 3.1. ITO (in.tum/ma.tum/cit.tum) =
114 114  
118 +All informations about hosting and set up of ITO mail addresses.
115 115  
116 -= __{{html wiki="true"}}
117 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. E-Mail</span>
118 -{{/html}}
120 +=== 3.1.1. [[How do I set up my ITO e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
119 119  
122 +=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
120 120  
124 +=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
121 121  
126 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
122 122  
128 +=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
123 123  
124 -== 3.1 RBG (in.tum/ma.tum/cit.tum) ==__ =
130 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
125 125  
126 -All informations about hosting and set up of RBG mail addresses.
132 +=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
127 127  
128 -=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
129 -=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
130 -=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
131 -=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
132 -=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
133 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}
134 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Informatik</span>
135 -{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
136 -=== 3.1.7. [[Function Address ({{html wiki="true"}}
137 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Mathematik</span>
138 -{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
139 -=== 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
134 +=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
135 +
140 140  === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
141 141  
142 -== 3.2. TUM (LRZ)</u> ==
138 +== 3.2. TUM (LRZ) ==
143 143  
144 144  === 3.2.1. [[How to set up an e-mail account?>>Informatik.Helpdesk.TumEmail]] ===
141 +
145 145  === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
146 146  
147 -=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
148 -=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
144 +=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] ===
149 149  
150 -{{id name="ZertifikaT" /}}
146 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
151 151  
148 +=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
152 152  
150 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
153 153  
154 -= __{{html wiki="true"}}
155 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Certificates</span>
156 -{{/html}}__ =
157 -
158 158  === 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
153 +
159 159  === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
160 -=== 4.3. [[Group certificate request, download>>Informatik.Helpdesk.GruppenzertifikatBeantragen]] ===
161 -=== 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
162 -=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
163 -=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] ===
164 -=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
165 -=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
166 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
167 167  
168 -{{id name="DruckeN" /}}
156 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Guides.GruppenzertifikatBeantragen.WebHome]] ===
169 169  
158 +=== 4.4. [[ITO Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
170 170  
160 +=== 4.5. [[Export TUM/ITO certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
171 171  
162 +=== 4.6. [[Set up TUM/ITO certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
172 172  
173 -= __{{html wiki="true"}}
174 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Printing</span>
175 -{{/html}}__ =
164 +=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
176 176  
166 +=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
167 +
168 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
169 +
177 177  All Information about the Xerox Printers.
178 178  
179 179  == 5. General Information about the Xerox Printers ==
180 180  
181 -{{id name="DruckenStudenten" /}}
182 182  == 5.1. Printing for Students ==
183 183  
184 184  === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] ===
177 +
185 185  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
179 +
186 186  === 5.1.3. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] ===
181 +
187 187  === 5.1.4. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
188 188  
189 -{{id name="DruckenMitarbeiter" /}}
184 +{{id name="DruckenMitarbeiter"/}}
190 190  
191 -== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
186 +== 5.2. Printing for Employees (Followme/Qpilot) ==
192 192  
193 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
188 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
189 +
194 194  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
191 +
195 195  === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
193 +
194 +=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
195 +
196 196  === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
197 +
197 197  === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
199 +
198 198  === 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] ===
201 +
199 199  === 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
203 +
200 200  === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] ===
201 201  
202 -{{id name="SoftwareBezug" /}}
206 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ =
203 203  
208 +**All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).**
204 204  
210 +== 6.1. Matlab ==
205 205  
206 -= __{{html wiki="true"}}
207 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Ordering Software</span>
208 -{{/html}}__ =
212 +=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
209 209  
210 -All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).
214 +=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
211 211  
212 -== 6.1. Matlab ==
213 -=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
214 -=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
215 -=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
216 +=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
216 216  
217 -== 6.2. Studisoft (www.studisoft.de) ==
218 -=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
219 -=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
218 +== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
220 220  
221 -== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
222 -=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
223 -=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
220 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
224 224  
225 -== 6.4. MS Campus EES (Employees) ==
226 -=== 6.4.1. [[General informations for MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]] ===
227 -=== 6.4.2. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.Anleitungfuermscampus]] ===
228 -=== 6.4.3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
222 +=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
229 229  
230 -== 6.5. Office Professional (Office 365) (Students) ==
231 -=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] ===
232 -=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] ===
224 +== 6.3. MS Campus EES (Employees) ==
233 233  
234 -== 6.6. Other software products ==
235 -=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
236 -=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
226 +=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
237 237  
238 -{{id name="NetzwerK" /}}
228 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
239 239  
230 +=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
240 240  
232 +== 6.4. Other software products ==
241 241  
242 -= __{{html wiki="true"}}
243 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Network / Internet</span>
244 -{{/html}}__ =
234 +=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
245 245  
246 -All information about Network connections and Internet within the FMI Building.
236 +=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
247 247  
238 +=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
239 +
240 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
241 +
242 +**All information about Network connections and Internet within the FMI Building.**
243 +
248 248  == 7.1. Wlan ==
245 +
249 249  === 7.1.1. [[WLAN (Eduroam)>>Informatik.Helpdesk.Wifi]] ===
247 +
250 250  === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
251 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}
252 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees only</span>
253 -{{/html}})>>Informatik.Helpdesk.Vpn]] ===
254 254  
250 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] ===
251 +
255 255  == 7.2.Lan ==
253 +
256 256  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
255 +
257 257  === 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
258 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}
259 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees ONLY</span>
260 -{{/html}}) >>https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===
261 261  
262 -{{id name="SonstigeS" /}}
258 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
263 263  
260 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
264 264  
262 +=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] ===
265 265  
266 -= __{{html wiki="true"}}
267 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Other</span>
268 -{{/html}}__ =
269 -
270 -=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
271 271  === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
272 -=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
273 -=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
274 -=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
275 -=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
276 -=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
277 277  
266 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
278 278  
268 +=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===
279 279  
280 -= __{{html wiki="true"}}
281 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Frequently asked questions</span>
282 -{{/html}}__ =
270 +=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] ===
283 283  
284 -Instructions on how to fix common errors and problems.
272 +=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) ===
285 285  
286 -=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
274 +=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
287 287  
288 -=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
276 +=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
289 289  
278 +=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
290 290  
280 +=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
291 291  
282 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
292 292  
293 -= __{{html wiki="true"}}
294 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Security</span>
295 -{{/html}}__ =
284 +Instructions on how to fix common errors and problems.
296 296  
286 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
287 +
288 +=== 9.2. [[BlackBox login screen stops sesssion >>Informatik.Helpdesk.Probleme]] ===
289 +
290 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
291 +
297 297  Instructions on how to fix malware problems
298 298  
299 299  === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===