Changes for page Helpdesk

Last modified by Jonas Jelten on 2025/02/04 15:02
From version 1.1
edited by wikibot
on 2023/02/05 20:30
Change comment: Imported from foswiki
To version 29.1
edited by Begüm Balat
on 2023/07/14 11:52
Change comment: There is no comment for this version

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1 -XWiki.wikibot
1 +XWiki.balb
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1 1  = Welcome to the RBG-Helpdesk! =
2 2  
3 -== {{html wiki="true"}}
4 -<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>
5 -{{/html}} ==
3 +== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
6 6  
7 7  The [[Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines the infrastructure of the Faculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the RBG.
8 8  
9 9  Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes
8 +
10 10  * the workspaces in the Rechnerhalle
11 11  * the workspaces in the offices
12 12  * the Xerox-Printers
... ... @@ -13,46 +13,50 @@
13 13  * WLAN-problems within the Uni-Network
14 14  * VPN-Connection to the TUM
15 15  * set up of the RBG certificate
16 -Furthermore the helpdesk maintains two websites. The Wiki [[wiki.in.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
15 +Furthermore the helpdesk maintains two websites. The Wiki [[wiki.rbg.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers for common questions can be found quickly in those articles.
17 17  
18 18  On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.
19 19  
20 20  But we are not responsible for
20 +
21 21  * viruses
22 22  * hardware damage
23 23  * data transfer
24 +
24 24  on private systems.
25 25  
26 26  Questions regarding central IT-Services like TUMOnline are the responsibility of the [[IT-Support>>https://www.it.tum.de/it-support/]].
27 27  
28 -== {{html wiki="true"}}
29 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>
30 -{{/html}} ==
29 +== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
30 +
31 31  * E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de
32 32  * Telephone: 089 289 18018
33 -* Our [[Location>>Informatik.Helpdesk.HelpdeskStandort]]
33 +* Our [[Loca>>Informatik.Helpdesk.HelpdeskStandort]][[tion>>Informatik.Helpdesk.HelpdeskStandort]]
34 34  
35 -== {{html wiki="true"}}
36 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>
37 -{{/html}} ==
35 +== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
38 38  
39 39  Monday - Friday 08:00 - 18:00 Uhr.
40 40  
41 -{{id name="BlackBox" /}}
42 -= __{{html wiki="true"}}
43 -<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>
44 -{{/html}}__ =
39 +{{id name="BlackBox"/}}
45 45  
41 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
42 +
46 46  Everything that has to do with [[BlackBoxen>>Informatik.Benutzerwiki.BlackBox]] and the filesystem.
47 47  
48 48  == 1.1. Remote ==
49 49  
50 50  === 1.1.1. [[Ssh Access>>Informatik.Helpdesk.Ssh]] ===
48 +
51 51  === 1.1.2. [[Ssh Login without password>>Informatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) ===
50 +
52 52  === 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>Informatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) ===
52 +
53 53  === 1.1.4. [[Run programms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] ===
54 +
54 54  === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] ===
56 +
55 55  === 1.1.6. [[Remote Desktop Access (Windows)>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/WindowsRemoteSupport]] ===
58 +
56 56  === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] ===
57 57  
58 58  == 1.2. On site ==
... ... @@ -67,14 +67,12 @@
67 67  
68 68  === 1.2.5. [[Teamviewer installieren>>Informatik.Helpdesk.Teamviewer]] ===
69 69  
70 -{{id name="AccounT" /}}
73 +{{id name="AccounT"/}}
71 71  
72 72  
73 73  
74 74  
75 -= __{{html wiki="true"}}
76 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Account</span>
77 -{{/html}}__ =
78 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
78 78  
79 79  == 2.1. RBG (in.tum/ma.tum/cit.tum) ==
80 80  
... ... @@ -94,7 +94,7 @@
94 94  
95 95  === 2.1.7. [[Create an own website>>Informatik.Helpdesk.EigeneHomepage]] ===
96 96  
97 -=== 2.1.8. [[My name has changed. Can i change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
98 +=== 2.1.8. [[My name has changed. Can I change my RBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===
98 98  
99 99  === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>Informatik.Helpdesk.Accountverlaengern]] ===
100 100  
... ... @@ -107,180 +107,203 @@
107 107  === 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>Informatik.Helpdesk.Pinfuertumonline]] ===
108 108  
109 109  === 2.2.3. [[Reset Password for LRZ-Credentials>>Informatik.Helpdesk.Lrzpasswortaenderung]] ===
111 +
110 110  === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] ===
111 111  
112 -{{id name="EmaiL" /}}
114 +{{id name="EmaiL"/}}
113 113  
114 114  
115 115  
116 -= __{{html wiki="true"}}
117 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. E-Mail</span>
118 -{{/html}}
118 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
119 119  
120 += 3.1. RBG (in.tum/ma.tum/cit.tum) =
120 120  
122 +All informations about hosting and set up of RBG mail addresses.
121 121  
124 +=== 3.1.1. [[How do I set up my RBG e-mail account?>>Informatik.Helpdesk.CittumEmail.WebHome]] ===
122 122  
126 +=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
123 123  
124 -== 3.1 RBG (in.tum/ma.tum/cit.tum) ==__ =
128 +=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
125 125  
126 -All informations about hosting and set up of RBG mail addresses.
130 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
127 127  
128 -=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] ===
129 -=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] ===
130 -=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] ===
131 -=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] ===
132 132  === 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] ===
133 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}
134 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Informatik</span>
135 -{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
136 -=== 3.1.7. [[Function Address ({{html wiki="true"}}
137 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Mathematik</span>
138 -{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
139 -=== 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
133 +
134 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>Informatik.Helpdesk.Sharedfolder]] ===
135 +
136 +=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] ===
137 +
138 +=== 3.1.8. [[ITO e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] ===
139 +
140 140  === 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] ===
141 141  
142 -== 3.2. TUM (LRZ)</u> ==
142 +== 3.2. TUM (LRZ) ==
143 143  
144 144  === 3.2.1. [[How to set up an e-mail account?>>Informatik.Helpdesk.TumEmail]] ===
145 +
145 145  === 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] ===
146 146  
147 -=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
148 -=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
148 +=== 3.2.3. [[TUM Address book>>Informatik.Helpdesk.AddressBook]] ===
149 149  
150 -{{id name="ZertifikaT" /}}
150 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] ===
151 151  
152 +=== 3.2.5. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] ===
152 152  
154 +{{id name="ZertifikaT"/}}
153 153  
154 -= __{{html wiki="true"}}
155 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Certificates</span>
156 -{{/html}}__ =
156 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
157 157  
158 158  === 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
159 +
159 159  === 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] ===
161 +
160 160  === 4.3. [[Group certificate request, download>>Informatik.Helpdesk.GruppenzertifikatBeantragen]] ===
163 +
161 161  === 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] ===
162 -=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
163 -=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] ===
164 -=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
165 -=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
166 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
167 167  
168 -{{id name="DruckeN" /}}
166 +=== 4.5. [[Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] ===
169 169  
168 +=== 4.6. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] ===
170 170  
170 +=== 4.7. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] ===
171 171  
172 +=== 4.8. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] ===
172 172  
173 -= __{{html wiki="true"}}
174 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Printing</span>
175 -{{/html}}__ =
174 +{{id name="DruckeN"/}}
176 176  
176 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
177 +
177 177  All Information about the Xerox Printers.
178 178  
179 179  == 5. General Information about the Xerox Printers ==
180 180  
181 -{{id name="DruckenStudenten" /}}
182 +{{id name="DruckenStudenten"/}}
183 +
182 182  == 5.1. Printing for Students ==
183 183  
184 184  === 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] ===
187 +
185 185  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
189 +
186 186  === 5.1.3. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] ===
191 +
187 187  === 5.1.4. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
188 188  
189 -{{id name="DruckenMitarbeiter" /}}
194 +{{id name="DruckenMitarbeiter"/}}
190 190  
191 -== 5.2. Printing for Employees (Followme/Ucentral/Directprint) ==
196 +== 5.2. Printing for Employees (Followme/Qpilot) ==
192 192  
193 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] ===
198 +=== 5.2.1. [[FollowMe: Driverinstallation and set up>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
199 +
194 194  === 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] ===
201 +
195 195  === 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
203 +
204 +=== 5.2.3. [[Xerox-Drucker Kartenregistrierung>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
205 +
196 196  === 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
207 +
197 197  === 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
209 +
198 198  === 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] ===
211 +
199 199  === 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
213 +
200 200  === 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] ===
201 201  
202 -{{id name="SoftwareBezug" /}}
216 +{{id name="SoftwareBezug"/}}
203 203  
204 204  
205 205  
206 -= __{{html wiki="true"}}
207 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Ordering Software</span>
208 -{{/html}}__ =
220 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ =
209 209  
210 210  All information about ordering Software within the master contracts (Matlab, Microsoft, uws.).
211 211  
212 212  == 6.1. Matlab ==
213 -=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
214 -=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
215 -=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] ===
216 216  
217 -== 6.2. Studisoft (www.studisoft.de) ==
218 -=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] ===
219 -=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
226 +=== 6.1.1. [[Matlab rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] ===
220 220  
221 -== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
222 -=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
223 -=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
228 +=== 6.1.2. [[Installing Matlab (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] ===
224 224  
225 -== 6.4. MS Campus EES (Employees) ==
226 -=== 6.4.1. [[General informations for MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]] ===
227 -=== 6.4.2. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.Anleitungfuermscampus]] ===
228 -=== 6.4.3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
230 +=== 6.1.3. [[Installing Matlab (Guests)>>Informatik.Helpdesk.MatlabInstallierenGast]] ===
229 229  
230 -== 6.5. Office Professional (Office 365) (Students) ==
231 -=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] ===
232 -=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] ===
232 +== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
233 233  
234 -== 6.6. Other software products ==
235 -=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] ===
236 -=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
234 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] ===
237 237  
238 -{{id name="NetzwerK" /}}
236 +=== 6.2.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] ===
239 239  
238 +== 6.3. MS Campus EES (Employees) ==
240 240  
240 +=== 6.3.1. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.AnleitungfuerMsCampus]] ===
241 241  
242 -= __{{html wiki="true"}}
243 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Network / Internet</span>
244 -{{/html}}__ =
242 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] ===
245 245  
244 +=== 6.3.3. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] ===
245 +
246 +== 6.4. Other software products ==
247 +
248 +=== 6.4.1. [[Adobe Pro>>Informatik.Helpdesk.AdobePro]] ===
249 +
250 +=== 6.4.2. [[Origin>>Informatik.Helpdesk.Origin]] ===
251 +
252 +=== 6.4.3. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] ===
253 +
254 +{{id name="NetzwerK"/}}
255 +
256 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
257 +
246 246  All information about Network connections and Internet within the FMI Building.
247 247  
248 248  == 7.1. Wlan ==
261 +
249 249  === 7.1.1. [[WLAN (Eduroam)>>Informatik.Helpdesk.Wifi]] ===
263 +
250 250  === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
251 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}}
252 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees only</span>
253 -{{/html}})>>Informatik.Helpdesk.Vpn]] ===
254 254  
266 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>Informatik.Helpdesk.Vpn]] ===
267 +
255 255  == 7.2.Lan ==
269 +
256 256  === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] ===
271 +
257 257  === 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] ===
258 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}
259 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees ONLY</span>
260 -{{/html}}) >>https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) ===
261 261  
262 -{{id name="SonstigeS" /}}
274 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>Informatik.Helpdesk.Vpn]](Contact your Struktur-DB - administrator) ===
263 263  
264 264  
265 265  
266 -= __{{html wiki="true"}}
267 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Other</span>
268 -{{/html}}__ =
278 +{{id name="SonstigeS"/}}
269 269  
270 -=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] ===
280 +
281 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
282 +
283 +=== 8.1. [[Matrix Chat>>Informatik.Helpdesk.MatrixChat.WebHome]] ===
284 +
271 271  === 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] ===
272 -=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
273 -=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
274 -=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
275 -=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
276 -=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
277 277  
287 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] ===
278 278  
289 +=== 8.4. [[Set Up Networkdrive>>Informatik.Helpdesk.Netzlaufwerk (Shared Folder)]] ===
279 279  
280 -= __{{html wiki="true"}}
281 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Frequently asked questions</span>
282 -{{/html}}__ =
291 +=== 8.5. [[Set Up Nextcloud Calender>>Informatik.Helpdesk.NextcloudKalender]] ===
283 283  
293 +=== 8.6. [[The New Award Note (VGV>>Informatik.Helpdesk.VGV]]) ===
294 +
295 +=== 8.7. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] ===
296 +
297 +=== 8.8. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] ===
298 +
299 +=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
300 +
301 +=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
302 +
303 +
304 +
305 +
306 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
307 +
284 284  Instructions on how to fix common errors and problems.
285 285  
286 286  === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>Informatik.Helpdesk.Probleme]] ===
... ... @@ -289,11 +289,8 @@
289 289  
290 290  
291 291  
316 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
292 292  
293 -= __{{html wiki="true"}}
294 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Security</span>
295 -{{/html}}__ =
296 -
297 297  Instructions on how to fix malware problems
298 298  
299 299  === 10.1. [[Ransomware: WannaCry>>Informatik.Helpdesk.WannaCry]] ===