Changes for page Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
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... ... @@ -1,301 +1,286 @@ 1 -= Welcome to the RBG-Helpdesk! =1 += Welcome to the ITO-Helpdesk! = 2 2 3 -== {{html wiki="true"}} 4 -<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span> 5 -{{/html}} == 3 +== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == 6 6 7 -The [[ Rechnerbetriebsgruppe>>https://www.in.tum.de/rbg/startseite/]] (RBG) maintaines theinfrastructure of theFaculties of Computer Science and Mathematics and provides IT-Support for them. The Helpdesk is the first point of contact for questions to theRBG.5 +The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintains the Faculties of Computer Science and Mathematics infrastructure and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. 8 8 9 -Mainly the helpdesk is responsible for problems with the hard- and software of the RBG, which includes 7 +Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes 8 + 10 10 * the workspaces in the Rechnerhalle 11 11 * the workspaces in the offices 12 12 * the Xerox-Printers 13 -* WLAN -problems within the Uni-Network14 -* VPN -Connection to the TUM15 -* set up of the RBGcertificate16 -Furthermore the helpdesk maintains two websites .The Wiki [[wiki.in.tum.de>>%SCRIPTURL{"view"}%/]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answersforcommon questions can be found quickly in those articles.12 +* WLAN problems within the Uni-Network 13 +* VPN Connection to the TUM 14 +* set up of the ITO certificate 15 +Furthermore, the helpdesk maintains two websites: the Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers to common questions can be found quickly in those articles. 17 17 18 - On voluntary basis, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environement for students and staff.17 +Voluntarily, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environment for students and staff. 19 19 20 20 But we are not responsible for 20 + 21 21 * viruses 22 22 * hardware damage 23 23 * data transfer 24 + 24 24 on private systems. 25 25 26 -Questions regarding central IT -Services like TUMOnline are the responsibility ofthe[[IT-Support>>https://www.it.tum.de/it-support/]].27 +Questions regarding central IT services like TUMOnline are the responsibility of [[IT Support>>https://www.it.tum.de/it-support/]]. 27 27 28 -== {{html wiki="true"}} 29 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span> 30 -{{/html}} == 31 -* E-Mail: rbg@in.tum.de/rbg@ma.tum.de/rbg@cit.tum.de 29 +== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == 30 + 31 +* E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] 32 32 * Telephone: 089 289 18018 33 -* Our [[Loca tion>>Informatik.Helpdesk.HelpdeskStandort]]33 +* Our [[Loca>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]][[tion>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]] 34 34 35 -== {{html wiki="true"}} 36 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span> 37 -{{/html}} == 35 +== {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == 38 38 39 39 Monday - Friday 08:00 - 18:00 Uhr. 40 40 41 -{{id name="BlackBox" /}} 42 -= __{{html wiki="true"}} 43 -<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span> 44 -{{/html}}__ = 39 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ = 45 45 46 -Everything that has to do with [[BlackBoxen>>I nformatik.Benutzerwiki.BlackBox]] and the filesystem.41 +Everything that has to do with [[BlackBoxen>>CIT.ITO.Docs.Services.BlackBox.WebHome]] and the filesystem. 47 47 48 48 == 1.1. Remote == 49 49 50 -=== 1.1.1. [[Ssh Access>>Informatik.Helpdesk.Ssh]] === 51 -=== 1.1.2. [[Ssh Login without password>>Informatik.Helpdesk.Ssh||anchor="OpenSSHKey"]] (SSH Key set up) === 52 -=== 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>Informatik.Helpdesk.DatenTransfer]] (Certificate, Pictures etc.) === 53 -=== 1.1.4. [[Run programms so they don't terminate at the logout>>Informatik.Helpdesk.ProgrammeBeimLogoutNichtBeenden]] === 45 +=== 1.1.1. [[Ssh Access>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome]] === 46 + 47 +=== 1.1.2. [[Ssh Login without password>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome||anchor="OpenSSHKey"]] (SSH Key set up) === 48 + 49 +=== 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>CIT.ITO.Docs.Guides.Helpdesk.DatenTransfer.WebHome]] (Certificate, Pictures etc.) === 50 + 51 +=== 1.1.4. [[Run programs so they don't terminate at the logout>>CIT.ITO.Docs.Guides.Helpdesk.ProgrammeBeimLogoutNichtBeenden.WebHome]] === 52 + 54 54 === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] === 54 + 55 55 === 1.1.6. [[Remote Desktop Access (Windows)>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/WindowsRemoteSupport]] === 56 + 56 56 === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] === 57 57 58 -== 1.2. On 59 +== 1.2. On-site == 59 59 60 -=== 1.2.1. [[Log in to the computers>>I nformatik.Helpdesk.Einloggen]] ===61 +=== 1.2.1. [[Log in to the computers>>CIT.ITO.Docs.Guides.Helpdesk.Einloggen.WebHome]] === 61 61 62 62 === 1.2.2. [[Re-install programms>>Informatik.Helpdesk.ZusaetzlicheSoftware]] === 63 63 64 -=== 1.2.3. [[Restoration of deleted data>>I nformatik.Helpdesk.DatenWiederherstellung]] ===65 +=== 1.2.3. [[Restoration of deleted data>>CIT.ITO.Docs.Guides.Helpdesk.DatenWiederherstellung.WebHome]] === 65 65 66 66 === 1.2.4. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 67 67 68 -=== 1.2.5. [[Teamviewer installieren>>I nformatik.Helpdesk.Teamviewer]] ===69 +=== 1.2.5. [[Teamviewer installieren>>CIT.ITO.Docs.Guides.Helpdesk.Teamviewer.WebHome]] === 69 69 70 - {{idname="AccounT"/}}71 +=== 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] === 71 71 72 72 74 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = 73 73 74 74 75 -= __{{html wiki="true"}} 76 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Account</span> 77 -{{/html}}__ = 78 78 79 -== 2.1. RBG(in.tum/ma.tum/cit.tum) ==78 +== 2.1. CIT (in.tum/ma.tum/cit.tum) == 80 80 81 -Information on hosting an doverview yourRBGaccount.80 +Information on hosting an overview of your CIT account. 82 82 83 -=== 2.1.1. [[Account Information (Student/Coworker/Guest)>>I nformatik.Helpdesk.Account]] ===82 +=== 2.1.1. [[Account Information (Student/Coworker/Guest)>>CIT.ITO.Docs.Guides.Helpdesk.Account.WebHome]] === 84 84 85 -=== 2.1.2. [[Change password of the RBG-Credentials>>Informatik.Helpdesk.Passwort]] ===84 +=== 2.1.2. [[Change the password of the CIT-Credentials>>CIT.ITO.Docs.Services.CIT-Account.PasswordChange.WebHome]] === 86 86 87 -=== 2.1.3. [[Find out password of the RBG-Credentials>>Informatik.Helpdesk.Passwortnachlesen]] ===86 +=== 2.1.3. [[Find out the password of the CIT-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Passwortnachlesen.WebHome]] === 88 88 89 -=== 2.1.4. [[Reset passwor tofRBG-Credentials yourself / Activate theRBGAccount>>Informatik.Helpdesk.Passwortzurücksetzen]] ===88 +=== 2.1.4. [[Reset the password of ITO-Credentials yourself / Activate the ITO Account>>CIT.ITO.Docs.Guides.Helpdesk.Passwortzurücksetzen.WebHome]] === 90 90 91 -=== 2.1.5. [[Reset password of the RBG-Credentials>>Informatik.Helpdesk.Passwortaenderung]] ===90 +=== 2.1.5. [[Reset password of the ITO-Credentials>>https://wiki.ito.cit.tum.de/bin/view/Informatik/Helpdesk/Passwortzurücksetzen#]] === 92 92 93 93 === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === 94 94 95 -=== 2.1.7. [[Create anownwebsite>>Informatik.Helpdesk.EigeneHomepage]] ===94 +=== 2.1.7. [[Create your website>>CIT.ITO.Docs.Guides.Helpdesk.EigeneHomepage.WebHome]] === 96 96 97 -=== 2.1.8. [[My name has changed. Can ichange myRBG-Credentials?>>Informatik.Helpdesk.NamensAenderung]] ===96 +=== 2.1.8. [[My name has changed. Can I change my CIT credentials?>>CIT.ITO.Docs.Guides.Helpdesk.NamensAenderung.WebHome]] === 98 98 99 -=== 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>I nformatik.Helpdesk.Accountverlaengern]] ===98 +=== 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] === 100 100 101 -=== 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>I nformatik.Helpdesk.Kennungbeantragen]] ===100 +=== 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>CIT.ITO.Docs.Services.CIT-Account.Application.WebHome]] === 102 102 103 103 == 2.2. TUM-Online (LRZ- Credentials) == 104 104 105 -=== 2.2.1. [[Apply for LRZ-Login for guests and external student assistants>>I nformatik.Helpdesk.Gastaccount]] ===104 +=== 2.2.1. [[Apply for LRZ-Login for guests and external student assistants>>CIT.ITO.Docs.Guides.Helpdesk.Gastaccount.WebHome]] === 106 106 107 -=== 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>I nformatik.Helpdesk.Pinfuertumonline]] ===106 +=== 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>CIT.ITO.Docs.Guides.Helpdesk.Pinfuertumonline.WebHome]] === 108 108 109 -=== 2.2.3. [[Reset Password for LRZ-Credentials>>Informatik.Helpdesk.Lrzpasswortaenderung]] === 110 -=== 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>Informatik.Helpdesk.Mailaccount]] === 108 +=== 2.2.3. [[Reset Password for LRZ-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Lrzpasswortaenderung.WebHome]] === 111 111 112 - {{idname="EmaiL"/}}110 +=== 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] === 113 113 112 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ = 114 114 114 += 3.1. CIT (in.tum/ma.tum/cit.tum) = 115 115 116 -= __{{html wiki="true"}} 117 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. E-Mail</span> 118 -{{/html}} 116 +All information about hosting and setting up CIT mail addresses. 119 119 118 +=== 3.1.1. [[How do I set up my CIT e-mail account?>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]] === 120 120 120 +=== 3.1.2. [[Self-Service Portal: Forwarding, Vacation Message, other e-mail settings>>CIT.ITO.Docs.Guides.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz.WebHome]] === 121 121 122 +=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>CIT.ITO.Docs.Guides.Helpdesk.MailserverAbsenderbeschraenkung.WebHome]] === 122 122 124 +=== 3.1.4. [[How do I set up the CIT LDAP address book?>>CIT.ITO.Docs.Services.E-Mail.LDAP Address Book.WebHome]] === 123 123 124 -== 3.1 RBG(in.tum/ma.tum/cit.tum)==__=126 +=== 3.1.5. [[Shared folder in the CIT domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]] === 125 125 126 - AllinformationsbouthostingandsetupofRBGmailsses.128 +=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] === 127 127 128 -=== 3.1.1. [[How do i set up my RBG e-mail account?>>Informatik.Helpdesk.IntumMatumEmail]] === 129 -=== 3.1.2. [[Self Service Portal: Forwarding, Vacation Message, other e-mail settings>>Informatik.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz]] === 130 -=== 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>Informatik.Helpdesk.MailserverAbsenderbeschraenkung]] === 131 -=== 3.1.4. [[How do I set up the LDAP address book?>>Informatik.Helpdesk.Citldap]] === 132 -=== 3.1.5. [[Shared folder in the CIT domain>>Informatik.Helpdesk.CitSharedFolder]] === 133 -=== 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}} 134 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Informatik</span> 135 -{{/html}})>>Informatik.Helpdesk.Sharedfolder]] === 136 -=== 3.1.7. [[Function Address ({{html wiki="true"}} 137 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Mathematik</span> 138 -{{/html}})>>Informatik.Helpdesk.Funktionsadresse]] === 139 -=== 3.1.8. [[RBG e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Accountverlaengern]] === 140 -=== 3.1.9.[[Save the message as an .eml file>>Informatik.Helpdesk.Emldatei]] === 130 +=== 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderMA.WebHome]] === 141 141 142 -== 3. 2. TUM(LRZ)</u> ==132 +=== 3.1.8. [[CIT e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] === 143 143 144 -=== 3.2.1. [[How to set up an e-mail account?>>Informatik.Helpdesk.TumEmail]] === 145 -=== 3.2.2. [[TUM Exchange>>Informatik.Helpdesk.TumExchange]] === 134 +=== 3.1.9.[[Save the message as a .eml file>>CIT.ITO.Docs.Services.E-Mail.eml file.WebHome]] === 146 146 147 -=== 3.2.3. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>Informatik.Helpdesk.Mailaccount]] === 148 -=== 3.2.4. [[Shared Mailbox at the TUM>>Informatik.Helpdesk.Sharedmailbox]] === 136 +== 3.2. TUM (LRZ) == 149 149 150 - {{idname="ZertifikaT"/}}138 +=== 3.2.1. [[How to set up an e-mail account?>>CIT.ITO.Docs.Guides.Helpdesk.TumEmail.WebHome]] === 151 151 140 +=== 3.2.2. [[TUM Exchange>>CIT.ITO.Docs.Guides.Helpdesk.TumExchange.WebHome]] === 152 152 142 +=== 3.2.3. [[TUM Address book>>CIT.ITO.Docs.Guides.Helpdesk.AddressBook.WebHome]] === 153 153 154 -= __{{html wiki="true"}} 155 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Certificates</span> 156 -{{/html}}__ = 144 +=== 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] === 157 157 158 -=== 4.1. [[General Informations about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] === 159 -=== 4.2. [[Certificate request, download>>Informatik.Helpdesk.BenutzerZertifikate]] === 160 -=== 4.3. [[Group certificate request, download>>Informatik.Helpdesk.GruppenzertifikatBeantragen]] === 161 -=== 4.4. [[RBG Certificate set up, extend>>Informatik.Helpdesk.BenutzerZertifikateInstallieren]] === 162 -=== 4.5. [[ Export TUM/RBG certificate>>Informatik.Helpdesk.ZertifikatExportieren]] === 163 -=== 4.6. [[Set up Ldap server on your own Computer>>Informatik.Helpdesk.LdapZertifikate]] === 164 -=== 4.7. [[Set up TUM/RBG certificate on a mobile device>>Informatik.Helpdesk.Zertifikataufmobilemgeraeteinrichten]] === 165 -=== 4.8. [[Digital signature with certificate>>Informatik.Helpdesk.DigitaleUnterschrift]] === 166 -=== 4.9. [[Validation of digital signature>>Informatik.Helpdesk.DigitaleUnterschriftValidieren]] === 146 +=== 3.2.5. [[Shared Mailbox at the TUM>>CIT.ITO.Docs.Guides.Helpdesk.Sharedmailbox.WebHome]] === 167 167 168 -{{ id name="DruckeN"/}}148 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = 169 169 150 +=== 4.1. [[General Information about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] === 170 170 152 +=== 4.2. [[Certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Benutzerzertifikat.WebHome]] === 171 171 154 +=== 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich ein Gruppenzertifikat beantragen?.WebHome]] === 172 172 173 -= __{{html wiki="true"}} 174 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Printing</span> 175 -{{/html}}__ = 156 +=== 4.4. [[ITO Certificate set up, extend>>CIT.ITO.Docs.Services.Certificates.Client Certificate.BenutzerZertifikateInstallieren.WebHome]] === 176 176 158 +=== 4.5. [[Export TUM/ITO certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Export of a user certificate.WebHome]] === 159 + 160 +=== 4.6. [[Set up the TUM/ITO certificate on a mobile device>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich das CIT Zertifikat auf mobilem Gerät einrichten?.WebHome]] === 161 + 162 +=== 4.7. [[Digital signature with certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie erstelle ich eine digitale Unterschrift mit Zertifikat?.WebHome]] === 163 + 164 +=== 4.8. [[Validation of digital signature>>CIT.ITO.Docs.Guides.Helpdesk.DigitaleUnterschriftValidieren.WebHome]] === 165 + 166 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = 167 + 177 177 All Information about the Xerox Printers. 178 178 179 -== 5. General Information about the Xerox Printers == 170 +=== 5. General Information about the Xerox Printers === 180 180 181 -{{id name="DruckenStudenten" /}} 182 -== 5.1. Printing for Students == 172 +=== 5.1. [[Printing in the Rechnerhalle with FollowMe>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === 183 183 184 -=== 5.1.1. [[Printing in the Rechnerhalle with FollowMe>>Informatik.Helpdesk.Druckenrechnerhalle]] === 185 -=== 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 186 -=== 5.1.3. [[Printing Thesis, Seminar, etc>>Informatik.Helpdesk.Printer]] === 187 -=== 5.1.4. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] === 174 +=== 5.2. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] === 188 188 189 - {{idname="DruckenMitarbeiter"/}}176 +=== 5.3. [[Print from the web on Qpilot>>CIT.ITO.Docs.Guides.Helpdesk.Druckenucentral.WebHome]] === 190 190 191 -== 5. 2. Printingfor Employees(Followme/Ucentral/Directprint)==178 +=== 5.4. [[Printing Thesis, Seminar, etc>>CIT.ITO.Docs.Guides.Helpdesk.Printer.WebHome]] === 192 192 193 -=== 5.2.1. [[FollowMe: Driverinstallation and set up>>Informatik.Helpdesk.Followmeeinrichten]] === 194 -=== 5.2.2. [[Print from the web on Qpilot>>Informatik.Helpdesk.Druckenucentral]] === 195 -=== 5.2.3. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 196 -=== 5.2.4. [[Collect your prints from Xerox Work Centre 7835 >>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 197 -=== 5.2.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === 198 -=== 5.2.6. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] === 199 -=== 5.2.7. [[Scan to USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] === 200 -=== 5.2.8. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 180 +=== 5.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === 201 201 202 - {{idname="SoftwareBezug"/}}182 +=== 5.6. [[FollowMe: Driver installation and setup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] === 203 203 184 +=== 5.7. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === 204 204 186 +=== 5.8. [[Collect your prints from Xerox Work Centre 7835 >>https://wiki.ito.cit.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === 205 205 206 -= __{{html wiki="true"}} 207 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Ordering Software</span> 208 -{{/html}}__ = 188 +=== 5.9. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] === 209 209 210 - Allinformationaboutordering Softwareithinhemastercontracts(Matlab, Microsoft,uws.).190 +=== 5.10. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === 211 211 192 + 193 + 194 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ = 195 + 196 +**All information about ordering Software within the master contracts (Matlab, Microsoft, us.).** 197 + 212 212 == 6.1. Matlab == 213 -=== 6.1.1. [[Matlab Rights overview>>Informatik.Helpdesk.MatlabBerechtigung]] === 214 -=== 6.1.2. [[Ordering Matlab, License etc. (Students/Employees)>>Informatik.Helpdesk.MatlabInstallieren]] === 215 -=== 6.1.3. [[Ordering Matlab, License etc.(Guests) >>Informatik.Helpdesk.MatlabInstallierenGast]] === 216 216 217 -== 6.2. Studisoft (www.studisoft.de) == 218 -=== 6.2.1. [[Rights overview (Office Professional (Office 365)/Microsoft Imagine/Think-cell/Ms Campus>>Informatik.Helpdesk.Studisoft]] === 219 -=== 6.2.2. [[Iso Files / Burn images on DVD>>Informatik.Helpdesk.Isobrennen]] === 200 +=== 6.1.1. [[Matlab rights overview>>CIT.ITO.Docs.Guides.Helpdesk.MatlabBerechtigung.WebHome]] === 220 220 221 -== 6.3. Microsoft Azure Dev Tools for Teaching (Students / Employees) == 222 -=== 6.3.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>Informatik.Helpdesk.Microsoftimagine]] === 223 -=== 6.3.2. [[Instructions for microsoft azure portal products>>Informatik.Helpdesk.AnleitungfuerMicrosoftAzure]] === 202 +=== 6.1.2. [[Installing Matlab (Students/Employees/Guests)>>CIT.ITO.Docs.Guides.Helpdesk.MatlabInstallieren.WebHome]] === 224 224 225 -== 6.4. MS Campus EES (Employees) == 226 -=== 6.4.1. [[General informations for MS Campus EES (Kms) >>Informatik.Helpdesk.Mscampus]] === 227 -=== 6.4.2. [[Instructions for MS Campus EES products (Office und Windows) >>Informatik.Helpdesk.Anleitungfuermscampus]] === 228 -=== 6.4.3. [[Activate Telnet with Windows 7 and Windows 10>>Informatik.Helpdesk.TelnetAktivieren]] === 204 +== 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) == 229 229 230 -== 6.5. Office Professional (Office 365) (Students) == 231 -=== 6.5.1. [[General informations for Office365>>Informatik.Helpdesk.Office365]] === 232 -=== 6.5.2. [[Instructions for Office 365>>Informatik.Helpdesk.Anleitungfueroffice365]] === 206 +=== 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>CIT.ITO.Docs.Guides.Microsoftazure.WebHome]] === 233 233 234 -== 6.6. Other software products == 235 -=== 6.6.1. [[Origin>>Informatik.Helpdesk.Origin]] === 236 -=== 6.6.2. [[Thinkcell>>Informatik.Helpdesk.Thinkcell]] === 208 +=== 6.2.2. [[Instructions for Microsoft Azure portal products>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMicrosoftAzure.WebHome]] === 237 237 238 - {{idname="NetzwerK"/}}210 +== 6.3. MS Campus EES (Employees) == 239 239 212 +=== 6.3.1. [[Instructions for MS Campus EES products (Office and Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMsCampus.WebHome]] === 240 240 214 +=== 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>CIT.ITO.Docs.Guides.Helpdesk.TelnetAktivieren.WebHome]] === 241 241 242 -= __{{html wiki="true"}} 243 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Network / Internet</span> 244 -{{/html}}__ = 216 +=== 6.3.3. [[Iso Files / Burn images on DVD>>CIT.ITO.Docs.Guides.Helpdesk.Isobrennen.WebHome]] === 245 245 246 - AllinformationaboutNetworkconnectionsand Internetwithinthe FMI Building.218 +== 6.4. Other software products == 247 247 220 +=== 6.4.1. [[Information about software products on Studisoft and other TUM portals>>doc:CIT.ITO.Docs.Guides.Helpdesk.Infos über Softwareprodukte auf Studisoft .WebHome]] === 221 + 222 +=== 6.4.2. [[Adobe Pro>>CIT.ITO.Docs.Guides.Helpdesk.AdobePro.WebHome]] === 223 + 224 +=== 6.4.3. [[Origin>>CIT.ITO.Docs.Guides.Helpdesk.Origin.WebHome]] === 225 + 226 +=== 6.4.4. [[Thinkcell>>CIT.ITO.Docs.Guides.Helpdesk.Thinkcell.WebHome]] === 227 + 228 +=== 6.4.5. [[How can I install and configure SAP>>https://collab.dvb.bayern/pages/viewpage.action?pageId=67384557]] === 229 + 230 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = 231 + 232 +**All information about Network connections and the Internet within the FMI Building.** 233 + 248 248 == 7.1. Wlan == 235 + 249 249 === 7.1.1. [[WLAN (Eduroam)>>Informatik.Helpdesk.Wifi]] === 237 + 250 250 === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] === 251 -=== 7.1.3. [[VPN Chair ({{html wiki="true"}} 252 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees only</span> 253 -{{/html}})>>Informatik.Helpdesk.Vpn]] === 254 254 240 +=== 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>CIT.ITO.Docs.Services.VPN.WebHome]] === 241 + 255 255 == 7.2.Lan == 256 -=== 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>Informatik.Helpdesk.Lan]] === 257 -=== 7.2.2. [[Informatics Proxy>>Informatik.Helpdesk.Network]] === 258 -=== 7.2.3. [[Request an IP Address ({{html wiki="true"}} 259 -<span class='WYSIWYG_COLOR ' style='color:Navy'>Employees ONLY</span> 260 -{{/html}}) >>https://www.in.tum.de/rbg/fuer-mitarbeiter/internetzugang/#c11295]](Contact your Struktur-DB - administrator) === 261 261 262 - {{idname="SonstigeS"/}}244 +=== 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>CIT.ITO.Docs.Guides.Helpdesk.Lan.WebHome]] === 263 263 246 +=== 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] === 264 264 248 +=== 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>CIT.ITO.Docs.Services.VPN.WebHome]](Contact your Struktur-DB - administrator) === 265 265 266 -= __{{html wiki="true"}} 267 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Other</span> 268 -{{/html}}__ = 250 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = 269 269 270 -=== 8.1. [[Set up Matrix Chat>>Informatik.Helpdesk.Matrixchat]] === 271 -=== 8.2. [[Big Blue Button>>Informatik.Helpdesk.BigBlueButton]] === 272 -=== 8.3. [[Instructions for the RBG order form (only for employees of the faculties of Informatics and Mathematics)>>Informatik.Helpdesk.AnleitungFuerBestellformular]] === 273 -=== 8.4. [[Change the Samba-password (Access on User directory via Wiondows) >>Informatik.Helpdesk.AendernSambaPW]] === 274 -=== 8.5. [[Sieve rules for the e-mail-filtering>>Informatik.Helpdesk.IntumEmailFilterregeln]] === 275 -=== 8.6. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 276 -=== 8.7. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 252 +=== 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === 277 277 254 +=== 8.2. [[Big Blue Button>>CIT.ITO.Docs.Services.BigBlueButton.WebHome]] === 278 278 256 +=== 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungFuerBestellformular.WebHome]] === 279 279 280 -= __{{html wiki="true"}} 281 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Frequently asked questions</span> 282 -{{/html}}__ = 258 +=== 8.4. [[Set Up Network drive >>CIT.ITO.Docs.Guides.Helpdesk.Netzlaufwerk (Shared Folder).WebHome]] === 283 283 284 - Instructionsonhowtofixcommonerrorsandroblems.260 +=== 8.5. [[Set Up Nextcloud Calendar>>CIT.ITO.Docs.Guides.Helpdesk.NextcloudKalender.WebHome]] === 285 285 286 -=== 9.1. [[Thunderbird/Firefoxdoesn't startanymore>>Informatik.Helpdesk.Probleme]] ===262 +=== 8.6. [[The New Award Note (VGV>>CIT.ITO.Docs.Guides.Helpdesk.VGV.WebHome]]) === 287 287 288 -=== 9.2. [[BlackBox loginscreenstopsnformatik.Helpdesk.Probleme]] ===264 +=== 8.7. [[Change the Samba-password (Access on User directory via Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AendernSambaPW.WebHome]] === 289 289 266 +=== 8.8. [[Sieve rules for the e-mail-filtering>>CIT.ITO.Docs.Services.E-Mail.IntumEmailFilterregeln.WebHome]] === 290 290 268 +=== 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === 291 291 270 +=== 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === 292 292 293 -= __{{html wiki="true"}} 294 -<span class='WYSIWYG_COLOR ' style='color:Navy'>. Security</span> 295 -{{/html}}__ = 272 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = 296 296 274 +Instructions on how to fix common errors and problems. 275 + 276 +=== 9.1. [[Thunderbird/ Firefox doesn't start anymore>>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] === 277 + 278 +=== 9.2. [[BlackBox login screen stops session >>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] === 279 + 280 += __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ = 281 + 297 297 Instructions on how to fix malware problems 298 298 299 -=== 10.1. [[Ransomware: WannaCry>>I nformatik.Helpdesk.WannaCry]] ===284 +=== 10.1. [[Ransomware: WannaCry>>CIT.ITO.Docs.Guides.Helpdesk.WannaCry.WebHome]] === 300 300 301 -=== 10.2. [[Windows Updates>>I nformatik.Helpdesk.LrzWSUSUpdate]] ===286 +=== 10.2. [[Windows Updates>>CIT.ITO.Docs.Guides.Helpdesk.LrzWSUSUpdate.WebHome]] ===